VMS Vehicle Hire Opiniões 

180
•
TrustScore: 3 em 5

2,8

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

1/5 because 0 isn’t available Do not trust this company They allow anyone to hire even those without a license or experience … They loaned out a vehicle to a driver with no experience and drove... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Need a car for a test, didn't respond to my online request, called up to be told doesn't work like that we don't have any cars try enterprise ! Asked when there might be a car was told don't know sorr... Ver mais

Classificada 5 em 5 estrelas

These guys are great … very good value for money, professional, polite, great location in secure place where can leave own vehicle and take van back at whatever time of night and drop keys (gated i... Ver mais

Classificada 4 em 5 estrelas

Reported one of their employees for using a mobile phone, whilst driving. Weren't in the least bit interested. This, despite them boasting about all the safety cameras that are fitted to their vehic... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Agência de aluguer de carros

Escrito pela empresa

Car, Van, 4X4, HGV, Dual Control & Refrigerated Vehicle Hire from VMS. Vehicle Rental Specialists in Stevenage, Sunderland, Tamworth & Warrington. Modern & Safe Fleet at Competitive Rates. Great prices great service.


Informações de contacto

2,8

Aceitável

TrustScore: 3 em 5

180 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 14% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,8

Todas as opiniões

(180)

10 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

really easy service too yous very…

really easy service too yous very helpful and not expensive at all .staff are very helpful a was running late on returning the car and the staff stayed behind too wait for me after closing time which was very helpful respect too them .defiantly will be using this service again

28 de novembro de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

Van hire

Only local vehicle hire company to offer the kind of vehicle I required (needed a tow bar). Very good service, quick and simple process. I will definitely use VMS again.

18 de novembro de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

Really simple process

Really simple process. Made enquiries via email and the response was quick. Attended the branch the next day and vehicle hire was done within 10minutes, hassle free and we were on our way . All details were emailed. Highly recommend this company

1 de setembro de 2019
Opinião espontânea
Classificada 1 em 5 estrelas

I got vehicle from this company through…

I got vehicle from this company through insurance, as replacement for 10 days. First impression was good. But when collected, they "found" a scrathes on wheels and a large bonnet dent. I made pictures of all 4 wheels before, and bonnet as well. This car never been parked near curb during this time. Wheels can't be scratched at all. But VMS Vehicle Hire found it. Bonnet dents very hard visible on pictures which I made, as car was in red. But I have changed pictures in black/white and make them darker. Then I found, that dent was on the bonnet when car was delivered. But VMS Vehicle Hire found it only when collected. Don't use this company, they cheating and making money on it. Good luck!

12 de agosto de 2019
Opinião espontânea
Classificada 1 em 5 estrelas

Bookings cancelled with a days notice. Would not use again.

I had 5 bookings with them within the space of 2 weeks and they cancelled 4 of them. This happened the day before 2 of the vehicles were due to be delivered. They only reinstated one vehicle out of 5 for the week after and I wasted about 2 days finding new vehicles and obviously lost business because of their bad management of their fleet.

Very unlikely to use again as they were not apologetic and did not help with finding any replacement vehicles.

10 de julho de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent

Before you try other firms definitely call VMS excellent customer service, we used Tamworth depo, Sharon is a very excellent asset for the business.
From start to finish excellent service
Van we had was perfect for want we needed.
We booked last minute and Sharon helped us out.
tryed other hire companies and even the phone manner they wasn't any thing good about them
Will definitely be using them again and we will definitely 100% be recommending them to other people. Very good service 100% 5+stars

5 de julho de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent customer service

Our experience with vms Is one of the most best ever in hiring a vehicle, we needed a 6 seater car a couple of yrs bk, we tried most hire companies, but failing this with a hefty deposit with a credit card, which we didn't have never would, we thought our chances of having a hire vehicle for our holiday would be nil, but after go ogling vehicle hire with little deposit, VMS came up straight away, no deposit at all friendly staff from beginning of hire to the return, absolutely recommend vms to anyone looking for excellent value for money and excellent customer service

7 de maio de 2019
Opinião espontânea
Classificada 1 em 5 estrelas

Stevenage branch

Stevenage branch , hired a small for for £300 a week which went down to £160 after 6weeks, very hard to deal with took money on different dates than agreed had numerous problems with them.14 month later they’ve sent me a bill for £1069 saying I hadn’t paid then 8months after that saying I owed them £410 .a absolute joke of a company how hard can it be to hire a vehicle?

18 de abril de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service as Normal. Warrington VMS

Always seem to get me a vehicle out at short notice, car was well specced (executive 4x4) and clean upon delivery, branch were very flexible with extensions.
My only slightly wish would be the vehicle arrived on a full - full basis with fuel, would be so much easier to just replace used fuel.
I have used different companies for cooperate accounts and I think VMS actually try and go above and beyond to assist.
I recommend contacted Beth at Warrington VMS as she cannot do enough to help! :)

13 de abril de 2019
Opinião espontânea
Classificada 1 em 5 estrelas

Never ,never use this company total…

Never ,never use this company total lack of customer service from start to finish .first time of hiring it was a day late as they said contacted mebfor payment they had not they had wrong number which i questioned them on a week earlier when they said theyd contacted they didnt i contacted them
2nd time car arrived 3 hrs late csusing me to loose money for lessons booked said they would give next rental for free they still charged for delivery and
Then on a friday at 17.09 rang me to say the car i was supposed to be having foc was written off i asked to speak to manager lloyd totally unhelpfulid i said was going to loose a days lessons to which his response was we've given you 48hrs notice
Which really its not even working days
They still have my money a week later as only the manager can refund and he is on holiday do i believe them no .i believe nothing this company says

15 de março de 2019
Opinião espontânea
Classificada 4 em 5 estrelas

Satisfied with the service.

Good service at short notice with minimum of fuss.
3 comments... 1. Vehicle was dirty inside and out on delivery. 2. It was very low on fuel. First thing I had to do was fill it up and 3. Vehicle came off hire on Thursday but was sat on my drive awaiting collection until Monday.

14 de março de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

It's now my third time using VMS

It's now my third time using VMS, on all of these occasions -the process from start to finish has always been smooth , the staff 10/10, you get VfM

They are most definitely my go to vehicle hire company

21 de fevereiro de 2019
Opinião espontânea

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