Top service!
Ordered multiple perfumes from this company, totalling over £60 and was given a free gift with the order. Amazing service and fast delivery - will 100% order again
14 de junho de 2026
Opinião espontânea
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
3,6
Aceitável
6 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Amazing products
Amazing products, website easy to navigate and always has the trending products available. The perfumes are very long lasting definitely would purchase again ☺️and recommend friends and family
10 de junho de 2026
Opinião espontânea
Resposta da Veloura Oud
Thank you for your review! We truly appreciate your support and are glad you had a positive experience. We look forward to serving you again soon. Please don't hesitate to place another order—we'd love to have you back!
Great customer service
Ordered a few perfumes from here delivery was really quick and customer service was great. Perfumes smelt amazing. Will be ordering again had a 10% discount code too
1 de junho de 2026
Opinião espontânea
Resposta da Veloura Oud
Thank you for your review! We truly appreciate your support and are glad you had a positive experience. We look forward to serving you again soon. Please don't hesitate to place another order—we'd love to have you back!
Absolutely amazing
Absolutely amazing. Defo recommend to everyone to use this website for your pics
14 de junho de 2026
Opinião espontânea
Resposta da Veloura Oud
Thank you for your review! We truly appreciate your support and are glad you had a positive experience. We look forward to serving you again soon. Please don't hesitate to place another order—we'd love to have you back!
Scam
Don’t try it guys, it’s a scam. You won’t get anything nor email, nor tracking, they are a scam don’t try it
4 de junho de 2026
Opinião espontânea
Resposta da Veloura Oud
We're sorry to hear you feel this way. We have reached out through Trustpilot requesting your order details so we can investigate your concerns, but we have not received a response. We have also searched our records using the name associated with this review and have been unable to locate any order.
We take customer feedback seriously and are committed to resolving genuine issues. If you have placed an order with us, please provide your order number or the email address used for the purchase, and we will be happy to investigate and assist further.
Return policy is unfair
I found this company with a good selection and competitive pricing. As the shipping was very delayed (no dispatch after 2 weeks) Inl requested if I could cancel che order. They said it had been shipped but they could just get it back directly from the courier so I wouldn't have to pay for shipping which was very efficient. I asked clearly if there would be any additional charges in the process as I saw something in the T&Cs but got no feedback and assumed I would be refunded for the entire sum.
Turns out the retain 20% for return handling fees! I though this could have been handled better, just by listing the fees at my request so that I could make an informed decision about returning my order. Not impressed unfortunately and I've paid over £23 without receiving anything.
17 de maio de 2026
Opinião espontânea
Resposta da Veloura Oud
Thank you for your feedback. We're sorry to hear that you were disappointed with your experience.
As your order had already been processed and shipped at the time the cancellation request was made, we arranged for the parcel to be returned directly by the courier as a courtesy, saving you the cost and inconvenience of returning it yourself. The return handling fee applied is outlined in our Terms & Conditions and covers the costs incurred in processing and intercepting the shipment.
That said, we understand your concern regarding the communication of these charges. We appreciate your feedback and will review how we communicate return fees during the cancellation process to ensure customers have all the information needed to make an informed decision.
We value your business and regret that this experience did not meet your expectations.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.