Iman is incredible!! She went above and beyond to make sure I understood precisely what I was doing, and she was patient and kind! By far the best experience I have ever ever had buying tech!
A empresa respondeu
Localização
Alterar localização156 High Road,Kilburn, NW6 4JD London, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
First of all, I would like to show my appreciation for today’s service. Shanice was really helpful this morning during her service. I sense I have been treated like royalty. Let’s say it was an ou... Ver mais
A empresa respondeu
Came in today with a customer service related issue that could only be resolved in store due to a theft. Was assisted by a "sales advisor" Vaishnavi. She was attentive, clear and outstandingly hel... Ver mais
A empresa respondeu
The Kilburn High Road Vodafone store is my regular place for help with SIMs, etc when I visit the UK. In September I went back for help reviving my outdated VOXI plan. The store is always busy. Abo... Ver mais
A empresa respondeu
Informações sobre a empresa
- Operadora de redes móveis
- também em
- Empresa de telecomunicação
- Loja de telemóveis
- Operador de Internet
- Serviço de hospedagem web
Sobre Vodafone UK - Kilburn
Escrito pela empresa
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Informações de contacto
156 High Road,Kilburn, NW6 4JD, London, Reino Unido
4,9
Excelente
187 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Upgraded my contract with dina
Upgraded my contract with dina, she was excellent help!! Definitely will cvisit again!! Great experience
28 de maio de 2024
Opinião espontânea
Resposta da Vodafone UK - Kilburn
Hey there,
Thanks for this great feedback regarding Dina! Enjoy your new phone.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Nisarg helped me get my new device and…
Nisarg helped me get my new device and contract, his service was excellent, I’m very satisfied!
27 de abril de 2024
Opinião espontânea
Resposta da Vodafone UK - Kilburn
Thank you for your support and review. It's always lovely to read such nice feedback.
Thanks again,
Vodafone Social Media Team
Although the wait was long the staff…
Although the wait was long the staff were friendly and helpful. The issue was resolved.
21 de abril de 2024
Opinião espontânea
Resposta da Vodafone UK - Kilburn
Hi Abdullahi,
Thank you for reviewing and sharing your feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Must mention that Dina
Must mention that Dina , has been fantastic her personally, service , knowledge and experience in her job is way above standard and should be recognised.
Its my second time getting a phone in 6 months.
Fantastic service.
17 de abril de 2024
Opinião espontânea
Resposta da Vodafone UK - Kilburn
Hi albert,
This is such a great review for Dina. Thanks for sharing.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB – X (formerly Twitter) : vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
I had a very happy experience with…
I had a very happy experience with Dinas customer service. She has been a very great help and she was a very happy advisor and helped many customers. Best advisor definitely will come back to her.
16 de abril de 2024
Opinião espontânea
Resposta da Vodafone UK - Kilburn
Hi Fatima. Thank you for your review for Dinas. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Iam very satisfied with this branch services, attitude and explanation for the package that I am getting. It was such a blessed!! Shout out for these amazing team which is (Aboud,Ellie & Anas)
Iam very satisfied with this branch services, attitude and explanation for the package that I am getting. It was such a blessed!! Shout out for these amazing team which is (Aboud,Ellie & Anas) they have been very helping and amazing.
22 de março de 2024
Opinião espontânea
Resposta da Vodafone UK - Kilburn
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Quick
Quick, efficient, friendly and very professional, shanice was amazing and its ppl like her that make us stay with Vodafone. She sorted my issues in no time, well done and keep it up :)
21 de março de 2024
Opinião espontânea
Resposta da Vodafone UK - Kilburn
Hi Ali, This is great to see and just how we want our customers to feel when they visit us. Thanks for your awesome review, The Vodafone Social Media Team
Resposta da Vodafone UK - Kilburn
Hi Cecil,
Thank you for your review and great feedback for Dina.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
No-da-fone!
Vodafone have always been a bit rubbish. The buggy website which looks like it’s been knocked together for £100, the spammy calls and texts, the ropey app, the patchy customer service, the frankly worthless VeryMe rewards program and a host of other uselessness.
The only thing they had going for them is that you could always get a data signal. Dropouts were so rare that they’d be blink and you miss them. For any modern smartphone user this was the be all and end all.
This was because they retained 3G as a fallback position. Slower… but reliable. Now they’ve switched off the aforementioned frequency and I find myself often getting the dreaded ‘E’ symbol indicating no data signal, particularly annoying when I’m using my phone as a satnav.
Might be time to move on.
8 de março de 2024
Opinião espontânea
Resposta da Vodafone UK - Kilburn
Hi John,
Please reach out to us with any unresolved concerns you may have on Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone and we'll get things looked into.
Thanks, Vodafone Social Media Team
Fantastic with his job . His public relationship with customers is very good
The store manager, Aboud and the staff , Ellie are very good at the job . Their personal touch with customers is fantastic. Please don't lose them to other companies because they are both good at their job.
26 de fevereiro de 2024
Opinião espontânea
Resposta da Vodafone UK - Kilburn
Hi Ugochukwu,
Thank you for taking the time to leave us a review, we appreciate your feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Really time consuming as it was…
Really time consuming as it was understaffed and quite busy. To be fair they tried their best but customers were coming in & walking out.
19 de fevereiro de 2024
Opinião espontânea
Resposta da Vodafone UK - Kilburn
I'm sorry to hear you didn't have the best experience in store today. We do try to man our store to cater for the demand, but sometimes there maybe a delay in our team reaching you. Apologies for any inconvenience.
Thanks for you feedback, The Vodafone Social Media team
Best advisor
After a very Bad experience at another store, Ellie from Kilburn has solved all of my issues and was very friendly and kind.
I will always return to this store !
18 de fevereiro de 2024
Opinião espontânea
Resposta da Vodafone UK - Kilburn
Hi!
Thanks for taking the time to leave us a great review about Ellie! We're so sorry to hear you had a negative experience with us previously, but we're glad Ellie managed to turn your opinion around into a positive one.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Absolutely amazing service
Absolutely amazing service! They answered all of my questions and more. All staff were friendly throughout. We left happy!
17 de fevereiro de 2024
Opinião espontânea
Resposta da Vodafone UK - Kilburn
Hi Bebe,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Kind stuff
Excellent treatment the staff were very kind and helpful
They give me what I Was looking for
Thatnk so much
29 de janeiro de 2024
Opinião espontânea
Resposta da Vodafone UK - Kilburn
Hi there,
Thank you for your review! Your feedback is so important to us. We're glad you managed to find what you were looking for.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Vodafone Kilburn - Sara
Sara has been exceptionally good explaining various options for new tariff with Vodafone. Helping me to decide easily. Very professional, polite, customer friendly personality too. I am happy with service.
8 de janeiro de 2024
Opinião espontânea
Resposta da Vodafone UK - Kilburn
Hi Daniel,
This is a great review for Sara. I’m glad to hear you found the best option for you when visiting the store.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
10/10 from all three individuals in the…
10/10 from all three individuals in the store (I'm so sorry didn't catch their name). Very friendly, knowledgeable and super efficient. To be honest I rarely go into stores but I won't hesitate next time.
3 de janeiro de 2024
Opinião espontânea
Resposta da Vodafone UK - Kilburn
Hi Joseph,
Thanks for your lovely review for our Kilburn store. We appreciate your support.
We're here to help if you need anything. You can reach us by dropping us a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
10/10 Service and professionalism
Came in today desiring a new sim, and was met by a lovely tech expert Ellie. She clearly explained the ins and outs of my new contract, effectively answering any questions I had in a professional manner. Was met with a smile the whole way through. Would definitely recommend this store and especially Ellie to anyone needing an expert in customer service and their profession.
31 de dezembro de 2023
Opinião espontânea
Resposta da Vodafone UK - Kilburn
Hey Kyle,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Onur was so helpful and kind
Onur was so helpful and kind, I really appreciate the efficiency and professionalism.
28 de dezembro de 2023
Opinião espontânea
Resposta da Vodafone UK - Kilburn
Hi Louise,
We appreciate your feedback, and support for Onur. Thank you for your review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Aboud and anur best service
26 de dezembro de 2023
Opinião espontânea
Resposta da Vodafone UK - Kilburn
Hey Zain,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Great costumer service
Sara was great, she helped me understand and choose the plan that best suited me
13 de dezembro de 2023
Opinião espontânea
Resposta da Vodafone UK - Kilburn
Hey Esteban,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.