Popped into the Basingstoke store and Lauren was hugely helpful in changing and reducing my broadband package. She was also able to recommend a new handset to replace my ancient one. A very positive e... Ver mais
A empresa respondeu
Localização
Alterar localização1 Commercial Road, RG21 7LJ Bournemouth, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I just reviewed on Google but I thought I would review here too. I had been having issues with my phone and SD card and couldn't seem to get them to work but a worker named Luke had a look at my devic... Ver mais
A empresa respondeu
Fantastic customer service. I was inquiring about the 5g internet. I was walked through how it works and what needed to be done regarding installation. What speed I should expect. Dara was brillia... Ver mais
A empresa respondeu
Visited Vodafone Basingstoke this afternoon to upgrade my partners mobile contract. We were greeted by Dara, pleasant introduction, meet and great. Quickly sitting down our queries were answered and... Ver mais
A empresa respondeu
Informações sobre a empresa
- Operadora de redes móveis
- Loja de telemóveis
- Operador de Internet
- Serviço de hospedagem web
- Empresa de telecomunicação
Sobre Vodafone UK - Basingstoke
Escrito pela empresa
Informações de contacto
1 Commercial Road, RG21 7LJ, Bournemouth, Reino Unido
5,0
Excelente
283 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Lauren was super helpful and friendly
Lauren was super helpful and friendly, got my collection sorted and she sent me a £5 accessory voucher as a thank you
1 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - Basingstoke
Hey Jonathan,
Thanks for the lovely review and fantastic support for Lauren.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Incredibly user friendly experience
Incredibly user friendly experience, Luke at the Basingstoke branch was amazing. Very clear and transparent.
30 de setembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Basingstoke
Hey George,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Resposta da Vodafone UK - Basingstoke
Hey Sammy,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Luke.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
It was a pleasure to deal with Lauren…
It was a pleasure to deal with Lauren and I was really satisfied with the service I got for my home broadband upgrade. Lauren was friendly and personable.
18 de setembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Basingstoke
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Happy with the service from Jacob
Happy with the service from Jacob, very honest!
17 de setembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Basingstoke
Hi Mick. Thank you for your review for Jacob. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great personal service the lady that…
Great personal service. Lauren the lady that served me was really helpful and so friendly nothing was too much trouble for her
12 de setembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Basingstoke
Hi Malcolm. Thank you for your review for Lauren. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ashley was incredible helpful and had…
Ashley was incredible helpful and had brilliant customer service. It’s so refreshing to deal with someone who is beaming with enthusiasm and happy in their job.
7 de setembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Basingstoke
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us. We are glad you received incredible and helpful customer service.
Thanks,
Vodafone Social Media Team
Sales representative was polite
Sales representative was polite, professional and sorted me a deal that I couldn’t say no to!
7 de setembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Basingstoke
We're happy to hear that our sales representative was helpful and professional. We appreciate you sharing your amazing experience.
Thanks,
Vodafone Social Media Team
Ashley was very helpful with me and my…
Ashley was very helpful with me and my families phones when we were upgrading them. We definitely had a lot of questions but she was very patient and explained everything very thoroughly. Had a great experience with her!
4 de setembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Basingstoke
We're happy to hear that you had a great experience and appreciate the kind words regarding the assistance you received during your phone upgrades.
Thanks,
Vodafone Social Media Team
Resposta da Vodafone UK - Basingstoke
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Today I went to vodafone for a new…
Today I went to vodafone for a new contact and they are very helpful and very friendly and peter he is very friendly so they can help you .
1 de setembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Basingstoke
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Review 27/08/25
I was served by Tom, what a thoroughly nice professional person. Patient, polite, friendly.
My daughter wanted certain things which are beyond my knowledge. Tom guided us to a happy conclusion.
Thank you Tom. What a gent.
27 de agosto de 2025
Opinião espontânea
Resposta da Vodafone UK - Basingstoke
Hey Simon,
Thanks for the lovely review and fantastic support for Tom.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Peter was very efficient
Peter was very efficient, helpful and explained things well.
19 de agosto de 2025
Opinião espontânea
Resposta da Vodafone UK - Basingstoke
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Perfect Customer Service
I was worried about maybe having to buy a new phone and how much that would cost but James was WONDERFUL. Professional and reassuring and he didn't make me feel stupid asking questions. I left the shop VERY happy without having to spend money but assured my trusty phone would go on working for me.
Perfect Customer Service.
16 de agosto de 2025
Opinião espontânea
Resposta da Vodafone UK - Basingstoke
We're happy to hear that you had such a positive experience and appreciate you sharing your lovely feedback with us.
Thanks,
Vodafone Social Media Team
Luke was very knowledgeable and helpful…
Luke was very knowledgeable and helpful and happy to talk through lots of different options
16 de agosto de 2025
Opinião espontânea
Resposta da Vodafone UK - Basingstoke
We're happy to hear that you found our team member knowledgeable and helpful while exploring the options available. Thank you for your positive feedback!
Thanks,
Vodafone Social Media Team
Luke Sorted the problem within minutes…
Luke Sorted the problem within minutes a problem I have had for a month and customers services could not help at all
12 de agosto de 2025
Opinião espontânea
Resposta da Vodafone UK - Basingstoke
Hey Samantha,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
James was fab
James was fab, straightforward, informative and clear... 100% would recommend
10 de agosto de 2025
Opinião espontânea
Resposta da Vodafone UK - Basingstoke
Hey Sally,
Thanks for the lovely review and fantastic support for James.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Peter was very helpful.
Peter was very helpful. He quickly grasped my preferences and found a suitable product from your extensive range. He explained its features very clearly, applied no pressure and had an easy , friendly manner
7 de agosto de 2025
Opinião espontânea
Resposta da Vodafone UK - Basingstoke
Hey Simon,
Thanks for the lovely review and fantastic support for Peter.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Jacob did an excellent job
Jacob did an excellent job, friendly service!
6 de agosto de 2025
Opinião espontânea
Resposta da Vodafone UK - Basingstoke
Hey Taryn,
Thanks for the lovely review and fantastic support for Jacob.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Resposta da Vodafone UK - Basingstoke
Hey David,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.