Went in to enquire about an upgrade to my current phone. All questions I had were answered professionally and efficiently, thank you to Alfie who thoroughly guided me through the process!
A empresa respondeu
Localização
Alterar localização66 High Street, GU1 3ES Guildford, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I’d like to give a huge shout-out to Sam at Vodafone Guildford! He gave me an excellent deal on my new phone contract and internet package, and his customer service was outstanding from start to fini... Ver mais
A empresa respondeu
Taskin was very helpful and he showed me the effective method for my phone upgrade. His knowledge and patience made a potentially stressful situation much easier to navigate.
A empresa respondeu
Visited Vodafone in Guildford today with my wife to change her very old handset and long held contract with EE. We’d previously spent 45 minutes in the EE shop and left frustrated and confused by the... Ver mais
A empresa respondeu
Informações sobre a empresa
- Operadora de redes móveis
- Loja de telemóveis
- Operador de Internet
- Serviço de hospedagem web
- Empresa de telecomunicação
Sobre Vodafone UK - Guildford
Escrito pela empresa
Informações de contacto
66 High Street, GU1 3ES, Guildford, Reino Unido
4,9
Excelente
200 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Vodafone UK - Guildford
Hey David,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Storm was extremely helpful and made…
Storm was extremely helpful and made the process of getting a new iPhone very easy!
Would highly recommend.
4 de agosto de 2026
Opinião espontânea
Resposta da Vodafone UK - Guildford
Hey William,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Thank you for your help craig
1 de agosto de 2026
Opinião espontânea
Resposta da Vodafone UK - Guildford
Hey Martha,
Thanks for the lovely review and fantastic support for Craig.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Went in to enquire about an upgrade to…
Went in to enquire about an upgrade to my current phone. All questions I had were answered professionally and efficiently, thank you to Alfie who thoroughly guided me through the process!
31 de julho de 2026
Opinião espontânea
Resposta da Vodafone UK - Guildford
Hey Lucas,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Resposta da Vodafone UK - Guildford
Hey Leonie,
Thanks for the lovely review and fantastic support for Storm.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Mo was very helpful in helping…
Mo was very helpful in helping switching broadband
11 de julho de 2026
Opinião espontânea
Resposta da Vodafone UK - Guildford
Hey Karen,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Nishant helped me with my upgrade
9 de julho de 2026
Opinião espontânea
Resposta da Vodafone UK - Guildford
Hey Charlene,
Thanks for the lovely review and fantastic support for Nishant.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Resposta da Vodafone UK - Guildford
Hey Stephen,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I’d like to give a huge shout-out to…
I’d like to give a huge shout-out to Sam at Vodafone Guildford! He gave me an excellent deal on my new phone contract and internet package, and his customer service was outstanding from start to finish. Sam was polite, pleasant, extremely friendly, and took the time to make sure I got the best options for my needs. It’s rare to come across someone so genuinely helpful and professional. Thank you, Sam, for making the whole experience so easy.
20 de junho de 2026
Opinião espontânea
Resposta da Vodafone UK - Guildford
Hey Laura,
Thanks for the lovely review and fantastic support for Sam. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Resposta da Vodafone UK - Guildford
Hey Sean,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I wanted top leave a review for Ben at…
I wanted top leave a review for Ben at the Guildford store who assisted yesterday with my purchase of a new handset and contract. He explained everything thoroughly and answered my questions efficiently, in a polite and courteous manner with humour!
Thank you Ben for the great customer service and making it an enjoyable shopping experience.
17 de junho de 2026
Opinião espontânea
Resposta da Vodafone UK - Guildford
Hey Rainy,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Sam was incredibly helpful
Sam was incredibly helpful, they explained everything thoroughly and made sure I got the best deal. Super friendly thank you so much!
13 de junho de 2026
Opinião espontânea
Resposta da Vodafone UK - Guildford
Hey Sophie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Massive help
Came in quite panicked about an issue with my SIM and a young man (in his 20s, light brown hair, moustache and beard), did such an amazing job, really calm, helpful, and sorted my issue out quickly. Very grateful. Thank you so much!!
6 de junho de 2026
Opinião espontânea
Resposta da Vodafone UK - Guildford
Hey Ame,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Nishant helped me with sim only upgrade
6 de junho de 2026
Opinião espontânea
Resposta da Vodafone UK - Guildford
Hey Aqeel,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Absolutely appalling customer service…
Absolutely appalling customer service from Vodafone.
Openreach have installed full fibre to every property around me, yet Vodafone continue to insist that fibre is not available at my address because Openreach have supposedly not informed them. Rather than investigating the issue or taking ownership, Vodafone simply pass the blame elsewhere and leave the customer stuck with an outdated copper connection.
As a paying customer, I find it unacceptable that Vodafone cannot provide a clear explanation, accurate information, or any meaningful assistance. The fact that my neighbours can access full fibre while Vodafone repeatedly tells me it is unavailable demonstrates either a failure in their systems or a complete lack of willingness to help.
Customer service representatives offered no solution, no escalation, and no indication of when the problem might be resolved. Instead, I was left feeling as though my concerns were someone else's problem.
If Vodafone cannot even accurately determine whether fibre is available at a property, it raises serious questions about their customer service and operational competence. A deeply frustrating experience and one that has left me with very little confidence in Vodafone as a broadband provider.
3 de junho de 2026
Opinião espontânea
Resposta da Vodafone UK - Guildford
Hey Sy,
I am sorry to hear that you have been experiencing issues with your broadband. Please reach back out to the Broadband teams by calling 0333 304 0191 or speak to them via LiveChat here: vodafone.uk/2LCJiTm.
If you have already spoken to the Broadband Teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Absolutely fantastic support and…
Absolutely fantastic support and guidance
3 de junho de 2026
Opinião espontânea
Resposta da Vodafone UK - Guildford
Hey Hayley,
Thank you for the wonderful review. It's a pleasure to receive such kind comments.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Taskin helped me to replace my Sim.
Taskin helped me to replace my Sim.
2 de junho de 2026
Opinião espontânea
Resposta da Vodafone UK - Guildford
Hey Has,
Thanks for the lovely review and fantastic support for Taskin.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great time in store today
Great time in store today, Steve was exceptional. More like him please. He listened to everything I had to say (and it was a lot) and did a cracking job 5 star!
31 de maio de 2026
Opinião espontânea
Resposta da Vodafone UK - Guildford
Hey Sarah,
Thanks for the lovely review and fantastic support for Steve.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Taskin was extremely helpful
Taskin was extremely helpful, helped me upgrade my phone and reduce cost of my broadband.
15 de maio de 2026
Opinião espontânea
Resposta da Vodafone UK - Guildford
Hey Kung,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Storm was great
9 de maio de 2026
Opinião espontânea
Resposta da Vodafone UK - Guildford
Hey Diane,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
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Leia mais sobre como processamos as opiniões na Trustpilot.
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Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.