Overpriced Out of Hours Surgery!! I still had to take my pet to my own surgery after the Bank Holiday... Shame on these companies charging over the top.
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Absolutely amazing. My dog had eaten rat poison, we rushed to the vet and they couldn’t have been any more amazing. We had Krista and she was friendly, honest and talked us through everything. Honestl... Ver mais
A empresa respondeu
The whole experience was great, price not included but that wasn’t unexpected from an out of hours clinic. The help desk were really helpful, the text with a link to google maps was perfect and saves... Ver mais
A empresa respondeu
Service overall has been great, been kept upto date on my pets health and condition all staff members I have dealt with have been very helpful and informative, you can see alot of care is taken at thi... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Vets Now - Swindon
Escrito pela empresa
Find An Emergency Vet
Pet Care Advice
Customer Hub
About Vets Now
Pet emergencies can happen at any time – including when your regular vet is closed.
That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.
Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.
Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.
We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.
Informações de contacto
252 Croft Road, SN1 4RW, Swindon, Reino Unido
- 01793 278695
3,9
Bom
60 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Overpriced Out of Hours Surgery!!
Overpriced Out of Hours Surgery!!
I still had to take my pet to my own surgery after the Bank Holiday...
Shame on these companies charging over the top.
27 de agosto de 2025
Resposta da Vets Now - Swindon
Hi Michelle, thanks for your feedback on the cost of our service. As you may be aware, it’s a lot more expensive to run an after-hours emergency vet service. The greater running costs we incur are reflected in our prices. If you’d like to read more about our running costs, prices and where our profits go, please visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/
If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name, the first line of your home address and your reason for getting in touch.
Great “bedside” manner
Laura the vet seemed to strike up a rapport with Tyrion which was great to see as he was really friendly with her. He is sometimes a bit suspicious of new people but Laura put him and us at our ease.
2 de setembro de 2025
Resposta da Vets Now - Swindon
Hi Lynne, many thanks for your positive feedback. I'm glad you were happy with the service provided by our team.
Emergency service that doesn't answer the phone…
My 14 week old puppy nearly choked to death in the night. Vets Now cover my practice out of hours. I couldn't get through on the phone for ages. When I did get through they couldn't hear me. When I got through the second time I could hardly hear him and couldn't understand most of what I did hear. He kept asking me ridiculous questions and didn't listen despite me repeating myself (he could hear me ok) When I got to see the vet she did basic checks and a basic blood test, could find nothing wrong and told me my pup had probably had a seizure and to go home and contact the vet on Monday 36 hrs later. At no point did they turn on a computer to check notes (we'd been in two days previously as I suspected she was having seizures and she was booked in for blood test on the Tuesday which was the soonest it could be done. There seemed no concern that it could happen again at any time. The only advice was to phone my vet I Monday for a specialist referral. When I asked what I should do if it happened again I was told to try sticking my fingers down her throat like I had that night despite it taking three attempts to get her breathing again. Basically useless emergency service in my case
2 de agosto de 2025
Opinião espontânea
Resposta da Vets Now - Swindon
Hi Miss Roberts, we’re sorry to hear you’re unhappy after visiting to Vets Now. If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com highlighting your concerns & indicating which clinic you attended, your pet’s name, the first line of your home address & postcode.
Immediate response to a late evening call
Immediate response to a late evening call and dog treated soon after arrival at the Drove hospital. Very friendly and helpful staff. Always provide excellent service.
29 de julho de 2025
Resposta da Vets Now - Swindon
Hi Terry, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Great service
Service overall has been great, been kept upto date on my pets health and condition all staff members I have dealt with have been very helpful and informative, you can see alot of care is taken at this veterinary centre. I can't thank the staff enough for the care they have given to my dogs.
7 de junho de 2025
Resposta da Vets Now - Swindon
Hi Mia, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Excellent
Excellent, knowledgeable and friendly staff.seen within five minutes of arrival.
19 de maio de 2025
Resposta da Vets Now - Swindon
Thank you for taking the time to leave us a review. We're delighted to hear that you were happy with the service you received.
Resposta da Vets Now - Swindon
Hi Gillian, thanks so much for your positive feedback. We really appreciate it.
Resposta da Vets Now - Swindon
Hi Sue, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.
Friendly caring staff, not very efficient
Friendly caring staff.
To get a higher rating;
I would like blood tests that can determine what poison/drug a dog had been exposed to
Better coordination with the local vet - it seemed like it all had to be explained again.
More efficient insurance claims handling. Having paid the policy excess, and signed a claim form, I am being chased to start a claim.
18 de abril de 2025
Resposta da Vets Now - Swindon
Hi, we’re sorry to hear you’re unhappy after visiting to Vets Now. If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.
Resposta da Vets Now - Swindon
Hi Becki, thanks for your feedback on the cost of our service. As you may be aware, it’s a lot more expensive to run an after-hours emergency vet service. The greater running costs we incur are reflected in our prices. If you’d like to read more about our running costs, prices and where our profits go, please visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/
If you’d like to discuss your bill with a member of our team, please email us on enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.
Resposta da Vets Now - Swindon
Hi, thanks for taking the time to leave us a review. I know it can be frustrating having to pay for an unplanned trip to the vets. Much like it is for other out-of-hours services in other industries, It's more expensive to run an out-of-hours pet emergency service than a general daytime practice. We've broken down where our costs go here if you'd like to find out more: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/. If you’d like to query your bill or speak to us about anything we’re here for you on enquiriesteam@vets-now.com
Fabulous Emergency service
Visited the practice late on a Friday night! Excellent and professional service when visiting with our Chihuahua after a seizure! They put our mind at rest and gave us ongoing advice! Thanks everyone ❤️
2 de março de 2025
Resposta da Vets Now - Swindon
Hi Heather, thanks so much for your positive feedback. We really appreciate it.
Absolutely amazing
Absolutely amazing. My dog had eaten rat poison, we rushed to the vet and they couldn’t have been any more amazing. We had Krista and she was friendly, honest and talked us through everything. Honestly I can’t rate them enough. Hopefully my boy is going to be ok, he has a vet appointment tomorrow for a coagulation blood test but he seems his normal happy self atm 🤞🙏
3 de março de 2025
Resposta da Vets Now - Swindon
Hi, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.
Out of Hours visit 18/02/2024
In an emergency I want to be reassured. I'd googled my dog's symptoms and it appears what I suspected was correct however the person who dealt with us really didn't fill us with confidence or make us any wiser. What the vet said they could do was not helpful as they then went on to say they could not do all we would need as this wasn't our registered vet.
For the price of £324 15mins coming out none the wiser is disappointing to say the least. This should be made clearer before a visit is booked. Also one of my dog's symptoms was a limp and the flooring in the reception area (can't remember the actual room floor) was like an ice rink which would not have helped my dog.
When I phoned to book us in, the service was very good and clear and details were provided to my phone as agreed without delay.
18 de fevereiro de 2025
Resposta da Vets Now - Swindon
Hi, we really appreciate you taking the time to leave us a review. If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.
Was amazing with our puppy shadow when…
Was amazing with our puppy shadow when had to be put under anesthetic again to be restitched amazing staff and very caring thankyou ever so much for looking after our baby boy
9 de fevereiro de 2025
Resposta da Vets Now - Swindon
Hi Sara, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
I felt confident that Bobbie my cat was…
I felt confident that Bobbie my cat was in good hands. It was a worrying time but updates on his condition and treatment was helpful.
12 de fevereiro de 2025
Resposta da Vets Now - Swindon
Hi Sybil, we really appreciate you taking the time to leave us a review. It’s a pleasure to have helped you and your pet. Have a great day.
Excellent service really looked after…
Excellent service really looked after buster
31 de janeiro de 2025
Resposta da Vets Now - Swindon
Hi Roger, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Resposta da Vets Now - Swindon
Hi Lynda, we really appreciate you taking the time to leave us a review.
Mixed feelings
The vet was friendly, but unwilling to examine our cat beyond a quick visual inspection as our cat was distressed (always gets distressed during vet visits). She said she felt bad taking our money as she couldn't do much. Still charged us the £310 appointment fee, though. A lot of money spent and no further forward. Not terribly impressed.
20 de julho de 2024
Resposta da Vets Now - Swindon
Hi, thanks for taking the time to leave us a review. Would you like to discuss this case further with a member of our team? If so, please email us on enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address.
Resposta da Vets Now - Swindon
Hi June, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.