I visited Cardiff Vodafone store this morning. I had booked a Fix and Go repair for my mobile which had charging issues. DAVID, your Tech Guy, said it only required the charging port cleaning which h... Ver mais
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Localização
Alterar localização50 St David's Shopping Centre, CF10 2ER Cardiff, GB
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Leia as opiniões dos outros
I went into the Vodafone store in St Davids Centre in Cardiff last week.I was besides myself as unbeknown to me i had downloaded an app which resulted in my mobile going absolutely mental & having 37... Ver mais
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I visited the Cardiff store to query a broadband and a sim only deal. I was served by an advisor named Huw who made the experience effortless and went the extra mile to ensure I fully understood the p... Ver mais
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Marcus in Cardiff city centre store absolutely fantastic! He went above and beyond for me today and sorted all my issues out straight away. He’s an asset to your buisness. We need more Marcus in the w... Ver mais
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Informações sobre a empresa
- Operadora de redes móveis
- também em
- Empresa de telecomunicação
- Loja de telemóveis
- Operador de Internet
- Serviço de hospedagem web
Sobre Vodafone UK - Cardiff
Escrito pela empresa
Informações de contacto
50 St David's Shopping Centre, CF10 2ER, Cardiff, Reino Unido
4,9
Excelente
224 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Shaun gave me excellent service and…
Shaun gave me excellent service and helped me get a better deal with my package
1 de dezembro de 2024
Opinião espontânea
Resposta da Vodafone UK - Cardiff
Hi Adam. Thank you for your review for Shaun. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service
Caitlin was very helpful and professional when she helped me with my sim only contract recently. I would recommend Vodafone to my friends.
30 de novembro de 2024
Opinião espontânea
Resposta da Vodafone UK - Cardiff
Hi Nick. Thank you for your review for Caitlin. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Had Shaun help us today.
Had Shaun help us today.
He was so lovely and chatty we discussed budget and he picked out the best deal for me. Very helpful and friendly
30 de novembro de 2024
Opinião espontânea
Resposta da Vodafone UK - Cardiff
Hi Sharon. Thank you for your review for Shaun. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service
Great service & Karta was super helpful with upgrading my phone @Cardiff St David’s branch
24 de novembro de 2024
Opinião espontânea
Resposta da Vodafone UK - Cardiff
It's fab to see Karta made such a good impression on you, and made upgrading so simple. I hope you're loving your new phone!
Thanks again, The Vodafone Social Media Team
Ashley provided Friendly and efficient…
Ashley provided Friendly and efficient service. Explained the products and options well and the set up was easy
6 de novembro de 2024
Opinião espontânea
Resposta da Vodafone UK - Cardiff
Hi John,
Thank you for taking the time to leave us a 5 star review and the feedback about the team and experience you had with us.
Thanks,
The Vodafone Social Media Team
brilliant customer service…
Absolutely brilliant customer service from Kyle. Very knowledgeable and actually managed to save me money whilst upgrading my phone without being pushy. Was very knowledgeable on all Vodafone offers and was very happy to advise us on future purchases.
12 de novembro de 2024
Opinião espontânea
Resposta da Vodafone UK - Cardiff
Hi Stacey,
This is lovely feedback for Kyle. Thanks for your kind words and taking your time to share the experience. We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Dave and Huw did a really good job of…
Dave and Huw did a really good job of sorting out my new phone - Dave followed all my requests and looked out for the best deals for me and I'm really glad to have gone in-store and sort it out so I could discuss my options with knowledgeable staff! 10/10 would go again!
11 de novembro de 2024
Opinião espontânea
Resposta da Vodafone UK - Cardiff
Hello, Jake,
It's great to hear about the positive experience which you received in store from Dave and Huw, and we appreciate you taking the time to leave a review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great experience and customer service
Great experience and customer service. Was served by Kyle in the Cardiff branch and felt it couldn’t have been any better.
11 de novembro de 2024
Opinião espontânea
Resposta da Vodafone UK - Cardiff
Hello, Wayne,
Thanks for letting us know what an amazing job Kyle did at getting everything sorted for you!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great experience
Dave was very helpful, going through all the available options as I switched my contract. Made it a very quick and easy process.
3 de novembro de 2024
Opinião espontânea
Resposta da Vodafone UK - Cardiff
Hey Si,
Thanks for letting us know what an amazing job Dave did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Thanks to Jamie for your honest…
Thanks to Jamie for your honest guidance and good humour! Grateful to receive genuine advice from knowledgeable staff without trying to be upsold anything. A very positive experience and loving my new phone!
2 de novembro de 2024
Opinião espontânea
Resposta da Vodafone UK - Cardiff
Hey Rachel,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Huw was a fantastic help today
Huw was a fantastic help today. Took the time to understand what I needed help with, offered me a great deal and service, and really friendly and informative throughout. Really glad I came in store today - great experience and seamless.
1 de novembro de 2024
Opinião espontânea
Resposta da Vodafone UK - Cardiff
Hi Chris. It great to see Huw took the time to gain a full understanding of your needs, and was able to find you the best deal.
Thanks, The Vodafone Social Media Team
Amazing
Amazing. Explained in detail products I asked about. Well done Vodafone. Fabulous customer service. Ellie really looked after me. Thank you Ellie
31 de outubro de 2024
Opinião espontânea
Resposta da Vodafone UK - Cardiff
Hi Jayne, Thanks for your awesome feedback for Ellie. It's good to hear we made such a great impression on you.
All the best, The Vodaone Social Media Team
One of your staff members Sharan was…
One of your staff members Sharan was very polite and extremely helpful. My problem was solved within minutes, thank you. I would recommend to other
27 de outubro de 2024
Opinião espontânea
Resposta da Vodafone UK - Cardiff
Hi Josh,
Thank you for taking the time to leave us a 5 star review and thank you for the great feedback about Sharan and letting us know how helpful they have been.
Thanks,
The Vodafone Social Media Team
My experience with Vodafone was brilliant …
My experience with Vodafone was brilliant. I am highly satisfied with level of service I received. I found the young sales man Karta Singh very helpful and helped me choose the right contract. He took his time and talked me through anything I didn’t quite understand. So thank you!
19 de outubro de 2024
Opinião espontânea
Resposta da Vodafone UK - Cardiff
I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Dave was absolutely brilliant
Dave was absolutely brilliant and was really supportive and took the time to go through everything to arrange my 2 new devices. Looking forward to collecting once they arrive. Thank you Dave.
20 de outubro de 2024
Opinião espontânea
Resposta da Vodafone UK - Cardiff
Hi James,
Thank you for your review and great feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Friendly and helpful service from Shaun
Friendly and helpful service from Shaun
17 de outubro de 2024
Opinião espontânea
Resposta da Vodafone UK - Cardiff
Hello, Rhys,
Thanks for your review. It's always lovely to read great feedback, and we're glad you had a positive experience with Shaun.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great customer experience
Went into the Vodafone shop to purchase 2 new mobile phones. We were served by Tash who was extremely helpful, knowledgeable and especially so when providing information to my technophobe partner!
She also changed and updated my broadband to a newer faster optical version.
Overall she did a fab job, she's a credit to the company. We both thought that she provided all the answers we needed and left there feeling very happy with the Vodafone customer experience.
19 de outubro de 2024
Opinião espontânea
Resposta da Vodafone UK - Cardiff
Hi Steve, It's really great to see how impressed you are with Tash! It sounds like she went above and beyond to get everything sorted for you 😊
Thanks for your awesome feedback, The Vodafone Social Media Team
Jamie and Caitlin were amazing
Jamie and Caitlin were amazing. I spent the best part of 2 hours with them upgrading my phone and searching for the best plan that suited my needs. I’m old 😉and they were so knowledgeable (young) but had the patients to explain and give me confidence that I made the right choice .
18 de outubro de 2024
Opinião espontânea
Resposta da Vodafone UK - Cardiff
Hi,
Thank you for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us and congrats on your new phone and plan.
Thanks,
The Vodafone Social Media Team
Amazing service!
Earlier today my 80 year old mother and I were helped by an amazing young lady (Cait) in the St David’s Cardiff store who couldn’t have done anymore to help guide and support my mother. She was an absolute credit to the company, and after historically joining the SMT of your company on Wavelength Connect leadership programme several years ago I respect how important it is to have amazing staff on the frontline and wonderful customer service.
18 de outubro de 2024
Opinião espontânea
Resposta da Vodafone UK - Cardiff
Hi Nikola,
This is lovely feedback for Cait. Thanks for your kind words and taking your time to share the experience.
We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Fun experience
Nice to see some decent s24 Ultra offers this side of black Friday and new year.
Kyle was very informative. Clearly explained the important info. Wrote down notes on plan details for me to keep. No pressure. Just a relaxed conversation!
14 de outubro de 2024
Opinião espontânea
Resposta da Vodafone UK - Cardiff
Hi James,
This is amazing feedback for Kyle. We appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
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