Felicity was really helpful completed my full transfer
A empresa respondeu
Localização
Alterar localizaçãoUnit 2 , 59 King Street, NE33 1DH South Shields, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
In the space of a week my partner and I both visited the store to upgrade our handsets and change our sim packages. Both Lee and Seana were both incredible. They were extremely knowledgable, friendly... Ver mais
A empresa respondeu
I found Tasha to be very polite, open and honest and trustworthy. She attended my request and did not try any kind of "Hard-Sell" for anything else but informed me of all options I could choose. Ta... Ver mais
A empresa respondeu
Store very busy with only 2 staff to deal with everyone but they were both very professional & acknowledged the people waiting. Lee who was the branch manager was covering the branch due to staff s... Ver mais
A empresa respondeu
Informações sobre a empresa
- Operadora de redes móveis
- Empresa de telecomunicação
- Loja de telemóveis
- Operador de Internet
- Serviço de hospedagem web
Sobre Vodafone UK - South Shields
Escrito pela empresa
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Informações de contacto
Unit 2 , 59 King Street, NE33 1DH, South Shields, Reino Unido
5,0
Excelente
239 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Store very busy with only 2 staff to…
Store very busy with only 2 staff to deal with everyone but they were both very professional & acknowledged the people waiting.
Lee who was the branch manager was covering the branch due to staff shortages was very patient with the previous old customer & then dealt with my order very quickly.
I would highly recommend this branch & it’s colleagues.
25 de abril de 2026
Opinião espontânea
Resposta da Vodafone UK - South Shields
Hey Jean,
It's fantastic to hear that agent was able to resolve the issue. We truly appreciate your feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Made a mistake online when ordering my…
Made a mistake online when ordering my upgrade so went into Vodaphone in South Shields to sort. Katie had the issue sorted asap and set my new phone up for me. She was so helpful and polite and nothing was a problem. Katie is an asset to Vodaphone.
25 de abril de 2026
Opinião espontânea
Resposta da Vodafone UK - South Shields
Hey Joseph,
Thanks for the lovely review and fantastic support for Katie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
CUSTOMER SERVICE EXCELLENT
I visited the store yesterday to trade in my old phone and bought the S26 Galaxy Samsung. Throughout my time in the store, I found Katie to be thoroughly professional, with a calm and pleasant nature.
The service was excellent.
24 de abril de 2026
Opinião espontânea
Resposta da Vodafone UK - South Shields
Hey Cheryl,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Katie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Went to South Shields store with my…
Went to South Shields store with my husband today to change his sim card. Katie was marvelous very patient, helpful & friendly girl with a brilliant attitude.
23 de abril de 2026
Opinião espontânea
Resposta da Vodafone UK - South Shields
Hi June , thank you so much for your wonderful review and the amazing support you’ve shown for Katie it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone Social Media Team
Looked after by Katie in south shields…
Looked after by Katie in south shields Vodafone shop. Very patient and knowledgeable. Put me at ease and helped me with my new purchase. An absolute star. 10/10
23 de abril de 2026
Opinião espontânea
Resposta da Vodafone UK - South Shields
Hey Bryan,
Thanks for the lovely review and fantastic support for Katie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Seana South Shields
Seana was great ! As someone who only gets broadband from yourselves and doesn’t have a mobile with yourselves. I wanted to check out my new options. As Fibre had just been installed in my area. So not only was Seana helpful. She ensured I got a new deal , faster speeds, but at a cheaper price than current speed which is massively lacking. And kind of shocking in reality.
As someone who still prefers face to face, I tried ringing but your calls service is just NOT GREAT ! As it doesn’t cater to those who just have broadband, and no mobile etc. Hence after wasting 20- 40 mins in phone calls I was no further forward and was better served in store.
Seana was happy for me to think on the options and came back the day and locked it in.
I’d give 4.5 stars due to the call issues and the fact the reality is no one has contacted me to give me upgrade options. My install is due next Friday so fingers crossed this all goes well too. But 5 it is.
Remember…
Your contact support is I’m sure great for most. But it doesn’t cater to all. As only a customer with only broadband with no landline or mobile. It isn’t helpful for those just needing access and help for broadband issues to get through.
But store wise and face to face , still clearly excellent.
Thanks Seana.
James.
1 de abril de 2026
Opinião espontânea
Resposta da Vodafone UK - South Shields
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Visited the vodaphone South Shields…
Visited the vodaphone South Shields branch today, served by a very helpful young lady, Katie, polite, knowledgeable, helpful, resolved our issues, we left the shop very happy .
16 de abril de 2026
Opinião espontânea
Resposta da Vodafone UK - South Shields
Hey John,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Being a subject of fraud I was dealt…
Being a subject of fraud I was dealt with respect and sympathy. Ben had lots of customers but made me feel comfortable and he was also welcoming to all the customers who came into the shop while he dealt with my problem which did take a while
14 de abril de 2026
Opinião espontânea
Resposta da Vodafone UK - South Shields
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Tablet set up
Absolute brillant service at South shields branch from BEN .he was so helpful and took The time to explain everything tô my friend with learning disabilies.A massive 100% service Will definately return ben thank you
14 de abril de 2026
Opinião espontânea
Resposta da Vodafone UK - South Shields
Hey Carol,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ben and Katie have been amazing help…
Ben and Katie have been amazing help today! They have given me very good advise using my phone abroad. Couldn’t recommend this store enough.
13 de abril de 2026
Opinião espontânea
Resposta da Vodafone UK - South Shields
Hey,
Thanks for the lovely review and fantastic support for Ben and Katie.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Knowledgeable staff
Knowledgeable staff, friendly welcome. Happy to spend time answering questions. Matthew was really helpful and helped me make a decision and place the order
1 de abril de 2026
Opinião espontânea
Resposta da Vodafone UK - South Shields
Hey Sarah
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Katie at South Shields was absolutely…
Katie at South Shields was absolutely brilliant. Sorted out the mess from my online order, that pushed me the wrong way. She went through everything and set my new phone up. Went to the Penrith store and they fobbed me off. Cannot fault the South Shields staff. First class
4 de abril de 2026
Opinião espontânea
Resposta da Vodafone UK - South Shields
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Lovely staff and manager
Lovely staff and manager, helped as much as they could.
31 de março de 2026
Opinião espontânea
Resposta da Vodafone UK - South Shields
Hey Brooke
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Great service from the team as always…
Great service from the team as always and a shout out to Ben.
28 de março de 2026
Opinião espontânea
Resposta da Vodafone UK - South Shields
Hey Lee,
Thanks for the lovely review and fantastic support for Ben.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great service
Katie was a great help sorting out a deal on my phone and broadband
19 de março de 2026
Opinião espontânea
Resposta da Vodafone UK - South Shields
Hey Henderson,
Thanks for the lovely review and fantastic support for Katie.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Brilliant service
18 de março de 2026
Opinião espontânea
Resposta da Vodafone UK - South Shields
Hey Jane,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Katie was brilliant today at the South…
Katie was brilliant today at the South Shields branch, got my bills down as well as purchasing a brand new contract would definitely recommend.
16 de março de 2026
Opinião espontânea
Resposta da Vodafone UK - South Shields
Hi Adele,
Thank you so much for your wonderful review and the amazing support you’ve shown for Katie —it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Good in-store help with new phone and…
Good in-store help with new phone and home broadband
2 de março de 2026
Opinião espontânea
Resposta da Vodafone UK - South Shields
Hey Elizabeth,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Katie was absolutely brilliant in…
Katie was absolutely brilliant in helping
28 de fevereiro de 2026
Opinião espontânea
Resposta da Vodafone UK - South Shields
Hey Pamwhale,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Resposta da Vodafone UK - South Shields
Hey Keith,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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