vavada.com Opiniões 370

Resposta da vavada.com

Há 3 dias

Hello, Mateusz Świniarski! We’re sorry you feel this way.

We do not engage in fraud, we are a licensed project and cooperate with official, licensed game providers. Game outcomes are determined by certified provider software, and we have no technical ability to "adjust" results for individual players. The average RTP on our project is 95-97%, which is considered a solid level, and casino entertainment is always based on chance - there can be both winning and losing periods.

Regarding the game selection, our platform offers 5,000+ games, so the available variety is extensive (availability may vary slightly by region due to provider policies). Wishing you better luck ahead.

Resposta da vavada.com

Há 6 dias

Hello Brian,

Thank you for your feedback.

We would like to look into your situation in detail and help resolve it. Please contact us at admin@vavada.net and provide the email address or phone number linked to your account, as well as a link to the website where you were playing.

Kindly include "Trustpilot" in the subject line so we can prioritize your request.

We will do our best to review your case and assist you as soon as possible.

Resposta da vavada.com

Há 6 dias

Dzień dobry, Panda!

Dziękujemy za podzielenie się opinią.

Chcielibyśmy zaznaczyć, że wyniki w grach slotowych są generowane przez certyfikowany generator liczb losowych (RNG) po stronie oficjalnych dostawców. Oznacza to, że każdy spin jest całkowicie niezależny i losowy, a my nie mamy możliwości wpływania na jego wynik ani „sterowania” grą.

Średni wskaźnik RTP na naszej platformie wynosi 95–97%, co jest standardem w branży, jednak w krótkim okresie rezultaty w dużej mierze zależą od szczęścia — mogą zdarzać się zarówno dłuższe serie bez wygranych, jak i bardziej udane sesje.

Rozumiemy, że takie doświadczenia mogą być frustrujące.

Życzymy więcej szczęścia w kolejnych sesjach.

Resposta da vavada.com

7/04/2026

Hello, Player!

We have carefully reviewed your feedback.

Please note that our platform implements all mandatory age verification requirements, as well as preventive measures to restrict access for self-excluded individuals.

By registering an account on our website, you agree to comply with the platform’s rules. According to clause 1.1 of our Terms and Conditions, users must not create an account if they are excluded from participating in gambling activities. Additionally, under clause 34.6.1, self-exclusion on other platforms does not automatically apply to our website. Players are responsible for excluding themselves from each platform they wish to restrict access to.

We also note that your account was blocked due to suspicion of underage activity. In accordance with our rules, individuals under the age of 18 are not permitted to use the platform. Under clause 3.1, we reserve the right to block an account if age verification documents are not provided.

No violations were identified on the part of the project.

Resposta da vavada.com

31/03/2026

Hello, Karl Hebert! We’re sorry, but based on your description it appears you were using a phishing website that is not affiliated with our project and is engaging in fraudulent activity.

Please note: we never require users to make additional deposits in order to withdraw winnings, and we never ask for deposits to enable/remove 2-factor authentication.

For your safety, please stop any further payments immediately. Also, please make sure you are using only the official Vavada website.

Resposta da vavada.com

30/03/2026

Hello, Tobiasz Tatar! We’re sorry you feel this way.

We do not engage in fraud, we are a licensed project and cooperate with official game providers. Game outcomes are determined by certified provider software, and casino entertainment is always based on chance, so there can be both winning and losing periods.

If you had a specific issue (for example, a payment delay or an account problem), please share the details so it can be reviewed properly. Wishing you better luck ahead.

Resposta da vavada.com

30/03/2026

Hello, Cleanify! We’re sorry you faced a delay, we understand how frustrating this can be.

On our side, withdrawals are processed within up to 24 hours. When the status shows "processing", it means the payout is already being handled by the payment system, which is a third-party provider, so we cannot directly influence their processing speed.

As we can see, this withdrawal was cancelled, the funds were returned to your balance, and the amount was then successfully withdrawn to different payment details.

We appreciate your patience and wish you smooth and fast payouts going forward.

Resposta da vavada.com

27/03/2026

Hello Totopanmei Toto! We understand your concern.

Please note that withdrawals on our side are processed within up to 24 hours, and after that the payout is handled by the payment system, which is a third-party provider and may require additional time.

To check your withdrawal status, please email admin@vavada.net with the subject "Trustpilot" and include the email address or phone number linked to your account, as well as the withdrawal date/time, amount.
We will review the details and get back to you as soon as possible. Wishing you a quick resolution.

Resposta da vavada.com

27/03/2026

Hello, User! We’re very sorry to hear about your experience. Responsible gaming and self-exclusion requests are taken extremely seriously, and what you describe should be reviewed in detail.
For privacy and security reasons, we can’t discuss account-specific matters publicly.

For privacy and security reasons, we can’t discuss account-specific matters publicly. Please email us at admin@vavada.net with the subject "Trustpilot" and include your username.

Thank you for bringing this to our attention, and we appreciate your patience while the case is reviewed properly.

Resposta da vavada.com

19/03/2026

Hello, Mr Koksu! We’re sorry you feel this way.

We do not engage in fraud, we are a licensed project and cooperate with official game providers. Game outcomes are determined by certified provider software, and casino entertainment is always based on chance, so there can be both winning and losing periods. The average RTP on our project is 95-97%, and RTP information is available in the info section of each slot.

Wishing you better luck ahead.

Resposta da vavada.com

18/03/2026

Hello, Strawberrry! Thank you for your recommendation and for sharing your experience.

We’re glad the platform feels smooth and easy to use. Wishing you good luck and many enjoyable sessions ahead!

Resposta da vavada.com

12/03/2026

Hello, laxmikant mishra! We’re sorry you’re experiencing this.

To understand what’s happening, we need to see how the error looks on your side. Please email us at admin@vavada.net with the subject TRUSTPILOT and include your account details (email or phone number) and a screenshot of the message you see on the withdrawal page.

In the meantime, please try the following:
- Log out and log back in, then refresh the page (or clear cache / try an incognito window).
- Try another device/browser, or update the app if you’re using the mobile app.
- Check whether your funds are in the real balance or the bonus balance, and whether any wagering requirements are still active.

Thank you for your understanding, and we hope this is resolved quickly for you.

Resposta da vavada.com

12/03/2026

Hello, Andrzej! We’re sorry to hear about your experience.

Please note that withdrawal processing on our side can take up to 24 hours, and after that the payout is handled by the payment system.

Please note that we cannot influence the processing speed on the payment system’s side, as it is a third-party organization (and in some cases the bank/provider may take additional time). Also, depending on the method, payouts can sometimes be processed in parts, which may appear as separate transactions.
We do not engage in fraud - we are a licensed project and work with official game providers. Game outcomes are determined by the providers’ certified software, and casino entertainment is always about chance: there can be winning streaks as well as unlucky periods.

We wish you better luck and smoother sessions ahead.

Resposta da vavada.com

25/02/2026

Hello, Bez Przypału! We’re sorry that you had such an experience.

Casino games are entirely based on chance. Sometimes there are lucky streaks, and sometimes there are periods when results are less favorable - this is a natural part of how gambling works. Even bonus rounds follow random mechanics, so their outcomes can vary significantly from one session to another.

The average RTP on our platform is 95-97%, which is considered a relatively high indicator overall, but it does not guarantee short-term results. Wins and losses can fluctuate, and individual sessions may differ greatly.

We appreciate your feedback and sincerely wish you better luck in the future.

Resposta da vavada.com

24/02/2026

Hello Gardecki Adrian! We’re sorry that you experienced this situation.

Regarding payment methods, their availability may depend on technical factors or the payment provider’s side, so some options can occasionally become temporarily unavailable.

If an account was closed upon request, it is important to note that creating a new account is considered a duplicate under the platform rules and may lead to restrictions. These rules apply to all players to ensure fair and secure use of the service.
If your previous account was closed with the possibility of restoration, we recommend contacting support again to clarify the status.

Support does not ignore requests, sometimes response times may increase due to workload, but all inquiries are reviewed.

Resposta da vavada.com

17/02/2026

Hello Ktosiek Ktos! We’re sorry that you feel this way.

Casino games are based on chance, there can be both winning streaks and less successful periods, as outcomes depend on randomness. The average RTP on our platform is 95-97%, which is considered a relatively high indicator, while the exact values are defined by the game providers.

Regarding cashback: the monthly cashback of up to 10% is calculated automatically using a specific formula and is credited on the 1st day of each month to players who qualify under the promotion conditions. If cashback was not credited, it means the required criteria were not met for that period.

We appreciate your feedback and wish you better luck going forward.

Resposta da vavada.com

18/02/2026

Hello CA HIMANSHU GOYAL! Thank you for your feedback, and we are sorry for the inconvenience caused by this situation.

According to the information received from the payment provider, the transaction in question was not successfully settled to the merchant, which means the funds were not received by our payment system. In such cases, the amount is typically automatically returned by the banking/UPI network, and processing times may vary depending on the bank.

We are currently continuing the verification process and have requested the customer to provide an updated bank statement covering the period after the transaction date, so that we can confirm whether the refund has already been processed or continue the payment trace with the provider if necessary.

Our team remains in contact with the customer and is actively assisting in resolving the matter as quickly as possible.

Resposta da vavada.com

Actualizada a 17/02/2026

Hello Sebastian Stępień! Thank you for sharing your feedback and for raising such an important topic.

We take responsible gaming seriously and provide tools that allow players to request account restrictions and set limits when needed.

Regarding your deposit, we would like to review your case individually to understand the situation in detail.
Please email us at admin@vavada.net with the subject TRUSTPILOT and include your account details (email or phone number) and any relevant information about the transaction. Our team will carefully check your request and provide a detailed response.

We sincerely encourage anyone experiencing difficulties with gambling control to use available self-limitation tools and to seek professional support resources available in their region. Player well-being is an important matter, and feedback like yours helps highlight the importance of responsible gaming awareness.

UPD: the customer has provided additional account details via email, and we have carefully reviewed the information.
Our investigation confirms that the account restriction related to responsible gaming was requested and applied on 13 February 2026, immediately after the request was received. Prior to that date, no self-exclusion or responsible-gaming limitations were active on the account, and no earlier requests regarding gambling-related concerns had been submitted. Therefore, deposits made before the restriction date were processed under the normal account status and, in accordance with the platform’s rules, are not subject to refund.
We remain committed to responsible gaming practices and encourage any player who feels the need to limit their activity to use the available self-exclusion and cooling-off tools, which can be activated at any time through the account settings or by contacting support.

Resposta da vavada.com

16/02/2026

Hello Igor Kilibarda! Thank you for your feedback.

We do not engage in fraud - we are a licensed project operating since 2017. We also have a strong independent reputation on review platforms (for example, Casino Guru rates Vavada with a high safety index).

To provide an accurate comment and review your specific case, please email us at admin@vavada.net with the subject TRUSTPILOT and include your account details (email or phone number). We will check what happened and get back to you with clarifications.

Resposta da vavada.com

16/02/2026

Hello krissz adam! We’re sorry you’re facing this situation with your deposit.

We do everything possible to ensure all deposits are credited quickly and in full. However, in some cases a transaction may get delayed or stuck on the payment provider’s side. Since this is a third-party service, we can’t directly control their processing speed, but we can still trace your payment and assist.

Please email us at admin@vavada.net with the subject TRUSTPILOT and include your account details (email or phone number) and proof of payment (statement/screenshot with the transaction reference, if available). We’ll review the case and do our best to help.