Vavista Opiniões 

3028
TrustScore: 3.5 em 5

3,7

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Leia as opiniões dos outros

Classificada 2 em 5 estrelas

On renewal of my motor policy they claimed despite no claims during the year that they were unable to provide a competitive quotation. As to why I never found out having obtained cover elsewhere chea... Ver mais

Classificada 5 em 5 estrelas

Great assistance from this company. Could not complete payment on line due to difficulties confirming with bank on same device as insurance forms. ( old phone). Their Customer serviice sorted it al... Ver mais

Classificada 5 em 5 estrelas

Found the link on Comparison site. Price was excellent. Filled in all details quickly and easily. Unfortunately site would not process payment. Contacted customer services who went through the process... Ver mais

Classificada 4 em 5 estrelas

Great quotation best price around for my Mercedes but only time will tell if service is good will keep you all updated if any problems thank you 😀

Informações sobre a empresa

  1. Companhia de seguros
  2. Companhia de seguros de automóveis
  3. Companhia de seguros de habitação
  4. Agência de seguro de vida

Informação fornecida por diversas fontes externas

Looking after your health is one of the most important things you can do. At Vavista, we believe in the health and wellbeing of our policyholders. That’s why our innovative approach to car and life insurance helps you to protect against risk while also improving your health. As a Vavista policy holder, we reward you with a little extra, providing exclusive access to a wellbeing resource that helps you to stay fit and live a healthy life. Vavista offers car insurance with a number of policy options to suit a variety of clients and budgets. Comprehensive insurance offers the most extensive cover, ensuring you are protected against all possibilities. There are also a number of value added services such as extended warranty, or specialist insurance, which focuses on vintage and other specialised vehicles.


Informações de contacto

3,7

Aceitável

TrustScore: 3.5 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 86% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,7

Todas as opiniões

(3028)

145 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Excellent Service and Reliable…

Excellent Service and Reliable Coverage!
I’ve had my car insured with VAVISTA for a while, and I’m really happy with their service. The prices are fair, and their customer support is always friendly and helpful. When I needed to file a claim, the process was fast and easy, with clear communication every step of the way. I feel confident and protected knowing my car is covered by them. Highly recommend!

5 de novembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

DO NOT USE- STAY CLEAR

DO NOT USE - pre inception told no docs needed, then told documents needed before 21 days after policy started so sent them and received confirmation, then on policy start date they wrote to say they were cancelling due to not receiving documents and we’d be charged. Swiftly cancelled my end and reported to FCA and action fraud. Can’t even imagine what they would do when handling claims when they can’t figure out their own systems and try to extort customers using fees that are inflicted by the companies failings and idiocy

4 de novembro de 2025
Opinião espontânea
logótipo da Vavista

Resposta da Vavista

Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to take a look into this further for you. Please email your postcode and registration to reviews@vavista.com and we can assist you further. Thank you.

Classificada 1 em 5 estrelas

Absolute con insurance company

Absolute con insurance company, I been driving 30+ years no accidents and got car insurance no problem at all, i currently changed address which I notified them they wanted £50 and now they saying they crnt insure me at my new address so only option was to cancel which then they wanted £250 cancellation fee even though it wasn’t my fault I had to cancel, they explained if I didn’t cancel my policy would be void but would still take monthly payments KEEP WELL AWAY ABSOLUTE CON

30 de outubro de 2025
Opinião espontânea
logótipo da Vavista

Resposta da Vavista

Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to take a look into this further for you. Please email your postcode and registration to reviews@vavista.com and we can assist you further. Thank you.

Classificada 5 em 5 estrelas

Car insurance.

Found the link on Comparison site. Price was excellent. Filled in all details quickly and easily. Unfortunately site would not process payment. Contacted customer services who went through the process again quickly. because the operative had to go through the form filing again there should have been a surcharge. But because it was not my fault the payment process wouldn't work on the website the manager greed to waive this. All in all very helpful and saved me a lot money on my car insurance.

21 de outubro de 2025
Opinião espontânea
Classificada 3 em 5 estrelas

write a review BEFORE the service even starts?

How can anyone give anyone money and then write a review BEFORE the service even starts? forgive me for being old fashioned but i hate all this online account crap, while its not because i DON'T understand how online works that i hate it, but because i DO understand, I have to give them credit when they rang me today at the worse possible time (before my service starts but after i have paid) about extras, she let me complain without interruption, for that 5 stars, however ringing in the first place no stars, if i wanted breakdown etc i would have selected it BEFORE i joined, still annoyed i had to enter a phone number to get cover from anyone, loads more calls expected now that's a no star but was same for them all.

I will only really know if theses are good IF i need to contact them due to a claim, about 15 years i switched to a company i had never heard of when i was hit by one of there members and everything was sorted within 4 weeks, dragged out my current insurer,

21 de outubro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

The worst insurance company

This vavista insurance company is a big mistake and deserves to be shut down, they go about extorting vulnerable customers that comes their way. They deserve no star rating at all.
They struggle to understand customer’s queries or pretend not to understand what customers need are.

They also claim what they do not earn using fraudulent policy to justify their dubious claims and thereby use credit control agencies to threaten customers

Please do not insure your car or property with them else you will surely regret it.

9 de outubro de 2025
Opinião espontânea
logótipo da Vavista

Resposta da Vavista

Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to take a look into this further for you. Please email your postcode and registration to reviews@vavista.com and we can assist you further. Thank you.

Classificada 1 em 5 estrelas

Take your money and don’t explain nothing!!

Would not recommend!!!!!

18 de outubro de 2025
Opinião espontânea
logótipo da Vavista

Resposta da Vavista

Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to take a look into this further for you. Please email your postcode and registration to reviews@vavista.com and we can assist you further. Thank you.

Classificada 3 em 5 estrelas

If its this amount of trouble taking insurance out, imagine what it would be like if you had to claim

Its probably not best to send emails inviting reviews when you cant resolve issues.
Be aware Vavista is a sister company of Go Skippy they are both subsidaries of Somerset Bridge Insurance Services. I came across them through a comparison site . I require business insurance on my personal vehicle to cover travelling to teach and attend different locations. On these trips I will sometimes take a collegue or my partner if its a week away. I declared the requirement for business use, and after been diverted to both companies websites i ensured that this option was checked and filled in. Go skippy had a fault on their system which wouldnt allow me to pay online, and to call. I rang and was told I would have to pay an admin fee of £20 for taking the policy out on line. They then informed me the businesss use on their policy would a: would only cover me for travel to oneplace of business and b: only for myself in the vehicle no passengers. I tried to clarify this wasnt for hire and reward etc. They were adamant that passengers werent covered and it was only to one place of work. To me this is the old social domestic pleasure and commuting. So its not suitable. I then went to the next quote on the list which is from vavista. Fill in all the same sections including business use. Its a dearer quote and manage to pay for the policy. I then notice in the small print on the email, they are a subsidary of Somerset Bridge Insurance services. So wonder If im going to have the same problem. I send an email asking verification in regards passengers and business locations. The first response states it covers to four different places of work. I send a second email asking again about passengers, the response comes back, no any passengers wouldnt be covered. I again reiterate its not for hire and reward and ask to make a complaint as I now have insurance, which whilst covering me, is not exactly what I need. My concern is with these companies offering chea insurance, a lot of people will have selected them, think they have business use and are covered, and may not have the full cover they think they have. After trying to raise a complaint i have had nothing back, and I wonder if i try and cancel i will have the headache of been charged for doing so.
UPDATE following a call from a nice lady from Vavista. It would appear what two people told me wasn't quite correct. Carrying of passengers is covered but tucked away in another part of the small print covering car sharing. I am now awaiting confirmation of this via email. Their business insurance only covers you for travel to and from 4 places of work though. They have taken this on board as a training issue and will hopefully clarify it on their documentation.

13 de outubro de 2025
Opinião espontânea
logótipo da Vavista

Resposta da Vavista

Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to Reviews@Vavista.com, we can then locate your policy and assist you further. Thank you.

Classificada 2 em 5 estrelas

Worth checking alternatives for quotes

Worth checking alternatives for quotes, do not be lazy and let it autorenew.
Wife was quoted £881.68 with a £450 excess for renewal.

on comparethemarket the same policy with Vavista was £820 with £150 excess.

spoke with the renewals team to try and get her autorenewal matched (both above prices with vavista and same broker) but was told they dont match prices .... so they lost a customer. dont pay more than you need to.

13 de outubro de 2025
Opinião espontânea
logótipo da Vavista

Resposta da Vavista

Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@vavista.com, we can then locate your policy and assist you further. Thank you.

Classificada 4 em 5 estrelas

They matched

Quick with quote. So far so good. Im glad somone else can beat go skippys prices. For the same price I got abit of extra cover with Vavusta unlike with go skippy. High excess to be expected. Touch wood i wont need spend it.
It also wasnt clear about courtesy car even in a comprehensive cover.

9 de outubro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Change of Vehicle Scam

Outrageous prices, borderline scam.
Will be contacting the financial ombudsman services over their predatory "premiums".

Have just got off the phone, having to pay a surprise premium.

Beware if you want to change your vehicle on the policy using their online portal (£35 premium instead of £50 by phone, plus a £5 'admin fee') - they make it seem as if the amount you are paying is the new monthly cost on the policy, in the payment confirmation and the "basket".

I had called up beforehand to speak to an agent, and he only mentioned a £5 admin fee, and said it would be expensive to change the vehicle by phone.

I guess they get you to use the online portal so they don't have to reveal the "premium" amount to you.

We are glad we didn't renew our policy and switched to another provider. We got full comprehensive with the new provider for less than what we were paying vavista for only fire and theft cover.

Absolutely shocking they get away with this nonsense.

6 de outubro de 2025
Opinião espontânea
logótipo da Vavista

Resposta da Vavista

Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to Reviews@Vavista.com, we can then locate your policy and assist you further. Thank you.

Classificada 5 em 5 estrelas

Excellent Customers services because of…

Excellent Customers services because of they follows their cancellation policies over the phone calls no matters early in the morning during the Office times they always replied over the phones. Basically Car policies shouldn't have any issues but unnecessarily Insurers makes traps intentionally which caused seriously abusive illegal issues. Should to be very active supportive not only thousands of voice mails options press the button that's all the solutions. CREDIT PREMIUM AGREEMENT committed already taken policies no others alternatives has to be paid the full amounts of AGREEMENT Monthly Installments. Terrible awful CAR INSURERS tries to threatened to the Customers through to POLICE OFFICERS but they should to know POLICE OFFICERS aren't groups of Stupid nonsense. Most of the cases u feel that near about all Services they try to abusing POLICE OFFICERS. Doing aggressive abusive violent behaviours towards Customers or Services Users like NHS LIBRARY then they threatened to called the police. Ultrasound NHS Services big pestering to called the POLICE but surprising ashamed was patient was hungerness before day since 7 PM, sat down inside the Ultrasound GP for Ultrasound but patient was is in the lists. Big instructions not having any foods this that resulted didn't have any sence groups of nonsense. According to the various categories of harrassement abusing illegal unlawfull issues I try to make my own choices own decisions not to get direct killed very simple. We Customers or services users have our own lifestyles we are very busy aswell all day sitting down and sign in the CREDIT AGREEMENT I am unable to do. If agreement Car policy cancelled doesn't matter cancelled then. At least speaking with the Customers services to know the issues. Basically reducing the Stuff all Departments all services made this plan all just Click on the LINK PRESS NUMBER 7 THOUSANDS OF OPTIONS because of stuff shortages. Raised up three double money everything but no good services. Few times I cancelled then again taken VAVISTA CAR PREMIUM because of they have Customers services. Thanks for Customers choices whatever they wants to do. 💯💥👍👍👍👍👍

4 de outubro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

These people are scammers

These people are scammers. They will take your deposit and 1st direct debit payment then cancel your policy effective immediately, claiming that you didn't provide info when you did. Avoid these robbers!

2 de outubro de 2025
Opinião espontânea

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