Popped into store today to ask a few questions about an upgrade and walked out with a new phone (so excited!). We got talking to Archie who was absolutely brilliant and helped me find a good deal for... Ver mais
A empresa respondeu
Localização
Alterar localização2 Kingland Crescent, BH15 1TB Poole, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I recently upgraded my phone and continued my contract within the Poole store and also took on an additional line.The young man named Archie was very helpful throughout the process as well as being a... Ver mais
A empresa respondeu
Visit to Poole shop, & once again Dan B has given excellent service !! Very knowledgeable, helpful , knows what he's talking about but above all honest, trustworthy, friendly ..well done ! Wou... Ver mais
A empresa respondeu
I had a really great experience with the Vodafone team! Kim was absolutely amazing — she helped me sort out both my broadband and SIM card quickly and without any hassle. Archie is also super friendly... Ver mais
A empresa respondeu
Informações sobre a empresa
- Operadora de redes móveis
- Empresa de telecomunicação
- Loja de telemóveis
- Operador de Internet
- Serviço de hospedagem web
Sobre Vodafone UK - Poole
Escrito pela empresa
Informações de contacto
2 Kingland Crescent, BH15 1TB, Poole, Reino Unido
4,7
Excelente
153 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Archie was fantastic
Archie was fantastic. Really warm and welcoming and knowledgeable. Genuine asset to the brand
6 de janeiro de 2026
Opinião espontânea
Resposta da Vodafone UK - Poole
Hey Louis,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Excellent service from Dan
Excellent service from Dan, extremely helpful and very friendly!
11 de dezembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Poole
Hey Kieran,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Impossible to Cancel Broadband!
Trying to cancel our broadband since we sold our house early in August 2025, almost 6 months later we are still being billed, despite being told, email etc that the service was cancelled! This is ridiculous and stressful we will NEVER use Vodaphone again. Just been billed AGAIN for December despite an email saying it was cancelled in September. After the reply from Vodaphone my partner spent over 2 HOURS on the phone and they said we had not cancelled despite an email confirming Cancellation in August 2025!! Now we have a new bill for payment even though we have not paid since SEPT and we have no direct debit set up OR account so again on the phone today - SO far we have WASTED over 10 hours on the phone and we still cannot cancel - My Partner does not use Facebook so and live chat could not help! Terrible Service
1 de dezembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Poole
Hey there,
We sincerely apologize for the service you experienced and for not meeting your expectations in terms of support. Thank you for your valuable feedback; please be assured that it is not our intention to deliver anything less than excellent service.
I suggest you to please reach out to our home broadband team by calling 0333 304 0191 or speak to them via LiveChat here: vodafone.uk/2LCJiTm
If you have already spoken to the team but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Upgrade
I came to see Dan from the Poole branch to upgrade my sisters phone and then my mum got a iPad and iPhone. Can’t fault Dan whatsoever
3 de dezembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Poole
Hey Jorcan,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Dan was really helpful
1 de dezembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Poole
Hey Bernice,
Thanks for the lovely review and fantastic support for Dan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Kim in the Vodafone branch was very…
Kim in the Vodafone branch was very helpful sorting my phone to be at a cheaper plan
Very pleased thank you
4 de novembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Poole
Hi. We're happy to hear that our team was able to assist you in finding a more affordable plan that suits your needs. We appreciate you taking the time to share your positive experience! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Helpful and professional young man
Great service!
A young man Archie at the Poole branch Vodafone was polite, knowledgeable and very helpful.
He made everything quick and easy.
27 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - Poole
Hi. We're happy to hear that our service was helpful, and we appreciate you sharing your positive experience. We're glad everything was quick and easy for you. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Always come to see Daniel as he’s so…
Always come to see Daniel as he’s so helpful and alway kind and honest
3 de novembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Poole
Hi. We're happy to hear that you find our team member so helpful, kind, and honest. We appreciate you taking the time to share your positive experience! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Daniel is the best been coming here for…
Daniel is the best been coming here for years and always like dealing with Daniel
3 de novembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Poole
Hi. We're happy to hear that you consistently have a great experience! Thank you for your long-term patronage and for sharing your positive feedback with us. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service from archie lovely …
Excellent service from archie lovely people thankyou Mike
18 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - Poole
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Steven helped us with returns and new…
Steven helped us with returns and new upgrades brilliant service
4 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - Poole
Hey Hannah,
Thanks for the lovely review and fantastic support for Steven.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Andreea was brilliant Straight forward…
Andreea was brilliant Straight forward and so helpfull
4 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - Poole
Hey Robert,
Thanks for the lovely review and fantastic support for Andreea.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Dan was fantastic!!!
Dan was fantastic on helping my dad with a new phone, he gave us the best deal and even looked at others just to make sure. Fantastic customer service with a massive smile! Thanks again and will defiantly be coming back!
1 de setembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Poole
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Dan B
Dan was brilliant and also put up with my husband which is not easy trust me
1 de setembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Poole
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Resposta da Vodafone UK - Poole
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Friendly store
Visited the Poole store to change to a sim only deal. Dealt with quickly and efficiently by Melissa. Excellent experience, friendly store.
15 de agosto de 2025
Opinião espontânea
Resposta da Vodafone UK - Poole
Hey Lucie,
Thanks for the lovely review and fantastic support for Melissa.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Mel and the whole team in Poole store…
Mel and the whole team in Poole store were amazing so helpful and made my switch from o2 to Vodafone so easy.
16 de agosto de 2025
Opinião espontânea
Resposta da Vodafone UK - Poole
Hey Jones,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Everyone was very helpful thanks to Amy
11 de agosto de 2025
Opinião espontânea
Resposta da Vodafone UK - Poole
Hey Roy,
Thanks for the lovely review and fantastic support for Amy.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Experience was very great
Experience was very great, very helpful!! Dan was very nice and accommodating.
6 de julho de 2025
Opinião espontânea
Resposta da Vodafone UK - Poole
Hey Charmaine,
Thanks for the lovely review and fantastic support for Dan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Dan (Poole)
Went twice to Poole Vodaphone and very happy with the experience and help given. The first time Dan was of so much help that we requested, and waited, for him specifically.
5 de julho de 2025
Opinião espontânea
Resposta da Vodafone UK - Poole
Hey Ciaran,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.