Virgin Media - Milton Keynes Opiniões 

6
TrustScore: 3 em 5

3,2

Silbury Boulevard 63, MK9 3AG Milton Keynes, England, GB


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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

This is a completely garbage company. I cannot access my account. It's been blocked, I have no idea why. I cannot contact anybody there by any means. There is an AI fire wall that is impossible to get... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Absolutely appalled at the service I got and I'm an irritated customer! I booked a home move and broadband reinstall last week. Your engineer was booked for last Wednesday 6 May to fix my broadband co... Ver mais

Classificada 5 em 5 estrelas

I had an engineer called Nelu (ID - 87637) come out this morning to my flat. I had an overall great experience as he was so friendly and sweet. Even my normally crazy high energy dog greeted him calml... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Is there a reason you are blocking websites that provide VPN? What gives you the right to block vpn when it is legal in the UK?

A empresa respondeu


Informações sobre a empresa

  1. Operadora de telecomunicações

Escrito pela empresa

Virgin Media helps homes across the UK stay connected and entertained with broadband, TV and home phone services. We know reliable connectivity matters every day, whether you are working from home, streaming, gaming or keeping in touch. We focus on making it easy to join, set up, manage your account and get support when you need it. We read the feedback you leave here on Trustpilot and use it to improve. When things do not go to plan, our aim is to put them right as quickly and clearly as we can.


Informações de contacto

  • Silbury Boulevard 63, MK9 3AG, Milton Keynes, England, Reino Unido

  • 01908 694929

3,2

Aceitável

TrustScore: 3 em 5

6 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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3,2

Todas as opiniões

(6)

6096 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

This is a completely garbage company

This is a completely garbage company. I cannot access my account. It's been blocked, I have no idea why. I cannot contact anybody there by any means. There is an AI fire wall that is impossible to get through, anytime, anyday, whrher by phone or other means. My Name is Mark Stableford and I have an account with you that is completely up to date, but you have blocked access to my account. It is dangerous to give out my name on a public site like this but what else can I do? why have you blocked access to my account???????????

8 de julho de 2026
Opinião espontânea
logótipo da Virgin Media - Milton Keynes

Resposta da Virgin Media - Milton Keynes

Thank you for taking the time to leave a review. We're sorry that you have had a poor experience with our services. This is very disappointing to hear, and we can assure you that this is not the level of service that we want to provide.
Please get in touch using one of the following contact methods.

Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
X https://bit.ly/3ToLBBG

WhatsApp: +44 7803 089 684
Facebook: https://bit.ly/4gs97Y9

Classificada 1 em 5 estrelas

Is there a reason you are blocking…

Is there a reason you are blocking websites that provide VPN? What gives you the right to block vpn when it is legal in the UK?

27 de junho de 2026
Opinião espontânea
logótipo da Virgin Media - Milton Keynes

Resposta da Virgin Media - Milton Keynes

Thanks for taking the time to leave us a review. We're very sorry to hear that you feel this way, we're keen to know more so we can help put things right. Please get in touch using one of the following contact methods.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
X https://bit.ly/3SNuLfN
WhatsApp: +44 7803 089 684
Facebook: https://bit.ly/4v9NGPb

Classificada 5 em 5 estrelas

Engineer call out to fix problem with WiFi.

I had an engineer called Nelu (ID - 87637) come out this morning to my flat. I had an overall great experience as he was so friendly and sweet. Even my normally crazy high energy dog greeted him calmly and laid with her chin on his lap wanting his strokes. He found and fixed my problem quickly, even with how awkward it was it being a small flat. I highly recommend Nelu. Brilliant customer service.

17 de junho de 2026
Opinião espontânea
logótipo da Virgin Media - Milton Keynes

Resposta da Virgin Media - Milton Keynes

Hello Ayanna,

Thank you for taking the time to leave us a review.

We’re really pleased to hear that the engineer provided such a great service during your appointment — it’s always fantastic to receive positive feedback like this.

If you need any further assistance, please don’t hesitate to get in touch using one of the following methods:

• Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
• WhatsApp: +44 7803 089 684
• Facebook: https://bit.ly/4euFgeW

Classificada 5 em 5 estrelas

I am very pleasantly surprised at the excellent value of my service

The technician Juliette was absolutely professional and very personable. She was brilliant in keeping things simple for me to understand. She is a credit to Virgin media. The connection was made in no time at all, hassle free. I have also contacted Virgin Media customer service about the initial bill. The person on the phone was extremely efficient and very helpful. So far I am delighted with the purchase of broadband, tv and land line.

26 de maio de 2026
Opinião espontânea
logótipo da Virgin Media - Milton Keynes

Resposta da Virgin Media - Milton Keynes

Thank you for taking the time to leave us a review.

We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.

Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
WhatsApp: +44 7803 089 684
Facebook: https://bit.ly/4errhrs

Classificada 5 em 5 estrelas

The service I received has been great…

The service I received has been great and your Engineers have been brilliant especially Tom who did the final installation!!

11 de maio de 2026
Opinião espontânea
logótipo da Virgin Media - Milton Keynes

Resposta da Virgin Media - Milton Keynes

Thanks a lot for 5 stars, we really appreciate it. Best wishes *****

Classificada 1 em 5 estrelas

Absolutely appalled, utter shambles!

Absolutely appalled at the service I got and I'm an irritated customer! I booked a home move and broadband reinstall last week. Your engineer was booked for last Wednesday 6 May to fix my broadband connection at my Milton Keynes address. He never turned up and I wasn't notified this wasn't going to happen. All week, I've spent most of my time calling, trying to get my broadband package activated. Most of the persons including a complaints manager did not appraise of my situation . I'm a hybrid worker, with strict deadlines to meet, projects to deliver on schedule and I've failed to meet these deadlines because the company failed to rectify a very simple issue! I've lost 2 clients, received unfavorable performance feedback from bosses and noone who can help has apologised or tried to find a way forward for me. I'm now 9 days into a new week, at a new house without a service I pay for! I'm cancelling my contract if this issue isn't sorted on Monday!

6 de maio de 2026
Opinião espontânea

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