I tried to change my broadband over online, it wouldn't work. I tried the online assistant which kept cutting out, so went in-store. Kerry was really helpful and explained everything really well to me... Ver mais
A empresa respondeu
Localização
Alterar localização36-37 Witton Street, CW9 5DE Northwich, GB
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Leia as opiniões dos outros
Popped into Vodafone on the off chance my phone was due an upgrade....Had a very friendly greeting from the whole team as it was quiet, but particularly Chelsea who remembered me from a previous visi... Ver mais
A empresa respondeu
Kerry was fantastic, looked at all my lines and saved me lots of money while getting the new phone I wanted. Experience was soured however by Vodafone’s painfully slow and archaic internal systems, wh... Ver mais
A empresa respondeu
I don’t normally leave reviews, but Chelsea at Vodafone was brilliant from start to finish. I was having a bit of a nightmare trying to sort everything out, and she was patient, friendly and genuine... Ver mais
A empresa respondeu
Informações sobre a empresa
- Operadora de redes móveis
- também em
- Empresa de telecomunicação
- Loja de telemóveis
- Operador de Internet
- Serviço de hospedagem web
Sobre Vodafone UK - Northwich
Escrito pela empresa
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Informações de contacto
36-37 Witton Street, CW9 5DE, Northwich, Reino Unido
4,9
Excelente
259 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
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Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Poor Service
Dropped in to store and spoke with Kerry who was really helpful and looked at the best deal for upgrade. When I said let’s go for it at 16:45 she said she could not do as she was going home at 5pm. Such a shame as the store lost the business and I went else where.
Shows they are not fussed about business.
16 de janeiro de 2024
Opinião espontânea
Resposta da Vodafone UK - Northwich
Hi Ben,
Thanks for taking the time to leave your review. I'm so sorry for the experience you've had when visiting out store. We always strive to improve in every part of our business and receiving feedback will help us to achieve this. If there is anything that we can help you with, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Very helpful
Kerry was Very helpful. Easily explained different options and provided me with what I needed.
17 de janeiro de 2024
Opinião espontânea
Resposta da Vodafone UK - Northwich
Hi Michael,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Kerry was so helpful
Kerry was amazing. So helpful and patient. Didn't just sell the phone but helped with set up
13 de janeiro de 2024
Opinião espontânea
Resposta da Vodafone UK - Northwich
Hey Gill,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
The store manager Chris at Northwich…
The store manager Chris at Northwich offered first class customer service and put right problems that arose when my new plan was set up on the wrong basis. He was at all times professional ,helpful and clear in his explanations.
8 de janeiro de 2024
Opinião espontânea
Resposta da Vodafone UK - Northwich
Hi Neil,
Thank you for taking the time to review, and sharing this feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Good experience
Kerry at Vodafone northwich shop made changing my provider easy, smooth, and a good overrall experience. Easily dealt with some little glitches.
3 de janeiro de 2024
Opinião espontânea
Resposta da Vodafone UK - Northwich
Hi Karen,
Thanks for your review for Kerry.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB – X (formerly Twitter) : vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Polite and efficient handling of…
Polite and efficient handling of problems with a new phone and account access.
29 de dezembro de 2023
Opinião espontânea
Resposta da Vodafone UK - Northwich
Hey David,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Low waiting time.Good Service
Low waiting time. Chris the Manager took all the time needed to sign both my wife and I up to a new contract with all the features explained well.
My wife had an additional problem whereby he billing account had to be changed. This was also carried out to our satisfaction.
27 de dezembro de 2023
Opinião espontânea
Resposta da Vodafone UK - Northwich
Hey Graham,
It's great to hear about your recent experience, thank you for taking the time to review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Kerry was great helped me with my phone…
Kerry was great helped me with my phone that had issue with data..brilliant thankyou
20 de dezembro de 2023
Opinião espontânea
Resposta da Vodafone UK - Northwich
Hi Lee. Thank you for your review for Kerry. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent helpful personable service…
Excellent helpful personable service from Kerry. Help me with my purchase of my two tablets, which I’m really pleased with..
21 de novembro de 2023
Opinião espontânea
Resposta da Vodafone UK - Northwich
Hi Paul,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Great customer service from Kerry
Kerry was very helpful,friendly and asset to your company
8 de novembro de 2023
Opinião espontânea
Resposta da Vodafone UK - Northwich
Hi Ciara,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Kelly Northwich store
Kelly was very helpful and knowledgeable. She was very pleasant and polite. She is an assett to your company. She updated my phone and sim plan and met our needs very w3ll
14 de novembro de 2023
Opinião espontânea
Resposta da Vodafone UK - Northwich
Hi James,
Thanks for taking the time to write such a great review! We're delighted that Kelly was able to resolve your query. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks again, Vodafone Social Media Team
Resposta da Vodafone UK - Northwich
Hey Mef,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Kerry was Very helpful to my husband & has assisted me…
Very helpful & has assisted me previously
7 de novembro de 2023
Opinião espontânea
Resposta da Vodafone UK - Northwich
Hi Donna,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Northwich branch
Northwich branch - cannot praise Manager Chris and Sales Advisor Kerry enough, amazing service.
They are so professional,extremely, knowledgeable ,with immense patience with customers like myself who has limited IT confidence.
Recently arranged a new contract after their advice, all documentation was prepared by them,friendly and smiling.Would recommend them to everyone .
6 de novembro de 2023
Opinião espontânea
Resposta da Vodafone UK - Northwich
Hey Pauline,
Thanks for the lovely review and fantastic support for Chris and Kerry at the Northwich branch.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Staff atention
İ have been served by kerry she was very helpfull
6 de novembro de 2023
Opinião espontânea
Resposta da Vodafone UK - Northwich
Thanks for the brilliant feedback, Askin! It's really appreciated.
Vodafone Social Media Team
Kerry was amazing
Kerry was amazing, helped me to find the right product at the right price,very knowledgeable and friendly and patient.
Your Vodafone system let her and myself down ,very slow and was a problem which prevented completion of my Broadband order entailing
2 more visits my myself to the store before the order could be completed and signed off,you need to have more capacity and therefore speed on your systems to support staff like Kerry.
1 de novembro de 2023
Opinião espontânea
Resposta da Vodafone UK - Northwich
Hey there,
Thanks for the lovely review and fantastic support for Kerry.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Chris the manager was helpful and…
Chris the manager was helpful and sorted out my daughter with a new phone after her's was stolen.
22 de setembro de 2023
Opinião espontânea
Resposta da Vodafone UK - Northwich
Hey Simon,
Thanks for the lovely review and fantastic support for Chris.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Helpful staff
I was found good value for money deals, which were processed efficiently
28 de setembro de 2023
Opinião espontânea
Resposta da Vodafone UK - Northwich
Hey Gary,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Lizzie explained process for…
Lizzie explained process for transferring phone to phone. Very helpful
28 de setembro de 2023
Opinião espontânea
Resposta da Vodafone UK - Northwich
Hey Lianne,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Thank you to Charlie for her help with…
Thank you to Charlie for her help with my upgrade. Despite the system crashing she was super helpful at changing my details and getting me new phone sorted!
15 de setembro de 2023
Opinião espontânea
Resposta da Vodafone UK - Northwich
Thank you for your review Georgina. It's always good to read such complimentary feedback for one of our team.
Thanks again, The Vodafone Social Media Team
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