VenueScanner Opiniões 86

TrustScore: 4.5 em 5

4,3

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

A fantastic service from Megan - she was super fast at getting in touch from our website enquiry and found a great venue securing a visit which resulted in our immediate booking. She listened to our n... Ver mais

Classificada 1 em 5 estrelas

Avoid this company if you value your money. We stayed with VenueScanner for 12 months and received 0 bookings. Not low bookings. Not poor quality bookings. Literally zero. Meanwhile they h... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

As a business I have tried many venue sourcing agencies and hands down find Venue Scanner the most successful and easiest to navigate. More importantly - they have converted enquiries and introduced m... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Incredibly easy to see all the good venue matches. My event was fairly complicated with two very different space needs for the same evening, and Jess was able to match my needs with locations at the p... Ver mais

Informações sobre a empresa

  1. Organizador de eventos

Informação fornecida por diversas fontes externas

Discover, search, compare and book. VenueScanner, the UK's #1 for venue hire. Book your team build, product launch, conference, party, wedding or fundraiser.


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

86 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

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4,3

Todas as opiniões

(86)

35 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great team! :)

The team are just so friendly, helpful and easy to contact.

I highly recommend using VenueScanner if you are a venue looking for new clients and an easy-to-use platform with lots of support!

11 de fevereiro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Poor experience for our venues

Incredibly frustrating especially after the amount of time and money and nothing to show for it. Annoyed that we were sold this service with promises of bookings only to find that these expectations haven't been met. We've tried to end our agreement but can't get anywhere. Definitely haven't seen the value we were promised.

1 de fevereiro de 2025
Opinião espontânea
logótipo da VenueScanner

Resposta da VenueScanner

Hi Emily,

Thank you for taking the time to leave us feedback. We're always looking to improve our services, and ensure we're supporting venues in the best way possible.

It's disappointing to hear that on this occasion we didn't hit the mark for your venues. Unfortunately, with the limited information I can see on here, I am unable to locate which venues you look after. I would like to be able to look into this further for you though. So please reach out to hello@venuescanner.com and I'll be sure to pick up and see what we can do to ensure you see more value from your membership.

Best,
Tilly

Classificada 1 em 5 estrelas

Do not use this company

Do not use this company . Complete waste of money . Very poor customer service taking no responsibilty for not delivering on any of the promises they made. The worst thing is they tie you into a 12 month contract . Avoid using this company. We are on the elite plan and in 8 months we have not taken one single booking. The intial speel is its takes time to get to know your business and generate bookings . Well we are an events venue have had plenty of bookings but not one through Venue Scanner . Dont throw your money away folks .

16 de janeiro de 2025
Opinião espontânea
logótipo da VenueScanner

Resposta da VenueScanner

Hi Aaron,

Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand your frustration regarding the lack of bookings and unmet expectations.

We value your partnership and have made several efforts to collaborate and support your venue's success. While we understand some of our past suggestions may not have been actioned, we remain committed to working closely with you to identify what’s not working and make improvements tailored to your venue's needs. As a marketing platform, we do not have control of the full funnel, and so cannot guarantee bookings, but we will always work with our venues to help drive more organisers to enquire, and give you the tools to convert the clients where possible.

Our goal is always to drive positive results, and we would love the opportunity to work with you to drive success over the coming months. Your account manager will reach out shortly to discuss how we can align on next steps to achieve this.

Best,
Tilly

Classificada 5 em 5 estrelas

The team at Venuescanner is super professional

The team at Venuescanner is exceptionally professional and always willing to help. Their support has been incredibly valuable to us, especially in driving additional revenue for the business throughout the year through group sales. Over the past two years, they've consistently gone above and beyond to meet our needs, fostering a partnership grounded in trust and mutual respect. We're excited to continue this successful relationship and look forward to achieving even greater results together!

17 de dezembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Trying to get 2 venues listed

Trying to get 2 venues listed, happy to pay whats needed but they don't call or reply to emails. Think they may have gone bust so be careful

21 de novembro de 2024
Opinião espontânea
logótipo da VenueScanner

Resposta da VenueScanner

Hi there, I'm sorry to hear that a member of the team hasn't been in touch, if you get in touch I can look into this in more detail. I can assure you that we are very much here and would love to support. If you could send an email to hello@venuescanner.com and highlight that it's for the attention of Tilly, then I will personally ensure that we are coming back to you promptly. Looking forward to hearing back from you!

Classificada 5 em 5 estrelas

The experience using VenueScanner was…excellent.

The experience using VenueScanner was excellent. I added all my requirements to the platform for a couple of events that were quite close together. I had an initial telephone call with Ciara and was emailed several options for both events within 24 hours.

Unfortunately, we weren't successful with one of the events, but we did manage to book our Christmas Party via VenueScanner.

VenueScanner was also good at monitoring the platform to ensure that venues had responded to the initial query.

Thank you Ciara!

12 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great Platform, Great Team

We've been working with VenueScanner for years and enjoy every element of their service. Not only the platform itself and the enquiries it generates but also the amazing team behind VenueScanner who are always happy to help with advice and feedback to help our venue's performance. Special shout out to Nancy who has been super helpful and friendly!

12 de agosto de 2024
Opinião espontânea
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Resposta da VenueScanner

Thank you so much for your lovely review! We look forward to continuing our partnership with you, and I'll make sure that Nancy receives your feedback :)

Classificada 5 em 5 estrelas

Great team work

Great team, we love working with them. Efficient, reliable and trustworthy. I would highly recommend it!

5 de agosto de 2024
Opinião espontânea
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Resposta da VenueScanner

Hi Katerina,

Thank you for leaving such a great review. We look forward to continuing to partner with you!

Classificada 5 em 5 estrelas

Venuescanner are among our favourite…

Venuescanner are among our favourite agencies at Swan - always consistent and responsive and offer a well-rounded service that is usually overlooked by their competitors. The concierge team only send relevant enquiries and our Account manager, Kam, is an absolute gem who understands our business and what we need.

2 de agosto de 2024
Opinião espontânea
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Resposta da VenueScanner

Thank you Zahra for taking the time to leave such a great review! We look forward to continuing to work with you. I'll be sure to pass on your lovely feedback to Kam.

Classificada 5 em 5 estrelas

I used VenueScanner to book a work…

I used VenueScanner to book a work summer party and the whole experience was seamless! The team were super helpful, listened to my all my requirements and offered me lots of different venue options that I could reach out to directly thought the online portal, all in one place which was great to compare!

Once I'd chosen the venue the online portal made it really easy to book and pay the deposit online. Would definitely use again!

12 de julho de 2024
Opinião espontânea
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Resposta da VenueScanner

Thanks Amelia for your 5* review. We're glad that we were able to help you find a venue for your party, and look forward to working with you again on future events!

Classificada 5 em 5 estrelas

We have just renewed our contract with…

We have just renewed our contract with Venue Scanner after a successful year working together. The team send through a great number of enquiries and we have had high value bookings. Our account manager Kam ensures the team are well educated about our venue and which events are suited to us. Strong communication and overall a great event partner.

1 de agosto de 2024
Opinião espontânea
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Resposta da VenueScanner

Thanks Hollie for your review! We love your venue and look forward to continuing our partnership with you. I'll be sure to pass your feedback on to Kam :)

Classificada 5 em 5 estrelas

Amazing team at VenueScanner!

The whole team at VenueScanner always go over and above to support us at Lumiere London and their advice for increasing the visibility and booking of our venues is invaluable. We have been working with them for years, and love their professionalism and personal touch. Keep up the good work team VenueScanner. We love you!!

31 de julho de 2024
Opinião espontânea
logótipo da VenueScanner

Resposta da VenueScanner

Thanks Carlos! We love you too - Thank you so much for such a lovely review, and we looking forward to the future of continuing to work with Lumiere!

Classificada 5 em 5 estrelas

We have used Venue Scanner across numerous sites in our portfolio with GREAT results

We have used Venue Scanner across numerous sites for quite about years.
There a many many elements that have made this a great partnership, but ultimately it boils down to they really care about our sites and supporting our growth.
Our Account Manager Jenny is always available for feedback and promotional opportunities, and pops over regularly to speak to me and the teams. They concierge team are always bring the most relevant opportunities, which is rare and great appreciated.
They are available to support our growth and listen to the events that make the most sense for our space.
Look forward to continuing to work with you.

31 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

10/10

10/10 - have just entered our third year with VenueScanner,

1 de junho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Made work social planning easy!

Recommended this to my company to help the social team with forward planning for our London events- everyone loved the options and ease so had to leave a positive review!

31 de julho de 2024
Opinião espontânea
logótipo da VenueScanner

Resposta da VenueScanner

Thanks Will for such a lovely review!

Classificada 5 em 5 estrelas

Awesome!

As the 3rd Parties sales manager at Puttshack UK, I can say that working with VenueScanner is an absolute pleasure. The team is lovely and super helpful, quick to respond, and have DELIVERED so far this year!

31 de julho de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Read the reviews! Terrible experience.

I've just come to the end of my contract with this company and it was a battle from start to finish. I wish I had seen these reviews when I first started dealing with Venue Scanner as they are 100% true.

We have had barely any bookings from them and the enquires we did get were not even relevant for the my venue.

I have invested over £2K and for a small, independent business, in an already struggling industry and market its money I can't afford to just throw away.

31 de julho de 2023
Opinião espontânea
logótipo da VenueScanner

Resposta da VenueScanner

Hi Alex, thank you for taking the time to leave a review. It's disappointing that you didn't have a positive experience with us. We work with many businesses across the UK, and we want to ensure we're supporting independent businesses. Sometimes due to the nature of a marketplace, we are unable to stop organisers from enquiring where they may not be relevant for your venue, however there are normally a few steps we can take to reduce this. Additionally, there are ways we work with all of our venues to improve your conversion rate end to end. I'm unable to locate your venue based on the details that I can see on here, but I would like to look into this further for you. Please contact hello@venuescanner.com and then a member of the team will be in touch to see how we could rectify this for you.

Classificada 1 em 5 estrelas

Scam for users as well

You'll see various reviews of unfortunate businesses that have signed up for this company's service.

It's also a scam for users - I entered a load of details and was promised an email with a list of responses. Instead I am being chased to have a call with someone to discuss my needs further. This is absolutely not what is promised on their homepage, so this appears to be another reason to assume that this company is simply not trustworthy.

17 de julho de 2024
Opinião espontânea
logótipo da VenueScanner

Resposta da VenueScanner

Hi Anthony, thank you for taking the time to leave a review. We're disappointed to hear that we did not provide a great experience for you in finding an event. Our team typically try and reach out if we feel that we do not have all the information we need in order to provide you with appropriate suggestions. I have tried to find your enquiry on our system so that I can investigate further, however I cannot find your details. Please feel free to reach out to hello@venuescanner.com as your feedback is greatly appreciated and I'd love to know how we could improve this experience for you.

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