This is a completely garbage company. I cannot access my account. It's been blocked, I have no idea why. I cannot contact anybody there by any means. There is an AI fire wall that is impossible to get... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
This is a completely garbage company. I cannot access my account. It's been blocked, I have no idea why. I cannot contact anybody there by any means. There is an AI fire wall that is impossible to get... Ver mais
A empresa respondeu
Absolutely appalled at the service I got and I'm an irritated customer! I booked a home move and broadband reinstall last week. Your engineer was booked for last Wednesday 6 May to fix my broadband co... Ver mais
I had an engineer called Nelu (ID - 87637) come out this morning to my flat. I had an overall great experience as he was so friendly and sweet. Even my normally crazy high energy dog greeted him calml... Ver mais
A empresa respondeu
Is there a reason you are blocking websites that provide VPN? What gives you the right to block vpn when it is legal in the UK?
A empresa respondeu
Virgin Media helps homes across the UK stay connected and entertained with broadband, TV and home phone services. We know reliable connectivity matters every day, whether you are working from home, streaming, gaming or keeping in touch. We focus on making it easy to join, set up, manage your account and get support when you need it. We read the feedback you leave here on Trustpilot and use it to improve. When things do not go to plan, our aim is to put them right as quickly and clearly as we can.
Silbury Boulevard 63, MK9 3AG, Milton Keynes, England, Reino Unido
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
This is a completely garbage company. I cannot access my account. It's been blocked, I have no idea why. I cannot contact anybody there by any means. There is an AI fire wall that is impossible to get through, anytime, anyday, whrher by phone or other means. My Name is Mark Stableford and I have an account with you that is completely up to date, but you have blocked access to my account. It is dangerous to give out my name on a public site like this but what else can I do? why have you blocked access to my account???????????

Resposta da Virgin Media - Milton Keynes
Is there a reason you are blocking websites that provide VPN? What gives you the right to block vpn when it is legal in the UK?

Resposta da Virgin Media - Milton Keynes
I had an engineer called Nelu (ID - 87637) come out this morning to my flat. I had an overall great experience as he was so friendly and sweet. Even my normally crazy high energy dog greeted him calmly and laid with her chin on his lap wanting his strokes. He found and fixed my problem quickly, even with how awkward it was it being a small flat. I highly recommend Nelu. Brilliant customer service.

Resposta da Virgin Media - Milton Keynes
The technician Juliette was absolutely professional and very personable. She was brilliant in keeping things simple for me to understand. She is a credit to Virgin media. The connection was made in no time at all, hassle free. I have also contacted Virgin Media customer service about the initial bill. The person on the phone was extremely efficient and very helpful. So far I am delighted with the purchase of broadband, tv and land line.

Resposta da Virgin Media - Milton Keynes
The service I received has been great and your Engineers have been brilliant especially Tom who did the final installation!!

Resposta da Virgin Media - Milton Keynes
Absolutely appalled at the service I got and I'm an irritated customer! I booked a home move and broadband reinstall last week. Your engineer was booked for last Wednesday 6 May to fix my broadband connection at my Milton Keynes address. He never turned up and I wasn't notified this wasn't going to happen. All week, I've spent most of my time calling, trying to get my broadband package activated. Most of the persons including a complaints manager did not appraise of my situation . I'm a hybrid worker, with strict deadlines to meet, projects to deliver on schedule and I've failed to meet these deadlines because the company failed to rectify a very simple issue! I've lost 2 clients, received unfavorable performance feedback from bosses and noone who can help has apologised or tried to find a way forward for me. I'm now 9 days into a new week, at a new house without a service I pay for! I'm cancelling my contract if this issue isn't sorted on Monday!
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