Marc was incredibly helpful when I went in to ask for advice about travel costs in Europe. He explained everything clearly, made sure I understood the different options available, and helped me avoi... Ver mais
A empresa respondeu
Localização
Alterar localização16 Mercer Street,Port Arcades, CH65 0AP Ellesmere Port, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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Leia as opiniões dos outros
We went into Vodafone in Ellesmere Port this morning knowing very little about phones but the advisor (Ed) could not have been more informative and kinder helping us to choose our new phone and show... Ver mais
A empresa respondeu
Ed has been fantastic today.His knowledge of android phone was exceptional as I did not know passwords etc and he managed to get a great new phone with all my apps on. He then looked for best options... Ver mais
A empresa respondeu
Ed had a fountain of knowledge and was thorough with explanations in terms of airtime and the plan. Set expectations and covered all options. Friendly and approchable from the off set.
A empresa respondeu
Informações sobre a empresa
- Operadora de redes móveis
- também em
- Empresa de telecomunicação
- Loja de telemóveis
- Operador de Internet
- Serviço de hospedagem web
Sobre Vodafone UK - Ellesmere Port
Escrito pela empresa
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Informações de contacto
16 Mercer Street,Port Arcades, CH65 0AP, Ellesmere Port, Reino Unido
5,0
Excelente
454 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Ed Great service.
31 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - Ellesmere Port
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Lauren sorted me out a new pixel phone…
Lauren sorted me out a new pixel phone when I broke mine yesterday. It was my business phone and she helped me retrieve all of my important apps and documents so I could pick up my work straight away. Really appreciate it
30 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - Ellesmere Port
Hi. We're happy to hear that we could assist you with your new phone and retrieving your important information. We appreciate you taking the time to share your experience! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Been in to see Lauren again to help me…
Been in to see Lauren again to help me transfer my WhatsApp and messages to new phone. She helped me out quickly and gave me other tips to help me use some of the new features. Thanks once again
30 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - Ellesmere Port
Hi. We're happy to hear that we could quickly assist you with transferring your WhatsApp data and messages to your new phone. We appreciate your positive feedback and that you found the additional tips helpful! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ed was assisting me in phone purchase…
Ed was assisting me in phone purchase and was extremely helpful and knowledgeable. I got a brilliant deal and am very happy with the choice. Thank you
30 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - Ellesmere Port
Hi. We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ed very helpful and I can really…
Ed very helpful and I can really understand what he has said it he said if I need any help at all not to hesitate to come in and see him.
26 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - Ellesmere Port
Hi. We're happy to hear that the information was helpful and easy to understand. We appreciate you taking the time to share your positive experience and that you felt supported. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ed has helped me lots of times,copied…
Ed has helped me lots of times,copied all my stuff.10/10.
26 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - Ellesmere Port
Hi. We're happy to hear that you had a great experience and that our assistance was helpful to you. Thank you for sharing your positive feedback! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ed was fantastic
Ed was fantastic, very friendly and was happy to help with everything. Would come back to see Ed again when needing a new upgrade. Thank you, Paul
17 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - Ellesmere Port
Hi Paul. Thank you for your review. It's always lovely to read such fab feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Good service by Marc showed us how to…
Good service by Marc showed us how to keep my old number
16 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - Ellesmere Port
Hi Richard. Thank you for your review for Marc. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ed helped me out,he has in the…
Ed helped me out,he has in the past,transferred all my data,and explained how to claim the free stuff from Samsung.Really straightforward and helpful.
15 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - Ellesmere Port
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Marc was very knowledgeable about all…
Marc was very knowledgeable about all the device plans and hardware. Made it all simple to understand. Great service!
6 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - Ellesmere Port
Hey Ricky,
Thanks for the lovely review and fantastic support for Marc.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ed very helpful friendly
Ed very helpful friendly, could have not asked for better service.
4 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - Ellesmere Port
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Ed was very useful & helpful in…
Ed was very useful & helpful in renewing 2x fones and contracts
3 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - Ellesmere Port
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
We went into Vodafone in Ellesmere Port…
We went into Vodafone in Ellesmere Port this morning knowing very little about phones but the advisor (Ed) could not have been more informative and kinder helping us to choose our new phone and showing us exactly how to set up the new one.
He made the entire experience simple and a pleasure.
3 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - Ellesmere Port
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Lovely girl Lauren was super helpful
27 de setembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Ellesmere Port
Hey Gary,
Thanks for the lovely review and fantastic support for Lauren.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Thank you to Lauren for all her help
Thank you to Lauren for all her help. Great service.
27 de setembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Ellesmere Port
Hi Denise,
Thank you so much for your wonderful review and the amazing support you’ve shown for Lauren—it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Such a lovely young man who helped me…
Such a lovely young man who helped me sort my google account. Thank you so much
22 de setembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Ellesmere Port
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
How customer care should be.
I recently called into a store during a day trip some 30+ miles away from my local usual store for information about an upgrade , during this time I felt pressured and railroaded into upgrading to a handset I didnt want and knew very little about , just over a week later I called into my local store in Ellesmere Port and seen Kylie , who has taken care of all my upgrades in the past , tearfully I explained my dilemma , she was not only helpful , explained everything calmly and clearly but also showed empathy towards me. I with her help settled on a handset & plan that suited me and my needs , I was not pressured into any of it , understood all of it and left the store very happy in the knowledge that when I returned a day or so later my handset would be fully set up to use (another reason why I have always gone to her). This lady is always at the top of her game and sets her bar high giving the customer the best possible up to date advice , her knowledge is excellent around payment plans and handsets too. Kylie is an asset to Vodafone in my opinion and one of the main reasons I have continued to be a loyal customer for over 2 decades. With Kylie you get proper face to face customer care , understanding and compassion. Please Vodafone dont ever let her leave...
15 de setembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Ellesmere Port
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Ed was truly helpfull
Ed was truly helpfull. Honest, professional and gave me a realistic overview of my options , costs and hand sets. Even saved me £8 on my broadband. Very polite and consistently helpful. Thanks Ed
17 de setembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Ellesmere Port
Hi Eric. Thank you for your review for Ed. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ed has helped us and few times,no…
Ed has helped us and few times,no qualms,decent trading,never any pressure or hard sell.
16 de setembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Ellesmere Port
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
What good service from Ed!!!!!!
What good service from Ed!!!!!!
16 de setembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Ellesmere Port
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
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