Ok let’s get over bad experience with EE awful by the way 5days no WiFi got wrid. Step up Simon Vodafone shop in Ayr town centre. Welcome experience sat us down assured us everything would go smoothl... Ver mais
A empresa respondeu
182 High Street, KA7 1RQ Ayr, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Ok let’s get over bad experience with EE awful by the way 5days no WiFi got wrid. Step up Simon Vodafone shop in Ayr town centre. Welcome experience sat us down assured us everything would go smoothl... Ver mais
A empresa respondeu
Heather, the retail customer adviser who helped me, was kind, efficient, and very willing to make sure that everyone in the store, not just myself, was up to date on what they needed. All good traits... Ver mais
A empresa respondeu
Excellent support and service from the extremely knowledgable and lovely Yvette. The full team are highly experienced and put me at my ease which was really appreciated. What could have been a stress... Ver mais
A empresa respondeu
Heather was absolutely fantastic in the Ayr store infact all the staff cannot do enough for you
A empresa respondeu
Escrito pela empresa
182 High Street, KA7 1RQ, Ayr, Reino Unido
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Resposta da Vodafone UK - Ayr
Very good service. Kyra answered all our questions and was very pleasant, knowledgeable and helpful.

Resposta da Vodafone UK - Ayr

Resposta da Vodafone UK - Ayr
Amazing service from Chloe this afternoon sorted both myself and my friend out. Professional, helpful and a real asset to Vodafone

Resposta da Vodafone UK - Ayr
Great help & customer service, from Kyra, when buying and setting up my new phone. Couldn't do more to help, Many thanks!

Resposta da Vodafone UK - Ayr
Great experience in store today. Charlie was smashing with me today and everything was really smooth. Top notch!

Resposta da Vodafone UK - Ayr
Great customer service, Kyra answered all my questions, recommended new phone and explained everything I needed to know.

Resposta da Vodafone UK - Ayr
Vodafone replied to my Review and told me to "reach back out to the Broadband teams" to get the matter dealt with. I did and in fact they called us only to advise that (unlike the promise of two days ago that we'd be connected by the end of today Wednesday 8th April) this was incorrect information as BT Open Reach hadn't even scheduled installation of our new Broadband connection.
We were also advised to contact them via social media...we don't do social media!
We received a call late this afternoon which was like going back to "square one"
Despite complaining (YET AGAIN) that' we've been waiting over EIGHT WEEKS, no firm date was given for fibre optics to be installed - it's less than seven metres from our front door!!!!
The latest is that Vodafone will raise our case to some sort of priority state - we're promised that would be done some weeks ago... but still nothing.
We have now advise Vodafone that they have until Friday to provide us with a guaranteed date for installation or we're calling the whole thing off and going elsewhere or maybe just staying with our current provider. It would be less stressful.. my wife and I are about demented.
It never was like this in the good old days.

Resposta da Vodafone UK - Ayr
Excellent service again from Chloe when in the shop today

Resposta da Vodafone UK - Ayr
Our service agent, Kyra was very patient and explained everything thoroughly. She was also very pleasant and profesional.

Resposta da Vodafone UK - Ayr

Resposta da Vodafone UK - Ayr
Can’t thank Kyra enough for her help today with internet thank you

Resposta da Vodafone UK - Ayr
Kyra and Simon were more than helpful in selecting a new phone; listening to my needs and concerns and responding appropriately. I would recommend.

Resposta da Vodafone UK - Ayr

Resposta da Vodafone UK - Ayr
Great customer service
Good knowledge

Resposta da Vodafone UK - Ayr
Really helpful,friendly,found the best deal for me.

Resposta da Vodafone UK - Ayr
In our twenty years of experience with Ayr Vodafone today has been the best ever service with Chloe! Thank you very much!

Resposta da Vodafone UK - Ayr
Very helpful with things that I don't understand. Couldn't have done it without them. I highly recommend Vodafone and their staff!

Resposta da Vodafone UK - Ayr
I had a lovely experience in vodaphone changing my provider from o2. The staff were professional and friendly. They let me know what was happening at every step. They ensured I was comfortable throughout. Kirsty and Charlie were super supportive. I am excited to get my new phone

Resposta da Vodafone UK - Ayr
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