Vikinterio Opiniões 20

Resposta da Vikinterio

Actualizada a 2/03/2026

Dear Siddesh R,
​I am writing to you directly as the owner of Vikinterio. I hear your frustration clearly, and I want to sincerely apologize for the delay and the lack of clarity you’ve experienced regarding your dining table.
​I understand why it feels like 'nonsense excuses' when you are waiting for an item you’ve paid for. The delay in your specific order was caused by a technical defect we identified in the back-part construction of the table during the final quality check. I made the decision to hold the dispatch rather than send you a faulty product that wouldn't last.
​We have now rectified these production issues. I have personally supervised the schedule, and your order is confirmed for dispatch by March 10th.
​I realize my words only matter once the table is at your door. I am committed to proving that we are not what the negative reviews suggest, but a business working hard to overcome recent technical and operational hurdles.
​You will receive the tracking details the moment it leaves our facility. Thank you for your patience, even though I know it has been stretched thin."
​Vikram Saini
Partner, Vikinterio (RGW IMPEX)

Resposta da Vikinterio

Actualizada a 2/03/2026

Siddesh, I am Vikram Saini. I am replying to this personally because I recognize the severity of your complaint and the 6-month delay since September.
​I will not give you 'silly reasons.' The truth is that our facility in Jaipur faced a severe backlog and technical rework requirements on the dining table back-supports that halted our dispatch cycle. As a small setup, these production hurdles hit us hard, and I realize my communication has not been good enough during this time.
​Regarding your mention of a complaint: I am not running a scam, I am running a factory that is struggling to catch up. I have your order VSO 1277 in front of me. To prove this is not a 'fake' reply: Your unit is physically ready and is scheduled for the March 10th dispatch truck.
​I am not asking for your trust—I know I have lost that. I am asking only for these few days to get the product to you. I will personally send the Lorry Receipt (LR) and tracking scan to your registered number the moment it loads. I am committed to clearing this debt to you

Resposta da Vikinterio

2/03/2026

Hi Dinesh! Thank you so much for the 5-star review. We are thrilled to hear that you’re happy with the quality and that it arrived right on time. We take great pride in our organic sourcing, and it’s wonderful to know it hits the mark for you. Enjoy!

Resposta da Vikinterio

1/03/2026

Mr. Arkadeb, I am Vikram Saini. I completely understand your skepticism, especially given the delay since November and the 'AI' feel of previous messages.
​As we discussed yesterday when I showed you the order currently in the finishing stage: Your set is physically in the final polish and assembly phase. I am not offering more 'updates'—I am offering the result. I have committed to a March 10th dispatch, and I am personally overseeing the packing of Dr. Sengupta’s order to ensure it meets the quality we promised. I realize my professionalism is on the line here, and I appreciate you giving me this final window to prove the work is real.
​You will have the LR (Lorry Receipt) on the 10th

Resposta da Vikinterio

5/02/2026

Thank you so much for your kind words! We are thrilled to hear that your sofa set arrived on time and that you are happy with the quality. At Vikinterio, we strive to blend premium Jaipur craftsmanship with reliable service. Knowing that our furniture has found a place in your home makes our work truly rewarding. We look forward to serving you again in the future!

Resposta da Vikinterio

5/02/2026

We are so glad you love the sofa! 🛋️ Quality and punctuality are our top priorities, and we’re happy we could meet your expectations. Thank you for choosing Vikinterio. Enjoy your new furniture!

Resposta da Vikinterio

5/02/2026

We are so glad you love the sofa! 🛋️ Quality and punctuality are our top priorities, and we’re happy we could meet your expectations. Thank you for choosing Vikinterio. Enjoy your new furniture!

Resposta da Vikinterio

5/02/2026

Thank you so much for your kind words! We are thrilled to hear that you are happy with the superb quality of your furniture and that it reached you on time. Our team in Jaipur works very hard to maintain high standards, and I will be sure to share your compliments with our staff—it will mean a lot to them! Thank you for choosing Vikinterio and for trusting us with your home furniture

Resposta da Vikinterio

5/02/2026

Thank you so much for your wonderful feedback! We are delighted that your dining table set reached you on time and that the quality exceeded your expectations. Our Jaipur craftsmen take great pride in ensuring every dining set is built for durability and style. It’s a pleasure to know the Vikinterio team could deliver exactly what you were looking for. We hope you enjoy many wonderful meals around your new table!

Resposta da Vikinterio

5/02/2026

Awesome is exactly what we aim for! Thank you for choosing Vikinterio for your bedroom furniture. We’re glad the delivery was prompt and the quality stood out to you. Now that you've seen our bed quality, we hope to help you with your living room or dining area in the future! Thanks again for the support.

Resposta da Vikinterio

5/02/2026

Thank you so much for your honest and heartfelt feedback. We completely understand that reading negative reviews can be unsettling, especially when making a significant investment like an 80k advance for a luxury dining set.

We are truly grateful that you gave Vikinterio the opportunity to earn your trust. As a direct manufacturer in Jaipur, our goal is to prove that quality and reliability still exist in the online furniture market. Knowing that your six-seater dining set arrived on time and that you are happy with the superb quality is the best reward for our hard-working factory team.

Your trust helps us fight the misconceptions about our brand and shows other customers that we are committed to delivering on our promises. Thank you for choosing Vikinterio!

Resposta da Vikinterio

5/02/2026

Dear Preeti Rele,

We sincerely apologize for the frustration caused by the delay and subsequent cancellation of your order (VSO-1290) for the Milano Marble Top Dining Set.

We wish to clarify for the public record that Vikinterio is a legitimate, registered manufacturing unit based in Sitapura, Jaipur. Your order was a genuine production piece that unfortunately faced significant delays during the walnut polishing process. We respect your decision to cancel and have formally acknowledged your refund request in our system.

Regarding the refund: While we are navigating a temporary financial restructuring phase with a final settlement scheduled for April 2026, we are taking immediate action to show our sincere intentions. We will be initiating a partial refund to your account this coming Monday.

We are not 'frauds' or 'non-existent'; we are a small business working hard to fulfill our financial obligations to every customer, even during tough times. Shri Vikram Saini and the entire team are personally committed to ensuring you receive your funds. We thank you for your patience and apologize again for failing to meet the initial delivery timeline.

Resposta da Vikinterio

5/02/2026

Thank you for the wonderful feedback! We are so pleased to hear that your dining table set arrived on time and that the quality met your expectations. Every piece is handcrafted in our Jaipur factory with great attention to detail. Your support helps us continue our mission of providing premium furniture directly to homes across India. Enjoy your new dining set!

Resposta da Vikinterio

5/02/2026

Dear Customer,

We sincerely apologize for this long delay. We want to be completely honest with you: in June 2025, our manufacturing unit faced a severe financial and labor crisis that forced us to temporarily halt operations. This caused a backlog that we are still working through today.

We want to assure you that Vikinterio is a real manufacturing unit in Jaipur, and your funds were invested into the production of our goods. We are currently in a recovery phase and are working tirelessly to resolve all pending orders from that difficult period.

We are not frauds; we are a small business that hit a major roadblock and is now fighting to make things right. Please contact us directly so we can provide you with a specific update on your production status or a scheduled settlement plan. We value your patience more than we can say.

Resposta da Vikinterio

5/02/2026

We acknowledge your feedback and would like to provide the necessary context regarding your multi-part order from January 2025.

Your order involved an Eight-Seater Dining Set with highly customized chairs, two coffee tables, four side tables, and specific Black Italian marble slabs. Because these items were custom-made to your specifications, we invested the advance directly into the specialized raw materials and labor required for your unique design.

While we regret the two-week production delay, the goods were prepared according to your request. As per industry standards for customized furniture, once production is complete and materials are cut, cancellation becomes a significant challenge for a manufacturing unit. We are currently holding this custom stock in our warehouse.

We are aware of the legal notices and are cooperating with all formal inquiries to show that Vikinterio is a real, operational factory. Due to current financial constraints, we are unable to process an immediate lump-sum refund; however, we are committed to a structured settlement in installments starting from September 2026.

We have never intended to defraud any customer; we are simply navigating severe cash-flow challenges while holding custom inventory. We remain open to a professional dialogue to resolve this settlement