My review is about the Vodafone store in Basildon Essex I had a pleasant customer service experience with Phan. She is very friendly and professional, knowledgeable and fullfil my request. Highly r... Ver mais
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Localização
Alterar localização100 Town Square, SS14 1BX Basildon, GB
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Leia as opiniões dos outros
I came into the Basildon store to collect an iPhone for my daughters birthday. I can honestly say Phan who was assisting me was absolutely incredible. Friendly, super efficient, and went above and bey... Ver mais
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Phan was very helpful in more ways. Going out off her way to accommodate my needs,polite,very informative. Please to come back to vodafone . Phan helped with stress free transformation. After being wi... Ver mais
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Phan was a very informative and knowledgeable salesperson. It made my upgrade a very good experience. Thank you Phan.
A empresa respondeu
Informações sobre a empresa
- Operadora de redes móveis
- também em
- Empresa de telecomunicação
- Loja de telemóveis
- Operador de Internet
- Serviço de hospedagem web
Sobre Vodafone UK - Basildon
Escrito pela empresa
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Informações de contacto
100 Town Square, SS14 1BX, Basildon, Reino Unido
4,9
Excelente
191 opiniões
Sem histórico recente de solicitação de opiniões
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I had an iPhone 6 and the phone was…
I had an iPhone 6 and the phone was dying constantly I went into the store and got myself a refurbished phone at a cheap price. Scott Helped me pick out a new phone and had a smile throughout the interaction very helpful and listened well.
15 de novembro de 2024
Opinião espontânea
Resposta da Vodafone UK - Basildon
Hi Debra,
We appreciate your positive feedback for Scott. If you ever need further help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
My phones battery was not working…
My phones battery was not working correctly as it is old, I visited the Basildon store today and saw Scott who helped me pick a new phone for myself and helped me set it up. Amazing service, excellent young man, thank you.
17 de novembro de 2024
Opinião espontânea
Resposta da Vodafone UK - Basildon
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Served by a young lady Sam very…
Served by a young lady Sam very professional very helpful
5 de novembro de 2024
Opinião espontânea
Resposta da Vodafone UK - Basildon
Hi Am,
Thank you for taking the time to leave us a 5 star review! We're happy you had such a great experience with us.
Thanks,
The Vodafone Social Media Team
Poor service at Basildon retail store
My partner recently upgraded her phone and traded in her old phone as part of the deal.
She was told that she could drop her old phone in to any Vodafone store for her trade in to be processed.
She went in to basildon retail store today, only to be seen by a woman who was not interested at all.
The advisor said that they don't recieve trade ins in store, and turned her away which was a inconvenience.
This is very poor customer service from the advisor who showed very little interest in helping.
2 de novembro de 2024
Opinião espontânea
Resposta da Vodafone UK - Basildon
Hello, Dwayne,
We're sorry to hear about the negative experience which your partner received while visiting the store, as it's our aim to be as helpful as possible to our customers.
Dropping off in a store is a process which we have in place for Trade-Ins, so it's disappointing to hear that your partner was turned away. Your feedback is appreciated so that we can do better moving forward.
Thanks,
Vodafone Social Media Team
Everytime I come into Vodafone I get a…
Everytime I come into Vodafone I get a great service from start to finish and always feel satisfied when I leave
28 de outubro de 2024
Opinião espontânea
Resposta da Vodafone UK - Basildon
Hello, Tanya,
This is lovely to hear! Thanks for the review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Scott was exceptionally helpful
Scott was exceptionally helpful, ensuring I got the phone best suited to me and my needs. He explained all the technical stuff in terms I could understand. He's an asset to Vodafone!!
26 de outubro de 2024
Opinião espontânea
Advisor was so helpful and really…
Advisor was so helpful and really patient
21 de outubro de 2024
Opinião espontânea
Resposta da Vodafone UK - Basildon
Hi Steph. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Scott was great helped us sort out our…
Scott was great helped us sort out our wifi broadband, was very knowledgable. Great to talk to and knew what we needed. An complete asset to the Vodafone brand
4 de outubro de 2024
Opinião espontânea
Resposta da Vodafone UK - Basildon
Thank you for your support and feedback.
Thanks again,
Vodafone Social Media Team
Good service
30 de setembro de 2024
Opinião espontânea
Resposta da Vodafone UK - Basildon
Hi Johnny,
Thank you for reviewing and sharing your feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Del really helped me out with the best…
Del really helped me out with the best deal! Awesome guy with a great attitude! Thank you!
25 de setembro de 2024
Opinião espontânea
Resposta da Vodafone UK - Basildon
Hi there,
This is lovely feedback for Del. Thanks for your kind words and taking your time to share the experience.
We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Had great service today from Del at the…
Had great service today from Del at the Basildon store. He was full of knowledge and I left happy with a new phone and contract at a great price
26 de setembro de 2024
Opinião espontânea
Resposta da Vodafone UK - Basildon
Hi there,
This is a great review for Del. We’re glad to hear you found the best option for you when visiting the store.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks,
Vodafone Social Media team
Guy was extremely helpful and asked the…
Guy was extremely helpful and asked the right question, would definitely recommend to friends and family
27 de agosto de 2024
Opinião espontânea
Resposta da Vodafone UK - Basildon
Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Very good service and very helpful in…
Very good service and very helpful in my purchase
31 de agosto de 2024
Opinião espontânea
Resposta da Vodafone UK - Basildon
Thank you for your support and review. It's always lovely to read such nice feedback.
Thanks again,
Vodafone Social Media Team
Resposta da Vodafone UK - Basildon
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Came to get a new phone
Came to get a new phone. Store helped me choose a new phone, went through my options and Steven even helped transfer all my data over to my new phone
18 de agosto de 2024
Opinião espontânea
Resposta da Vodafone UK - Basildon
Thank you for your review Kevin. It's good to see Steven was able to help to with your upgrade! I hope you're loving your new phone 😊 Thanks again, The Vodafone Social Media Team
Scott was extremely helpful and…
Scott was extremely helpful and thorough. I was under pressure for time and he did not delay me at all
15 de agosto de 2024
Opinião espontânea
Resposta da Vodafone UK - Basildon
Hi Paul,
It's great to hear about the positive experience which you've had with Scott. Thanks for taking the time to write in a review about the service you received.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Resposta da Vodafone UK - Basildon
Hi Linda,
Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us and with Del's great service.
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
Great friendly Sevice
Great friendly Sevice. Steve was great, helped choose a new device. Went through options and even helped set up device when I collected it.
23 de julho de 2024
Opinião espontânea
Resposta da Vodafone UK - Basildon
Hi Alan,
Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us and you are happy with the new device.
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
Was served by sam lovely lady helped me…
Was served by sam lovely lady helped me get a new phone.
11 de julho de 2024
Opinião espontânea
Resposta da Vodafone UK - Basildon
Hi Jeanette,
Thanks for this amazing feedback!
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Was served by a lovely young lady…
Was served by a lovely young lady called Samantha absolutely wonderful very professional, definitely come again.
3 de julho de 2024
Opinião espontânea
Resposta da Vodafone UK - Basildon
Hi Anne,
Thank you for taking the time to review and sharing this feedback for Samantha.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
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