I came into store a couple of days ago with a few queries relating to both phone and broadband and was so pleasantly greeted by Jack, the store manager. When I explained I was unsure if they’d be ab... Ver mais
A empresa respondeu
Localização
Alterar localização78 South Rd, RH16 4LA Haywards Heath, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Good advice on saving money and the in store experience was fine , my phone was due to be picked up today and I was going to get a text about picking it up. I have had no text and there is no way of... Ver mais
A empresa respondeu
Went into the shop to speak about issues with digital voice linked to broadband as this was not working and we had reported the issue in November. Spoke with Nicky who helped enormously to put us in c... Ver mais
A empresa respondeu
As always I went to Haywards like I always do when I'm due to upgrade to see Matthew in Haywards store as he has always looks after me get new phone or if I have any problems, he is so good and that's... Ver mais
A empresa respondeu
Informações sobre a empresa
- Operadora de redes móveis
- também em
- Empresa de telecomunicação
- Loja de telemóveis
- Operador de Internet
- Serviço de hospedagem web
Sobre Vodafone UK - Haywards Heath
Escrito pela empresa
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Informações de contacto
78 South Rd, RH16 4LA, Haywards Heath, Reino Unido
4,8
Excelente
157 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Upgrade phone switch
Visited the store multiple times due to an ongoing issue with my mobile phone and the staff both Josh and Ryan were always very helpful polite and eager to resolve the issues.
26 de setembro de 2024
Opinião espontânea
Resposta da Vodafone UK - Haywards Heath
Hi Nicki,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Sanjay helped me get what I asked for
Sanjay helped me get what I asked for. Very happy with his help.
21 de setembro de 2024
Opinião espontânea
Resposta da Vodafone UK - Haywards Heath
Hey Mark,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent assistance and very helpful…
Excellent assistance and very helpful advice from Josh and Ryan much appreciated
1 de setembro de 2024
Opinião espontânea
Resposta da Vodafone UK - Haywards Heath
Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team
Friendly despite being very busy.
23 de agosto de 2024
Opinião espontânea
Resposta da Vodafone UK - Haywards Heath
Hey Fiona,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service
Both members of staff who helped me, Phil and Josh, were extremely knowledgeable and went out of their way to assist me. I would definitely recommend them.
20 de agosto de 2024
Opinião espontânea
Resposta da Vodafone UK - Haywards Heath
Hi Trish,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again, Vodafone Social Media Team
Josh was excellent
Josh was excellent
Great service and very knowledgeable
Kind regards
20 de agosto de 2024
Opinião espontânea
Resposta da Vodafone UK - Haywards Heath
Hi Matthew,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again, Vodafone Social Media Team
For phil…
As a person who is not computer literate I found the Vodafone adviser most helpful. I would have found it extremely difficult to have sorted out the problem with my phone without his help. Excellent professional and efficient service.
20 de agosto de 2024
Opinião espontânea
Resposta da Vodafone UK - Haywards Heath
Hi Pamela,
This is lovely feedback for Phil. Thanks for your kind words and taking your time to share the experience.
We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best, Vodafone Social Media team
Great customer service
Ryan at the Hayward Heath branch was very helpful with assisting us in transferring ownership. He gave us some good recommendations for offers we could get.
19 de agosto de 2024
Opinião espontânea
Resposta da Vodafone UK - Haywards Heath
Thanks for your review Annabel. It's great to hear Ryan took the time to explain everything and find you a great deal too.
Thanks, The Vodafone Social Media Team
Great service in store
Great service in store! everyone is always polite and helpful. Thank you
20 de agosto de 2023
Opinião espontânea
Resposta da Vodafone UK - Haywards Heath
Hey Hayely,
Thanks for taking the time to review and share your feedback with us! We appreciate it. We're really pleased to hear the experience you had in our store, and how the team have been able to help you.
If you ever require help, pop us over a message via Facebook: vodafone.uk/3lCYUxW Twitter: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Amazing service
Amazing service! Very happy with my new iPhone 14 pro
8 de julho de 2023
Opinião espontânea
Resposta da Vodafone UK - Haywards Heath
Hi Hannah,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks,
Vodafone Social Media Team
Signal issues in Haywards
Went in due to signal issue in my are of haywards which happens all the time! The boys in the shop really helped! They did a check for me, registered my number for updates, explained the process of Vodafone fixing it and why it takes a while, they then took my details and called me a few days later for check in with me and provide and update, they did it again a week later and i ended up with it resolved and i upgraded with them as they were so very helpful! those boys are very good!
11 de julho de 2023
Opinião espontânea
Resposta da Vodafone UK - Haywards Heath
Hi Jack,
Thank you for your review. It’s great to hear of your positive experience in store. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks,
Vodafone Social Media Team
Friendly service
Friendly, professional and i got the best offer! Couldn't ask for more
21 de julho de 2023
Opinião espontânea
Resposta da Vodafone UK - Haywards Heath
Hi David,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks,
Vodafone Social Media Team
Lousy customer service.
Lousy customer service.
Despite a maximum possible Experian score and faultless credit report Vodafone have refused me credit for a monthly contract of under £20 per month. Having requested and explanation and complained several times, latest emails from the Business Complaints Manager, Michael states "there is nothing further we can do....as our Credit Assessment Team have made their decision...."
No one at Vodafone is interested in resolving the issue and when I requested contact details for a Director the Vodafone response was "unable to hand out directors contact details...however these are available for you to find online".
When I visited the Haywards Heath shop and asked for an appointment with the area manager who visits weekly I was told this was not possible; no reason given.
Sadly the all too common big corp brush off, no interest in helping customers, non existent Customer Service. An all too familiar situation; avoid Vodafone.
Update 28 July. The way Vodafone use Trustpilot is clearly not intended to help customers with resolving problems they have created; it is just "hot air".
26 de julho de 2023
Opinião espontânea
Resposta da Vodafone UK - Haywards Heath
Hi Adrian,
I do apologise for the issues you've faced concerning a credit check. You can find out more information and how to appeal via this link https://www.vodafone.co.uk/privacy/credit-checks If you would like to discuss your complaint further, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY where we will help in any way we can.
Thanks,
Vodafone Social Media Team
Totally professional from start to finish. Really happy with my experience.
My experience was made so easy and very professionally handled. From start to finish they dealt with my needs. Every question I asked was answered with no issues. I can’t thank Vodafone staff and the Manager enough.
1 de maio de 2023
Opinião espontânea
Resposta da Vodafone UK - Haywards Heath
Hey Marion,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Matthew excellent service
Matthew was absolutely brilliant with the knowledge of his phones and all products. He was so helpful and patient I would recommend anyone to go and speak to him. First class service. Thank you Matthew.
5 de abril de 2023
Opinião espontânea
Resposta da Vodafone UK - Haywards Heath
Hey Kay. Thank you for your review for Matthew. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.