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This is a useful software for visualising your van build, but to be honest it is incredibly frustrating to use. The rotate tool is completely broken, visualising and placing furniture is nigh impossib... Ver mais
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Diese Software ist unbrauchbar. Es gibt keine Möglichkeit neben den mageren Vorlagen eigene Komponenten maßgetreu zu erstellen. Der Hersteller verweist auf zahlreiche Tutorials. Ich brauche keine Soft... Ver mais
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Looks really impressive on the website, reality of the software feels like you're using something developed 15 years ago, the UI is very clunky and low resolution, the modelling power is pretty poor.... Ver mais
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Informações sobre a empresa
Informação fornecida por diversas fontes externas
vanspace 3D - the easiest way to design your custom van build. It is not easy to turn a small space into a home, you have to eat, sleep, relax, work and live all in the same tiny space. Planning and designing a van build that allows for all this i...
Informações de contacto
Holanda
- www.vanspace3d.com
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se queda corto de materiales
Se queda algo corto de materiales y no tiene frigoríficos , tampoco el estilo de sofá cama típico de VW , y solo llevo 20 minutos ... me esperaba algo mas completo.
1 de setembro de 2022
Opinião espontânea
Resposta da Vanspace3d
Hi Jose, Thank you for taking the time to write your review.
Just to let you know, we do have a good selection of Fridges within the software, you will find these in Kitchen > Appliances
I am sorry to hear that you did not find the pre-made 3D furniture that you were specifically looking for, if there is something that you would like to request, please let us know.
We have a suggestions list and add new objects with every update however, these will usually be in a generic style as it is not possible for us to add specific branded items for every different model that we provide a template for.
Could you get in contact with us and provide some examples of what is meant by VW Sofa beds? there are so many variations that this could refer to and it will help us to visualise what you need.
In the meantime, you can create your own furniture with the 3D shapes provided in the software, or customise existing items.
Finally, the beauty of our software is that you can be as detailed and creative as you want to be. A basic layout can certainly be created in 20 mins but if you would like some help with features available to create very detailed layouts, contact our support team using the live chat box on our website, they are super helpful and very knowledgeable.
Kind Regards
Sarah
vanspace 3D Service Team Manager.
I love this app
I love this app, I have spent a year building and rebuilding 2 vans, its excellent. I have however hit a wall. My latest design will not load for some unclear reason, please help.
If you are reading this and trying to decide, I would say do it, it has made a huge difference to me, I would have wasted thousands on design and redesign. The 3D rotation option is fantastic. I would like an option to go inside an look around like on the home shows.
Thanks Vanspace and please help
29 de agosto de 2022
Opinião espontânea
Resposta da Vanspace3d
UPDATE: Warrens issue is now resolved and is able to load all layouts created in our latest V3
Hi Warren,
Thank you for your review, it is great to hear that you have been enjoying our software for some time. It really is perfect for re-designs.
Can you send your affected saved layout file to us so that we can take a look at this end?
We will be able to understand why it is not loading for you and then correct any missing/corrupt data before sending it back.
Please follow the relevant guide below to locate your SAVES folder, you can then attach the .vs3d file to an email and send it to hello@vanspace3d.com
https://support.vanspace3d.com/hc/en-us/articles/4409170191249-VS3D-Locating-your-SAVES-folder-on-Windows-
https://support.vanspace3d.com/hc/en-us/articles/4409167196561-VS3D-Locating-your-SAVES-folder-on-Mac-
Once received we will come back to you within the working day, I have also emailed you directly in case you do not catch this response.
Kind Regards
Sarah
vanspace 3D Service Team Manager
Even if it's the only dedicated app for Van design, the software is bad
I have recently purchased the software for business purposes and wanted to run my van conversion company using it.
Paid the yearly subscription of ~130$ even though my guts wanted to get the basic version just to try it out.
I saw the tutorials for a year before the purchase, but the hands-on experience is terrible and I work in the software industry (my business aside).
Before someone from the marketing department will start telling me that it's my fault for not understanding the software, please stop.
Here are the most annoying things about it, without going into too many details:
- once you start creating a van, you cannot return to the main dashboard to select a second project, tried all buttons and once you're in, you can only close the app.
- I tried adding a window on the van door, you only have 2 window models and you cannot position it correctly no matter what. First because the walls are curved and the window only stays straight, second because it doesn't become a single entity with the door itself. You cannot merge them together, you only have a sandwich of stuff.
- you cannot edit the floor layers, only the colour of the materials
- you cannot create your own items
- you cannot position an object to align eith the surface borders (walls or floor), you hope you get as close to the edges
- the measuring tool is pointless also. I wanted to measure the sliding door width but the pointer went wherever it wanted
- cannot export the project and the vans uploaded are not updated.
I have a Citroen Jumper 2015 myself but you only find the models prior to this.
How can you suggest the purchase of a business license if this software cannot be used for business?
How am I supposed to present this to a customer without showing him the detailed electric system in a separate layer that shows the exact measurements?
What about a custom build on client specs, knowing you cannot build your own furniture?
Honestly I thought Sketchup was pretty difficult to use, however this software not only is useless for a detailed project, but also expensive.
Totally wasted 130$ which i will never get due to their (scam-ish) refund policy.
This is just a boring video game, it doesn't even need to install on the computer, you just download the .exe and run it, like a miniclip game.
I don't recommend it, sorry if I might seem as over-reacting, but it's really just a joke of an app
10 de agosto de 2022
Opinião espontânea
Resposta da Vanspace3d
Hi Emanuel,
Thank you for your review.
Can I first confirm that if wishing to use our software in a business capacity, a business license is required so that you have permission to use our software commercially.
Let me just address some that you mention as this does seem to be a lack of knowledge in the software.
1. You can return to the main dashboard from the design area without closing the software. Click the cross in the top right-hand corner, you will be prompted to save. Once saved, click the cross again and select NO ( You will have already saved) you will then be in the dashboard.
2. Yes, you can create your own items including windows with curves, we even provide see-through textures for the glass
https://support.vanspace3d.com/hc/en-us/articles/4406449055889-Create-your-own-objects-with-3D-shapes-
3. You can align objects to surfaces, we recommend doing this in 2D mode and there are a number of features available
https://support.vanspace3d.com/hc/en-us/articles/4407828541713-Using-Snap-to-Grid-Drag-and-Snap
4. All templates are adjustable, you can also create your own within the custom area and save them for future clients' use. This allows for the differences between years if needed.
Should a particular year become popularly requested, we will add as a pre-made template
A sharing platform is also on its way allowing users to share custom templates and objects between them, even full layouts will be able to be shared.
With regard to the Measuring tool, it has developed a bug in v3.05. v3.06 will be released shortly and with that comes a new Measuring tool that will allow multiple on screen at once, and free measure rather than being limited to a single axis.
A few things that you will not be able to do, that we do not advertise and are just not possible
A. The van templates are solid 3D masses and you are not able to change their structure. EG, push windows into them and the wall automatically open up a space for it.
B. It is not possible for us to provide a feature that can take into account paneling or insulation. There is no way for us to account for the thickness because the techniques used and the materials that are chosen will vary so much between users.
Michelle and Will would always recommend that regardless of how you plan your layout design in our software or on paper, once you have installed the wiring and plumbing, insulation, and paneling within your 'real life' van, re-measure and adjust your layout within the software.
If you are confident in knowing the exact thickness etc, you can create with 3D shapes.
C, We do not advertise nor provide a detailed electric system in a separate layer, we do offer a basic plumbing and electrical feature that allows you to place the appliances/fittings required in the correct place and screenshot the wiring and plumbing required.
So that we can discuss further I will email you directly, I can then cover more in-depth to make sure that you are getting the most out of your software.
Kind Regards
John
vanspace 3D Service Team Manager
I would like to give 0 star
I would like to give 0 star
Paid and downloaded this app and after just couple seconds found out how bad this program is .. if you mention refund push back once you paid get lost!
If you looking for gallery app go to Google images for free and do not spend money on this .. save it for something rewarding;-)
6 de agosto de 2022
Opinião espontânea
Resposta da Vanspace3d
VANSPACE UPDATE: We have been able to locate Davids's correspondence with our Support Team as follows
''I have just purchased your app but unfortunately, after just a couple of seconds I found out it is just a 3d gallery with pre-made options and not really be able to force change the maximum''
A second email was received advising that David did not want to pursue a refund and advise was given
At no time was David told to 'get lost'
As vanspace 3D is not a 3D gallery and provides many features allowing for the creation of a user's own 3D objects or the customisation of offered ones, David has been provided with information and steps on how to use these features.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Hey David.
Thanks for your reply.
Is your software not performing as is shown to you during your purchase? You can rewatch below for reference
https://www.youtube.com/watch?v=OzQINjP3XSE
As you can see in our refund policy, if your software is not performing as shown, this would suggest a technical issue and we will request some information from you about this.
We would then attempt to resolve and if we can not by way of technical support or an update, we refund.
I have located an email to us in which you initially stated
''I found out it is just a 3d gallery with pre-made options and not really be able to force change the maximum''
Our software is exactly as shown in the recording above which was displayed during your purchase, yes we provide pre-made options as shown yet we also provide you with many custom features to design your own template and objects.
I am not quite sure what you mean by a Gallery App as that would suggest there are not any custom features, which would be incorrect - nor am I sure what is meant by 'not really be able to force change the maximum'
I will follow up this response with a direct email so that we can obtain further information, this does seem to be more about a lack of features than an actual issue.
Kind Regards
John
vanspace 3D Service Team Manager
It's bad when the company…
You know it's bad when the company spends more time writing responses to negative comments than they do to dissatisfied customers asking for refunds. Don't fall for the BS advertisements. There are free versions of what they are doing here that work better. This software is built off of a game render software, which means it'll look pretty (still not as good as the ads), but when it come to actual usability it's garbage. Save the money, time and headache by doing literally anything else. It's a scam.
5 de agosto de 2022
Opinião espontânea
Resposta da Vanspace3d
Hi Michael,
Thanks for your review.
We don't have many reviews at all, in fact, have averaged about 3 a week for the last 2 years which, considering the thousands of users that we have, is minimal. It takes no time at all to respond, and we respond to all.
Here is our software in action creating a layout, exactly as we say it will and you watched this just before your purchase. You can not have missed it as it is right at the top of the landing page after clicking 'learn more' on any advert watched.
https://www.youtube.com/watch?v=OzQINjP3XSE
As you can see a layout is being created quite easily, is your software not performing the same? If not then we would like to know more.
As for a dedicated game render software, that is incorrect although game engines have far better UI tools than non-game application frameworks, hence being able to develop what we have. A 3D design software dedicated to van conversion.
Finally, there is no other software out there dedicated to the Van Life community as we are, and certainly not free.
Kind Regards
John
vanspace 3D Service Team Manager
If you are looking for a solution to…
If you are looking for a solution to help you design your van layout, this is not it!
This is not a CAD software or even a CAD viewer. It is written using 3D gaming software. Think 3D Tetris against a very basic background. You can do a very rough layout, but not a design to see dimensions and exact fit.
It does not have dimensioned van templates, and only includes European model vans.
There is a reason they don't have a "Free Trial" - no one would buy it. There is a reason they don't give refunds - everyone would want one.
Worst software purchase I have ever made.
4 de agosto de 2022
Opinião espontânea
Resposta da Vanspace3d
Hi, Thank you for your review.
We have 140+ pre-made templates of the most popularly requested models from our users, and these do include non European models.
It is important to also note that most 'European' models are simply renamed in other countries and we provide an extensive guide to show the different names.... and all dimensions!
You are quite correct that we are not CAD and neither do we describe or advertise our software as. We are a 3D living design software, exactly as shown on every single one of our landing pages where you watch a detailed recording of a layout being created. You can not purchase without spotting this.
Check out our social media and view the hundreds of users who are now onto their real life builds, following the designs that they have created within our software. These could definitely not be described as basic designs.
They have also used the correct features to achieve the dimensions that they need.
Finally there is one sole reason that we do not offer a free trial and that is because you can design a layout in under an hour,.
By the time the free trial had ended there would be no need to purchase a licence. Within a week you could have created a layout for multiple vans.
If you are looking for CAD dedicated to van conversion, there is not one. You may find one that will allow you to create the shapes that you need however it will be difficult, time consuming and above all, far more expensive.
Our support team are fantastic for software tips so please get in touch and give them as much information about your build as you can. They will be happy to discuss the features needed.
Kind Regards
John
vanspace 3D Service Team Manager
Based on the vendor's responses here…
Purely based on the vendor's responses here, desperately trying to hold onto unsatisfied user's money, it's made my mind up not to even try it. It's the wrong attitude to have. Instead try and improve your product, instead of arguing with customers - who many requested refunds within 14 days, why YOU think your product is good enough.
4 de agosto de 2022
Opinião espontânea
Resposta da Vanspace3d
Hi Will,
Thank you for your review of reviews.
We don't have many reviews on Trust Pilot at all considering the amount of users that we have, and that our software was created nearly 3 years ago.
Those that we do have, whilst we value the comments, we do not pay attention to the scores. It's either 1 or 5 so we will always float around the 2.5 mark
All use the exact same software, some say too hard, some say too basic, some say it's brilliant..............
We value our users on social media more to be perfectly honest, those creating the most amazing designs, sharing them with us and then allowing us to follow their journey as they move to their real life builds.
Thats why we know our products is good enough!
Just as a point of interest, Trust Pilot reviews generate more interest in our product, it is fantastic when a potential customer contacts us to discuss them and we can talk through any concerns with them.
It is of no relevance if a customer requests a refund within 14 days, all software log ins waive this cooling off period as part of the regulations surrounding the purchase of digital content.
If we are contacted for a technical issue after login, we will investigate and attempt to resolve. If we can not by way of support or an update, we will refund.
Our responses are dedicated to providing the correct information only, but we thank you for your comments.
Why not pop into Live Chat with our support team and find out how great they are? They are extremely knowledgable about the software and ready to answer any questions that you may have.
Hopefully we will see you soon
Kind Regards
John
vanspace 3D Service Team Manager
Run away, no 3D export.
I'm used to 3D software, and there is no logic in this one. Working around was a pain in the ass, and it's really frustrating. If you want to make a rough blocking, this might be ok, for the rest go found another solution. Poorly way to customise the elements inside
I wanted to test different opening solution for the doors & cabinets but guess what in the end you CAN'T export your layout in any 3D format, just some screenshot. And as you can't mask some object for taking some point of view it's mostly useless at some point and it's a mess.
3 de agosto de 2022
Opinião espontânea
Resposta da Vanspace3d
Hi Clyde,
Thank you for your review.
We don't support other 3D formats that is correct, we want to provide software dedicated to van conversion only and as there is no other like us, we want to make sure that you will not need to export to any other 3rd party software.
We offer features that allow you to open doors and cabinets so that you can test exactly what you mention, it sounds as though you have not yet learned the full capacity of our software.
Please jump into Live Chat with our support team who can help you with this and take you through step by step.
We have a LOT of new features also being added in v3.06 including layering, POV and much more, we can also discuss these with you in chat
Look forward to hearing from you
Kind Regards
John
vanspace 3D Service Team Manager
Quick and Easy Prototyping Software for Vans
I usually do not leave reviews, but I was searching for something about the software and found so many negative reviews I feel like I got my opinion.
First, I have not had any interactions with the company yet, but after a few ads on Instagram, I have decided to purchase VanSpace3D and give them a try.
In less than 30 mins, I had a decent prototype, with lights, desk, bedframe, windows, and a few cabinets. I have tried other alternatives, and they seem very difficult to build something. I tried a few competitors, and they seem you can potentially create better mocks and are closer to pixel perfect; however, I need this software to share my vision with others; I think it's doing an outstanding job.
Here are a few things that I believe they could improve:
There is a small learning curve; it's not 100% intuitive; you will need to watch a tutorial or a quick tutorial to make it more user-friendly. It took me like 10 mins to get the hang of it and start building stuff. I strongly believe this is why many people here leave negative reviews because they do not understand it and think it is unusable.
I have encountered at least a bug where the VanSpace3d seems to get into a weird state where I can't get back into view 3D, and I have to restart the app, which appears to fix the issue.
The interactions on a laptop trackpad it's more complicated than on a mouse. I think the issue is with the 3D technology in general. I started on a trackpad, and when I moved to a mouse, I noticed it was a lot easier.
I have no idea where the GIFs are saved on my mac. This is how I ended up on this page, lol.
The software is not as bad as many people on this website make it believe. The VanSpace3d has a few bugs, and it's not very intuitive, but the truth it's that there is nothing better in the market as far as I can tell. I am pretty happy overall with two days of using VanSpace3d.
24 de julho de 2022
Opinião espontânea
Absolutely terrible company
Absolutely terrible company. I tried to ask for a refund and they held my refund hostage, demanding that I give in depth details on why I was asking for a refund. No. I'm not your quality assurance team. $50 lost. Stay away.
22 de julho de 2022
Opinião espontânea
Resposta da Vanspace3d
Hi Travis, Thanks for you review.
We always find it unusual when a refusal to provide any information occurs. We are not sure why as its the norm when requesting a refund for any purchase.
You contacted us with the following limited information
09:46:25 AM) Travis Bumgarner: I have found too many bugs to use it
(09:46:48 AM) Danielle: Could you please give me an example of some of the bugs found?
(09:47:56 AM) Travis Bumgarner: Links that don' work
(09:48:06 AM) Travis Bumgarner: I just dragged an item onto the van and I can't interact with it
As we do not have any issues with broken links or unresponsive objects, we know this is most likely related related to a Firewall, VPN or Network wide Ad Blocker
Its just a simple exclusion to resolve this on your system.
We requested the following information so we could advise how to resolve quickly
1. A recording to show what is happening on screen
2. Do you have administrator rights on your system?
3. Are you behind a firewall and/or anti virus? If so which one/s?
4. Are you running Windows 10 or 11?
5. Are you using Mac? If so which OS?
6. Do you use VPN?
You didn't respond and wrote a review.
Once the information above is received, we will let you know how to resolve or if we can not, as per our refund policy, refund.
Kind Regards
John
vanspace 3D Service Team Manager
It looked easy - not so much
It looks easy ito use n the ads, but is not. If you need a 24-minute (youtube) tutorial that moves quickly to teach people how to use the product, you know you're in trouble. We threw our $30 at it - not a bad price point, but could have flushed it down the loo just the same. Give me some graph paper and let me build cardboard mockups in my real van - a much better choice to get going.
Update- I’ve read the response and I’m calling you out. I did the tutorials and worked with the program for several hours. My husband did as well. Conclusion: Crap!
17 de julho de 2022
Opinião espontânea
Resposta da Vanspace3d
Hi Laura, Thanks for your review.
It is expected to need to get familiar with software features before using any new game or design program.
You do not need any previous experience to use our software as we provide multiple recorded tutorials and a help centre full of guides. You can use the software to create a basic layout in under an hour, or spend a bit more time and get very creative.
Prior to purchase you were shown a layout being created in under 5 minutes using the exact same software that we provide and so were able to see each feature needed being used, it is understandable that we would also provide a more detailed tutorial too.
We have a fantastic Support team who can advise on every element of the software, I recommend getting in touch with them and letting them know what you are wanting to create.
Kind Regards
John
vanspace 3D Service Team Manager
Don't make the same mistake I did
Despite all the negative reviews because of the quality of the advert I saw and the description of the program I thought it would be just what I needed to help design my van.
Unfortunately the negative reviews are correct, the program just simply is not designed well enough, it's annoying to use, it's not user friendly and the overall quality is sub par for the money you're paying.
They also have a claus that as soon as you log in you waive your right a 14 day return policy. That alone should show you that they know it's a load of rubbish but continue to take peoples money anyway.
8 de julho de 2022
Opinião espontânea
Resposta da Vanspace3d
Hey Sam, Thank you for your review.
You are shown our software in action in a lengthy recording, creating a full layout prior to purchase.
You are able to view the features available, those that are used to create the layout, how furniture is selected, dropped into the layout and adjusted.
The different views used, 2D/3D mode, customisation, the different ways to scale, move and rotate as well as the colour and materials feature.
It is really not possible to not know what to expect when purchasing, how easy it is to use when designing and as the only software dedicated to van conversion, unlike others who are dedicated to equal specific 3D design, your software is nowhere near their price range.
The clause that you refer to is a regulated one, all software logins waive the cooling-off period.
I am sorry that you find it annoying to use, you don't mention why and so we would really appreciate you letting us know, we love to hear new suggestions and if they can be done they will be.
It is of course possible that it is annoying because user knowledge is an issue, we have a fantastic support team who are able to advise on getting the most out of each feature so I would encourage you to let us know how you feel you have been hindered specifically.
I have sent you a message via Trust Pilot so that I can arrange for our Team to be in contact.
The best way to show us the frustrations that you have is by way of a recording while using, you can even use your mobile phone to do this.
Kind Regards
Sarah
vanspace 3D Service Team Manager
Frustrating
I bought this software about a year ago, and I only started using it this week. I've been only frustrated.
I do understand that someone put so much effort to make this software (i, myself also work in software business), but this product is not helping the user at all. There are a few bugs (i.e. coloring surfaces, selecting objects). It has very limited use when it comes to different materials and colors on the walls. Mouse scroll doesn't work very well, so i had to use the zoom in zoom out button.
Support is probably good. A year ago, i had an issue with the login, and i got help immediately.
I do not recommend this software.
26 de junho de 2022
Opinião espontânea
Resposta da Vanspace3d
Hi Merve,
Thank you for your review, I have managed to locate your account and will be emailing you directly to make sure that you have updated to the latest version of our software.
I will offer some brief advice here but go into more detail when we speak directly.
A. Our bug report can be located here https://support.vanspace3d.com/hc/en-us/articles/4408500881425-V3-Bug-Report-
B. There will be some basic objects that are not able to take a colour or material change due to being a 2D object in a 3D plane - If there is a specific one that you would like us to look at I will request further details
C. Selecting object issues would need to be reported, I use the software daily to create multiple layouts and am not experiencing this, again I will request further information.
D. I think that you may not be aware of the thousands of variations of materials and colour combinations that you can create, particularly when using hex codes with a material.
Again I will advise further directly
E. I don't have any issues with Mouse zoom nor has it been reported however, you can use WASD too when in Freecam
Check out this guide that gives you further information https://support.vanspace3d.com/hc/en-us/articles/4406560553617-Overview-of-moving-around-your-template
Kind regards
John
vanspace 3D Service Team Manager
SCAM product, poor customer service, reporting to the Attorney General
This company is crooked. We purchased the product after being told "no experience required". It was took difficult for me and my wife to figure out. Even though the company lied in their marketing, they are refusing to refund saying downloading the program is like "taking the wrapper" off a product. UMMM any store near me you can return something for 30-90 days after. They run an elaborate scam to trick people into buying a program which is cumbersome to use. We are contacting our state attorney generals office and the federal attorney generals office. We recommend that you do the same. 69% of reviews here are negative and a lot of the positive ones look fake. DON'T DO BUSINESS WITH THIS COMPANY and if you have been scammed by their false advertising, CALL YOUR ATTORNEY GENERAL TODAY!
16 de junho de 2022
Opinião espontânea
Resposta da Vanspace3d
Hi Steve, we stongly refute your review.
Sadly Trust Pilot allows the use of the word scam toward a company with a very clear refund policy, an excellent product and fantastic Support Team.
You purchased our software, the same software that was shown in action in a lengthy recording with a full layout being completed.
This allowed you to review the features that were being used, and the actions being taken to achieve a full layout.
Yes, there are many more features if you want to be even more creative however, what you have viewed is more than sufficient to create your first detailed layout.
We provide tutorials, full help guides, a support team who can help with anything even by creating a personalised tutorial just for you.
What we can not do is assume your level of computer competency prior to purchase, hence providing get-started guides, beginners tutorials, an interactive tutorial and all of the support that you will need.
Our software is easy to use however, you must appreciate that you could not play Monopoly correctly without reading the rules, software is no different.
Once you are familiar with the basics following all of the methods that we provide, further more detailed support can be given for further features if you do want to be even more creative.
No, we do not offer a free trial and are very clear about this and so logging in and just trying out is not an option.
It is correct that 'No experience is required' as we make sure that you have access to a huge amount of support in varying ways.
If you do not wish to use this that is of course your preogative however, that would not affect any refund request when a free trial is not offered.
The name given in this review is not enough for me to locate your account, I also have not dealt with a Steve M in a refund situation recently, I have sent you an message via Trust Pilot so that we can offer any further support needed which I urge you to expect.
Thank you for informing us ofyour intention however we are more than confident that we provide exactly what is displayed, described and shown and that this seems to be a matter of not wishing to accept the support offered and an attempt to use as a free trial.
We can not offer a free trial simply because a layout can be created in under an hour.
Of course the possibility that you may have experienced a technical issue should be considered, we would have asked for details to help us ascertain this when you initially contacted us, if you have we will of course investigate and resolve for you.
Finally, at no time have we, or would we create fake reviews.
Whilst we are not concerned with our Trust Pilot scoring, we are very happy to receive feedback Many of the new features that we are add are because of the constructive reviews here.
That being said,190 reviews in 2 years is a tiny percentage considering the thousands of users that we have worldwide.
Kind Regards
John
vanspace 3D Service Team
Vorsicht! Abzocke
Es sind nicht wie beschrieben alle Fahrzeuge als Vorlage vorhanden, aber das merkt man erst, wenn man schon bezahlt hat und das Tool nutzen möchte. Geld gibt es auch nicht zurück.
14 de junho de 2022
Opinião espontânea
Resposta da Vanspace3d
Hi Steve, Thank you for your review.
On every one of our landing pages, we let you know that we have 170+ pre-made templates available, plus a Custom Template generator
We add popularly requested templates regularly however, of course, we are never going to be able to provide every singe model. That is why the Custom Template Generator is available.
You can enter your specific dimensions as well as create the curves and slopes of the walls, the option to add a front cab is also given.
I have spoken with you and recommended the Custom Template Generator after reviewing your models details, there are no unusual curves or modifications that would hinder you in any way.
Because you are not hindered to create what you need and are not suffering any technical issue, per our refund policy, a refund is not applicable.
We have provided you with exactly what is described and given guidance on how to proceed.
If you have any issues creating your own template, just let us know and we can advise further.
Kind Regards
Sarah
vanspace 3D Service Team Manager
The software is not user friendly AT…
The software is not user friendly AT ALL. I asked for a refund right away and they refused. Looks like this is how they finance their van life... great marketing, aweful product.
3 de junho de 2022
Opinião espontânea
Resposta da Vanspace3d
Hi Vivian, thank you for your review.
Our refund policy can be read in full here https://www.vanspace3d.com/refund-policy and is very clear that like many other software, we do not offer a free trial.
Once you have logged in, if you suffer a technical issue that we can not resolve, we refund in full.
Finding too hard to use is not reason to request a refund, this is purely down to your lack of knowledge about the features and our support team are fantastic at providing guidance where ever needed.
I have spoken with you personally and requested the following information which you have not yet provided
1. What issues are you having specifically? Or areas that you need the most help?
2. Is there a specific model or design you want to create? Please provide the model details.
2. If using Mac Mac ?
3. If using Windows ?
4. Don't forget to include any screenshots if you think they will help us understand your concerns better.
Our software is absolutely user friendly however, some will require more time than others initially.
I appreciate that you feel a refund demand should be honoured imeadiately and do not have to provide specific 'return' details however, we will require the information requested. It helps us to determine if you are potentially experiencing a technical issue too.
Again this is inline with our refund policy that is available to you on every page of our website, landing pages and also during your purchase process.
I do hope that you will now provide the details required.
Kind Regards
Sarah
vanspace 3D Service Team Manager
I love the idea of VanSpace3d
I love the idea of VanSpace3d, and I really wanted it to work for me.
Because there was no trial function, I paid and downloaded it - as we were keen to get started.
The Good:
1.) There are tonnes of van models on there, which I'm assuming are accurate.
2.) You can get started really quickly and you're given plenty of basic models of furniture and items to start with.
3.) The graphics are pretty decent, and you can get some nice images from the software.
The Bad:
1.) There are some glitches, and a few things to learn in the software. These could have partially been caused by my point #2 below - but they took away from the experience slightly
2.) In my particular case, the software was really heavy on my laptop. This could be for numerous reasons, but it hit my GPU hard, and meant that sadly I didn't get the best performance. This may well be just down to my laptop or OS type, so I can't really comment otherwise.
I will say, the support is very good - they were helpful, asked the right questions, and tried everything they could to help me. When we eventually reached the end of the road for ideas they were very happy to honour their refunds policy (I'd contacted them within 24 hours of starting with the software, over a weekend, and by the Tuesday they'd issued refund after a number of helpful emails).
I'd still recommend this if you're looking to design a van, but I would say that you maybe need a reasonably powerful laptop (possibly even gaming oriented) to run the software properly. I think it has a lot of potential, and I'd consider trying it again in the future.
17 de maio de 2022
Opinião espontânea
I was worried about purchasing this app…
I was worried about purchasing this app after reading trustpilot reviews, however was pleasantly surprised. It works just as I had hoped. I think it helps to have had previous experience working in a 3D design space, as I think this is where many new users may have issues.
3 de maio de 2022
Opinião espontânea
Resposta da Vanspace3d
Hi Aaron,
It is great to hear that you have been enjoying our software, thank you for your review.
Our software needs no previous experience but we totally agree that previously working in a 3D space could only accelerate the learning curve.
It is the same with any new game or software, there will always be a need to get to know the features.
We work hard to make sure that we can welcome every one in the best way possible and get them off to a flying start - with no experience at all needed.
We would love to see the designs that you are creating so please feel free to get in touch and share them with us.
Kind Regards
Team vanspace 3D
An absolute disaster / Desastre absoluto
An absolute disaster. I am completely surprised about how bad this software is.
There is no way:
- to align anything
- to match edges or whatever
- to modify the van templates
- to modify the existing elements
- to save a file and open it again and no finding modification I did not do
- to hide elements which may disturb on a given view
For the last update, I could not get it so I contacted them. Still waiting for a reply from them after one week.
And the list goes and goes and goes on.
I would be so embarrassed of manipulating the info one gets before buy.
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Un desastre absoluto. Estoy completamente sorprendido de lo malo que es este software.
No hay manera:
- de alinear cualquier cosa
- de hacer coincidir los bordes o lo que sea
- de modificar las plantillas de furgonetas
- de modificar los elementos existentes
- de guardar un archivo y abrirlo de nuevo y no encontrar modificaciones que yo NO hice
- de ocultar elementos que pueden molestar en una vista dada.
No había manera de descargar la última actualización, así que me comuniqué con ellos. Sigo esperando una respuesta de ellos después de una semana.
Y la lista sigue y sigue y sigue.
Me daría mucha vergüenza manipular la información que se obtiene antes de comprar.
14 de abril de 2022
Opinião espontânea
Resposta da Vanspace3d
Hi Sergio,
Thank you for your review however, I have been speaking with you directly via email over the past week.
You initially contacted as you were not able to download, I provided an alternative download link and you have since logged in.
I appreciate that there is a language barrier and have suggested that we speak in Live Chat where we can support you in any language in a live situation. You have continued to respond in email, and we have replied every time.
Let me address all that you have mentioned as this seems to be a lack of knowledge of the software features.
There is no way:
- to align anything
There are multiple features for this. When placing any object, the grid is available to align with an existing object. Once placed, world space and 2D mode are available also.
You will find multiple helpguides covering every feature on our help centre https://support.vanspace3d.com/hc/en-us
- to match edges or whatever
This would be covered in the above answer also. When placing any object, you are also able to highlight which existing object that you would like to match the edges to
- to modify the van templates
All pre-made templates templates can be adjusted dimensions wise, or you can create your own from scratch.
You are not able to modify the initial exterior appearance of a template as it is a solid 3D mass however, you are able to make additions to it.
- to modify the existing elements
All objects contain multiple elements that can be adjusted separately. We also provide 3D shapes that you can use to modify existing objects, or create your own.
- to save a file and open it again and no finding modification I did not do
I am not understanding this but in my last response via email, I requested further information about any issue that you were having.
- to hide elements which may disturb on a given view
This one we would describe as layering, this will be re-added in our coming update v3.06 as it has been significantly updated.
It is important to recognise that within our email conversation, you have not mentioned any of the above which is a shame.
We are here to make sure that you are using the feature that is best for the action you wish to take, and also to make sure that you are not experiencing a technical issue.
I have requested some more information from you in my latest response.
Kind Regards
Sarah
vanspace 3D Service Team Manager
Avoid
Should be simple to use but the software lags and is all off centre making it impossible to do anything.
The detailed returns policy they have covered every basis to avoid giving a refund.
Avoid
12 de abril de 2022
Opinião espontânea
Resposta da Vanspace3d
Hi,
What you are describing is a technical issue and you should be in contact with our support team to resolve this.
Have you contacted us?
Our refund policy clearly states that should you experience a technical issue that we can not resolve by way of support or update, we will refund.
Software lagging is not usual, this would be down to the system that it is running on. We would go through some troubleshooting steps with you, locate the cause and advise how to resolve.
Off centre is hard to understand however may be down to the screen size, adjusting would be the first step. Display issues are very easily resolved.
Our software will automatically adjust to the appropriate resolution/screen size on opening however there are a couple of things that may stop this from happening.
A. An off brand monitor that it can not recognise
B. Permissions on your system that do not allow the software to 'read' the information that it needs.
Our support team should always be your first step rather than a review, I have sent you a message via Trust Pilot so that I can put you in touch with them.
Kind Regards
Team vanspace
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