Roxana was very good at explaining all options when upgrading to a an iPhone 18. Roxana was very knowledgable and very friendly. She is a credit to Vodaphone.
A empresa respondeu
Localização
Alterar localizaçãoUnit L30 , Trafford Centre, M17 8BL Manchester, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
It was amazing. Rumail is a superstar. Very courteous and polite. Very professional too. Gave me all the info I asked for. Great service.
A empresa respondeu
Rumail was great in explaining everything, making sure we had the package that suited us and not just selling the most expensive package. He made sure we understood what was happening and that we were... Ver mais
A empresa respondeu
Danish & rumail were super helpful worked hard to get us the best deal and had amazing customer service. So much so my partner was convinced to switch to Vodafone aswell !
A empresa respondeu
Informações sobre a empresa
- Operadora de redes móveis
- Empresa de telecomunicação
- Loja de telemóveis
- Operador de Internet
- Serviço de hospedagem web
Sobre Vodafone UK - Manchester Trafford
Escrito pela empresa
Informações de contacto
Unit L30 , Trafford Centre, M17 8BL, Manchester, Reino Unido
4,8
Excelente
605 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Superstar
Mian, Arslaan and Alex have been so amazing! Helping me sort out my iPhone 17pro. Great knowledge in phones, great attitude. Truly a great asset for the company.
14 de agosto de 2026
Opinião espontânea
Resposta da Vodafone UK - Manchester Trafford
Hey Michelle,
Thanks for the lovely review and fantastic support for Mian, Arslaan and Alex.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
If I could provide negative score I…
If I could provide negative score I would!
Visited today to endure a TWO HOUR wait to even SEE an advisor over a faulty phone supplied by Vodafone. One manager with several other staff being trained
Several other people also waiting in the queue have been here longer than me
Part of my contract is to have support available when required.
Online help was no help & hung up mid call
Seems to be a pattern of poor customer service with Vodafone
14 de agosto de 2026
Opinião espontânea
Resposta da Vodafone UK - Manchester Trafford
Hey,
I am sorry to hear about the experience you've had when trying to get support for your faulty phone. I completely appreciate how frustrating it must have been to wait for two hours in store before being able to speak with an advisor, especially when you're seeking help with a device supplied by Vodafone.
I also understand your disappointment after not receiving the assistance you needed through our online support channels and having the interaction end without a resolution. This is not the level of service we aim to provide, and I can appreciate why this has left you feeling let down.
Store waiting times can vary depending on customer demand, staffing levels, and the complexity of the cases being handled at the time. However, I appreciate that this does not make your experience any less frustrating, particularly when other customers were also experiencing long delays.
If you still require support with your faulty phone, please contact our customer care team or visit the store again when convenient. If the issue remains unresolved and you would like your concerns formally reviewed, please reach out to my team on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone and we'll be happy to look into this further.
Thanks,
Vodafone Social Media Team
Great service
Great service. Lovely guy to speak to very helpful and knowledgeable Dealt with by Rumail at Manchester Trafford centre. Vodafone
12 de agosto de 2026
Opinião espontânea
Resposta da Vodafone UK - Manchester Trafford
Hey there,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Came into store to change my details…
Came into store to change my details for my account and help logging into the app, Ben was very helpful with this and got it all sorted
7 de agosto de 2026
Opinião espontânea
Resposta da Vodafone UK - Manchester Trafford
Hey Lucy,
Thanks for the lovely review and fantastic support for Ben.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vodafone visit Trafford Centre
I visited the Trafford Centre, Aya was incredibly knowledgeable and a lovely human to connect with. She has professional, relaxed and efficient with what was needed. Great customer service too.
4 de agosto de 2026
Opinião espontânea
Resposta da Vodafone UK - Manchester Trafford
Hey M Haigh,
Thanks for the lovely review and fantastic support for Aya.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The fabulous Kian
Myself and my dad came to Vodafone today to set up our broadband. We were looked after by Kian who was incredibly helpful and answered all our questions. He talked everything through with us and made our decision to join Vodafone quite an easy one. Thank you Kian!!!!
2 de agosto de 2026
Opinião espontânea
Resposta da Vodafone UK - Manchester Trafford
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I came in to trafford store to get a…
I came in to trafford store to get a new phone as my old iphone had broken suddenly, Ben helped me get a new a37 and helped me get all set up.
24 de julho de 2026
Opinião espontânea
Resposta da Vodafone UK - Manchester Trafford
Hey Carol,
Thanks for the lovely review and fantastic support for Ben.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Aya was very attentive and welcoming
Aya was very attentive and welcoming. Made a stressful experience rather easy!
Thank you!
24 de julho de 2026
Opinião espontânea
Resposta da Vodafone UK - Manchester Trafford
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Rumail was very clear very helpful and…
Rumail was very clear very helpful and very patient. Thank you.
23 de julho de 2026
Opinião espontânea
Resposta da Vodafone UK - Manchester Trafford
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Aya was amazing with helping me in…
Aya was amazing with helping me in store today. She was very understanding and took time to listen and resolved my query quickly and efficiently . Thanks again Aya
23 de julho de 2026
Opinião espontânea
Resposta da Vodafone UK - Manchester Trafford
Hey Kass,
Thanks for the lovely review and fantastic support for Aya.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Support with touchscreen issues
I went for support with my phone as the touchscreen was not working and I received outstanding service from Sean! He tried everything to get the phone up and running again and even made me a cuppa while running updates. Alas nothing worked and he gave next steps option including repair, I chose to upgrade and leave store with a working phone. Thanks again for the great service and banter Sean!!
22 de julho de 2026
Opinião espontânea
Resposta da Vodafone UK - Manchester Trafford
Hey Debbie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Rumail was wonderful and helpful
Rumail was wonderful and helpful
The computer system at Vodafone needs an upgrade- very slow
21 de julho de 2026
Opinião espontânea
Resposta da Vodafone UK - Manchester Trafford
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Aya in the Trafford centre store was…
Aya in the Trafford centre store was amazing, I upgraded two phones and she gave the best service
18 de julho de 2026
Opinião espontânea
Resposta da Vodafone UK - Manchester Trafford
Hey wanderdoll,
Thanks for the lovely review and fantastic support for Aya.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Well Done Aya 🤩Aya was extremely helpful and very…
Aya was extremely helpful and very knowledgeable, she made my visit enjoyable and will highly recommend her to my friends and family x
18 de julho de 2026
Opinião espontânea
Resposta da Vodafone UK - Manchester Trafford
Hey Lisa,
Thanks for the lovely review and fantastic support for Aya.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Came to trafford centre store and was…
Came to trafford centre store and was treated by Sean who helped me massively get the best deal for my contract. He was very supportive and informative on his knowledge and information and made me feel like id made the right choice. 5 star 🌟
16 de julho de 2026
Opinião espontânea
Resposta da Vodafone UK - Manchester Trafford
Hi paul, thank you so much for your wonderful review and the amazing support you’ve shown for Sean, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Aya in the Trafford Centre branch…
Aya in the Trafford Centre branch picked up an error with my returns, and dealt with this patiently. The whole process took a very long time, going back and forth with Vodafone on the phone, Aya remained calm throughout this. Thank you Aya
14 de julho de 2026
Opinião espontânea
Resposta da Vodafone UK - Manchester Trafford
Hey Rubina,
Thanks for the lovely review and fantastic support for Aya. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Phone upgrade
Had an issue with upgrading via the app. Visited Sarah at the Trafford centre who sorted out the upgrade straight away.
14 de julho de 2026
Opinião espontânea
Resposta da Vodafone UK - Manchester Trafford
Hey there,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Sarah.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Talitha was super helpful
Talitha was super helpful! The system was down when I came in but she contacted me as soon as it was up and running and found me a great deal. She was so friendly throughout the whole consultation.
14 de julho de 2026
Opinião espontânea
Resposta da Vodafone UK - Manchester Trafford
Hi Katie, thank you so much for your wonderful review and the amazing support you’ve shown for Josh, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Went in last week and it was very busy…
Went in last week and it was very busy so had a little wait but was kept engaged with wait times . The manager alex was great. Got me a sim and gave great service. Will be back
15 de junho de 2026
Opinião espontânea
Resposta da Vodafone UK - Manchester Trafford
Hey John,
Thanks for the lovely review and fantastic support for Alex.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
They can never do anything helpful in…
They can never do anything helpful in store. All they do is sell things to you then can’t do anything useful. Now I have to waste time phoning in and no doubt getting done stupid, annoying bot!
26 de maio de 2026
Opinião espontânea
Resposta da Vodafone UK - Manchester Trafford
Hey,
It's disappointing to hear that you're unhappy with the customer service provided. If there is anything in particular that you need help with, or would like us to look into for you, please come chat to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
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Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.