Today has been a goid visit to Vodafone fir a change. We got looked after by a brilliant member of staff who did all she could in her power to accommodate our request. We left feeling very impress... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit L38 , Merryhill Shopping Centre, DY5 1SY Brierly Hill, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Sameena in Dudley was excellent. Sorted out my Three contract renewal which I didn’t know I was overpaying in because I was out of contract. She then sorted out 2 out of contract sims on. Vodafone. Sh... Ver mais
A empresa respondeu
After my old phone recently broke, I visited vodafone in a panic to try find a cheap plan I could quickly get to have a new phone. I was greeted by lorelei who eased my worries and assisted me to find... Ver mais
A empresa respondeu
I came in to the store today and spoke to Sam as I wanted to try and get some information on the new iPhone duo. I was hoping to get my hands on the phone so I could look at pre ordering. Unfortunatel... Ver mais
A empresa respondeu
Informações sobre a empresa
- Operadora de redes móveis
- Empresa de telecomunicação
- Loja de telemóveis
- Operador de Internet
- Serviço de hospedagem web
Sobre Vodafone UK - MerryHills
Escrito pela empresa
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Informações de contacto
Unit L38 , Merryhill Shopping Centre, DY5 1SY, Brierly Hill, Reino Unido
4,9
Excelente
500 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
5 stars for Demy
5 stars for Demy! She was very helpful and patient with getting me a new phone sorted.
28 de junho de 2026
Opinião espontânea
Resposta da Vodafone UK - MerryHills
Hey Helen,
Thanks for the lovely review and fantastic support for Demy.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I went into the shop to ask a question…
I went into the shop to ask a question about my new phone. Sim advised me and couldn’t have been more informative and helpful. A very good experience.
29 de junho de 2026
Opinião espontânea
Resposta da Vodafone UK - MerryHills
Hey Ann,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I went into Vodafone merryhill and I…
I went into Vodafone merryhill and I had a staff member call Sam, she is an amazing, excellent, informative member of staff, she was so helpful and without her help and assistance with my package I would not know where I would be.
23 de junho de 2026
Opinião espontânea
Resposta da Vodafone UK - MerryHills
Hey Mandy,
Thanks for the lovely review and fantastic support for us.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Lydia sorted out my new phone and sim…
Lydia sorted out my new phone and sim for me today, she was so helpful and friendly, thanks
19 de junho de 2026
Opinião espontânea
Resposta da Vodafone UK - MerryHills
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Very happy with the service Sam gave in…
Very happy with the service Sam gave in store. She transferred all my data and set everything up for me!
17 de junho de 2026
Opinião espontânea
Resposta da Vodafone UK - MerryHills
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I visited the branch to upgrade.
I visited the branch to upgrade.
I was greeted by Sam, she went through all my particular needs. She went through various options and put together a phone and aur plan i was happy with.
Sam made the whole process quick and essy Thank you
16 de junho de 2026
Opinião espontânea
Resposta da Vodafone UK - MerryHills
Hey Nora,
Thanks for the lovely review and fantastic support for Sam.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Received fantastic service from demy…
Received fantastic service from demy today
14 de junho de 2026
Opinião espontânea
Resposta da Vodafone UK - MerryHills
Hey Vee,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fantastic from start to finish
Fantastic from start to finish. Luke couldn't have been anymore helpful. Very happy. Cheers.
13 de junho de 2026
Opinião espontânea
Resposta da Vodafone UK - MerryHills
Hey Bob,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Simran was amazing at sorting out my…
Simran was amazing at sorting out my new phone and transferring it all across for me! Thank you so much for your help I would definitely recommend!
12 de junho de 2026
Opinião espontânea
Resposta da Vodafone UK - MerryHills
Hey Wendy,
Thanks for the lovely review and fantastic support for Simran.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Lydia was very professional
Lydia was very professional, friendly and funny. Got us sorted quickly. Fantastic service!
10 de junho de 2026
Opinião espontânea
Resposta da Vodafone UK - MerryHills
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Very Helpful Staff
Luke was very helpful, I went in for a new contract and he helped to find me the best deal within my budget. Really took the time to run through all options. Will certainly return.
6 de junho de 2026
Opinião espontânea
Resposta da Vodafone UK - MerryHills
Hey Hannah,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I recently visited this branch for an…
I recently visited this branch for an upgrade, I was greeted politely by all. I was taken care of by Luke during my visit, he was kind, sweet and caring and ensured I was supported with anything I needed.
Such a sweet young man with lovely eyes, an absoloute dream boat.
I would highly reccomend Vodaphone, I will always be visiting this branch for any future upgrades.
I got great value for money and I couldn't be happier with the service I recieved
8 de junho de 2026
Opinião espontânea
Resposta da Vodafone UK - MerryHills
Hey Dorris,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Was served by Simran today
Was served by Simran today. He was excellent.
6 de junho de 2026
Opinião espontânea
Resposta da Vodafone UK - MerryHills
Hey Holyhead,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Unfortunately
Unfortunately, I cannot write a review with less than one Star. I bought an iPad from Vodafone and was told in the shop thatI needed to buy a thing to use it because of the price of the iPad was cheaper than anywhere else I agreed to buy the same which was 40 GB for less than £10 a month. Today I double check my bill which had gone up by 100%. In questioning this I was bounced from telephone to jackpot to FRAUD to chatbot to telephone to chatbot and eventually a person. What’s the person obviously has a job to do it’s incredibly frustrating to repeat all of the same information every time you make contact without communication organisation. Bottom line is I was miss sold the same, and only when I query my increased bill today did it become evident that I had been sold a SIM which is a mobile phone number and the iPad which already had its own SIM in it. So I’ve been paying under one plan for two items. Vodafone are completely unsympathetic with this and refused to reimburse the outstanding sum due to their mis-selling practice in a shop at Merry Hill Dudley. I’m less than satisfied with Vodafone.
It transpires unbeknown to me that when you buy an iPad from Vodafone, it comes with an existing SIM card and that I did not need to buy an additional card. However, Vodafone refused to take responsibility and I am still left with the BILL that should never have been levied on me at all. Maybe it’s my fault, but I feel I’m a relatively intelligent man that understands when someone is telling me that in order to use the eye pad, I had to buy an extra 40 GB monthly SIM as the iPad does not come with them as standard. So maybe I was stupid and accepting the cheaper iPad and buying a 40 gig Sim. Or maybe the sales person at Dudley blatantly lied to increase his sales figures by selling two items one of which that was not needed whatsoever. Be aware please check your contracts and don’t take it at face value.
5 de junho de 2026
Opinião espontânea
Resposta da Vodafone UK - MerryHills
Hey Steven,
We’re really sorry to hear about your experience, and we understand how frustrating this must feel, especially when it comes to billing and the information shared at the time of purchase. This is definitely not the experience we want for our customers.
We’d really like to look into this further for you, as this doesn’t sound right. If you still need any help with this or would like us to look into anything further, please come and chat to us over on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Bit nervous going into the shop but…
Bit nervous going into the shop but Lorlei served me an she was wonderful. Made everything easy and sorted things out quickly despite me having a change of mind about what I wanted. Thanks again!
4 de junho de 2026
Opinião espontânea
Resposta da Vodafone UK - MerryHills
Hey there,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Have been served by lydia
Have been served by lydia, she is very polite and friendly. Voafone staff have always been friendly and very helpful.
4 de junho de 2026
Opinião espontânea
Resposta da Vodafone UK - MerryHills
Hey Marni,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Demy set up my new phone for me
Demy set up my new phone for me. Thanks.
2 de junho de 2026
Opinião espontânea
Resposta da Vodafone UK - MerryHills
Hi Dave, thank you so much for your wonderful review and the amazing support you’ve shown for Demy, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Great service by simran today.
Great service by simran today.. very helpful would recommend
2 de junho de 2026
Opinião espontânea
Resposta da Vodafone UK - MerryHills
Hey there,
Thanks for the lovely review and fantastic support for Simran.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Received fantastic customer service…
Received fantastic customer service from Demy. She was kind and very patient with me.
29 de maio de 2026
Opinião espontânea
Resposta da Vodafone UK - MerryHills
Hey Nicola,
Thanks for the lovely review and fantastic support for Demy.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Sam from merry hill was great
Sam from merry hill was great, she explained everything easily and transferred all of my stuff! Very happy with the service!
29 de maio de 2026
Opinião espontânea
Resposta da Vodafone UK - MerryHills
Hey Tessa,
Thanks for the lovely review and fantastic support for Sam.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
A Experiência Trustpilot
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Leia mais sobre como processamos as opiniões na Trustpilot.
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