I came in and was helped by Macaulay within only a few minutes. He was welcoming, informative, and friendly from start to finish. He helped me find exactly what I needed, which was helpful as a 20 yea... Ver mais
A empresa respondeu
Localização
Alterar localização33 Silver Street, DH1 3RD Durham, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Cracking service. Kind staff especially the brown haired lady, extremely helpful and supportive with my needs
A empresa respondeu
Visited the store to check on my current phone contract.Received an amazing service from Sally and MacCauley, who reviewed my twin sister and my existing contracts.We both left with new revised contra... Ver mais
A empresa respondeu
Helpful and Patient Staff I just spent an hour and a half with Ryan in the Durham branch of Vodafone and 3. He managed to sort out my accounts with 3 and looked carefully into the right contracts for... Ver mais
A empresa respondeu
Informações sobre a empresa
- Operadora de redes móveis
- também em
- Empresa de telecomunicação
- Loja de telemóveis
- Operador de Internet
- Serviço de hospedagem web
Sobre Vodafone UK - Durham
Escrito pela empresa
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Informações de contacto
33 Silver Street, DH1 3RD, Durham, Reino Unido
4,7
Excelente
156 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Experience made easy due to Katie's knowledge
Came in unsure on what phone/contract I wanted and what suited my needs, I was helped by a lovely lady called Katie, nothing was too much trouble for her and she made time to sit down with me and go through different options explaining everything for me, she was so patient. I can't wait to receive my new phone! Thanks again
15 de janeiro de 2025
Opinião espontânea
Resposta da Vodafone UK - Durham
Hi Ren. Thank you for your review for Katie. It's always lovely to read such brilliant feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The service and how helpful it was
The service and how helpful it was
21 de dezembro de 2024
Opinião espontânea
Resposta da Vodafone UK - Durham
Hi, It's great ot see our team were so helpful today. Thanks for your feedback.
All the best, The Vodafone Social Media Team
Resposta da Vodafone UK - Durham
Hi Maureen. Thank you for your review for Taz. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service
Excellent service! Quick and easy, very pleasant staff.
5 de dezembro de 2024
Opinião espontânea
Resposta da Vodafone UK - Durham
Thanks for the five start review, Lorelai! If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Excellent service from Keith
Excellent service from Keith. Very patient and helpful. Would recommend to anyone
29 de novembro de 2024
Opinião espontânea
Resposta da Vodafone UK - Durham
Hey John,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Taz was outstanding and everyone at…
Taz was outstanding and everyone at Vodafone would do well to be like him. He saved me money and helped me a lot, he’s polite, helpful and “ can do”
11 de novembro de 2024
Opinião espontânea
Resposta da Vodafone UK - Durham
Hello, Chris,
Thanks for your review. It's always lovely to read great feedback, and we're glad you had a positive experience with Taz.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Fantastic service from Daniel and the team today
Fantastic service from Daniel and his colleagues today when we visited visited the Durham shop he was extremely knowledgeable and helpful sorted out our requests and also did a little health check on mine and my husband’s Phone we will be going back when upgrades are due very soon 👍 professional friendly and courteous thank you Daniel 👍
5 de novembro de 2024
Opinião espontânea
Resposta da Vodafone UK - Durham
Hi Deb,
Thanks for taking the time to write such a great review! We're delighted to see Dan was able to resolve your query, and that you'll be visiting again 😄 If you ever need help again, please drop us a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great service by Katie
Great service by Katie
Helped with my data issue very efficient service and she was very polite.
30 de outubro de 2024
Opinião espontânea
Resposta da Vodafone UK - Durham
Hi Kimberly,
What super feedback for Katie! Thanks for taking the time to let us know. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Taz was very professional and help had…
Taz was very professional and help had a honey query all sorts upgraded and left with a new tablet all for a cheaper price well done Taz.
22 de outubro de 2024
Opinião espontânea
Resposta da Vodafone UK - Durham
Hi Jane,
Thank you for taking the time to review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Keith was wonderful!
Keith was wonderful!! He spent a lot of time to fix a problem that Vodafone did not create, and I am super appreciative
He and his co-workers were lovely!
8 de outubro de 2024
Opinião espontânea
Resposta da Vodafone UK - Durham
Hey, This is great to see. I'm glad Keith and team were able to get everything sorted for you.
Thanks, The Vodafone Social Media team
Katie is very friendly and kind and the…
Katie is very friendly and kind and the rest of the staff whenever I have come in
6 de setembro de 2024
Opinião espontânea
Resposta da Vodafone UK - Durham
Hi Patrick,
It's great to see your kind words for Katie, we really appreciate your feedback. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great customer service
Great customer service when I was going to upgrade my phone. Very friendly atmosphere
5 de setembro de 2024
Opinião espontânea
Resposta da Vodafone UK - Durham
Hi Jack,
Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us.
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
Humans like Taz make all the difference at Vodafone
I’ve been a Vodafone customer for many years, partly because of Taz in the Durham office. Taz have overseen all my contract changes since I moved to Durham in 2019 and he is incredibly knowledgeable and helpful. He has more patience than I do with chat bots and saves a busy professional lots of time by being an expert in his field. It makes such a difference to be able to talk someone like Taz and, based on my experience with automated services, I feel confident I would have left Vodafone long ago.
4 de setembro de 2024
Opinião espontânea
Resposta da Vodafone UK - Durham
Hi Ita.
Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us and Taz is always providing a great service when you visit the store.
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
Great customer service is alive and well well
Just walked in, was made to feel very welcome. Keith was very knowledgeable and extremely helpful. He listened to what I wanted and worked with that.
22 de agosto de 2024
Opinião espontânea
Resposta da Vodafone UK - Durham
Hello Brenda,
Thanks for letting us know what an amazing job Keith did at getting everything sorted for you!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Dan is a credit to vodaphone, he really is.
I've given 5 stars because Dan in the Durham branch went above and beyond today. Despite technical difficulties, he remained calm and curtious throughout, I think he deserves a bonus, you have a first class employee who is worth his weight in gold. Reason for visit - replacement phone as mine was stolen. Thank you so much Dan
17 de agosto de 2024
Opinião espontânea
Resposta da Vodafone UK - Durham
Hey Michelle,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Came in today to buy a new phone
Came in today to buy a new phone/contract and to cancel an existing contract. I was served by Taz, and although I had no idea what phone I wanted he made the whole process simple and easy, was able to keep to my budget and left with a phone that day.
He also called through to their cancellation team for me for a separate contract. I did not mention this but going on calls is something I find incredibly hard to do due to mental health but felt very calm with his help.
He layed all information out clearly about payments/charges etc... very professional and a joy to talk to.
13 de agosto de 2024
Opinião espontânea
Resposta da Vodafone UK - Durham
Hi Tamara. Thank you for your review for Taz. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Resposta da Vodafone UK - Durham
Hi Jack,
Thank you for the 5 star feedback!
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
I great experience.
I was very happy with the service and advice given. It was a totally good experience.
15 de julho de 2024
Opinião espontânea
Resposta da Vodafone UK - Durham
Hi Keith,
Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us.
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
Katie had great customer service
Katie had great customer service. Very polite and helpful, explained everything in detail and made it all clear.
6 de julho de 2024
Opinião espontânea
Resposta da Vodafone UK - Durham
Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thank you,
Vodafone Social Media Team
Fantastic really helpful
Fantastic really helpful, when going through price plans
1 de julho de 2024
Opinião espontânea
Resposta da Vodafone UK - Durham
Hi Chloe. Thank you for your review. It's always lovely to read great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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