I decided to upgrade my phone from S23 plus to S26 Ultra 1TB. Because of the size, it had to come from the warehouse, but it arrived at my local shop within 2 days. I got a good price for my old phone... Ver mais
A empresa respondeu
Localização
Alterar localização26a Fore Street, TA1 1JQ Taunton, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I visited the Vodafone store today in Taunton and was talking to a lovely lady called Sonia who should definitely definitely have a pay rise. She was brilliant thank you.
A empresa respondeu
Sonya has been an absolute star with my self and elderly mother this morning. Neither of us know anything much about phones and Sonya has been so patient, explained everything clearly using language w... Ver mais
A empresa respondeu
We were in Taunton and found this branch of Vodaphone last Saturday We have struggled to understand the process to safely back up the phone without any loss of data before sending it for repair . Sa... Ver mais
A empresa respondeu
Informações sobre a empresa
- Operadora de redes móveis
- Empresa de telecomunicação
- Loja de telemóveis
- Operador de Internet
- Serviço de hospedagem web
Sobre Vodafone UK - Taunton
Escrito pela empresa
Informações de contacto
26a Fore Street, TA1 1JQ, Taunton, Reino Unido
4,9
Excelente
161 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Experience was great i was served by…
Experience was great i was served by courtney i had a faulty phone ane she exchanged it and moved all my information onto the new one.
13 de outubro de 2024
Opinião espontânea
Resposta da Vodafone UK - Taunton
Hey Andreea,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Sam has made the experience very simple
Sam has made the experience very simple
1 de outubro de 2024
Opinião espontânea
Resposta da Vodafone UK - Taunton
Hi Valerie,
Thank you for taking the time to leave us a 5 star review! We're glad you had such a positive experience with Sam and the great customer service provided.
Thanks,
The Vodafone Social Media Team
Vodafone does not understand customer service
I moved home. The previous owners were on copper cable with home phone & internet but Vodafone would not connect me to the copper cable - even though it was still live & just needed a new number.
They said we had to go fibre & it would take about 5 weeks (Sept 20th).
Man came a few days later & sprayed lawn showing where new cable was to go - this has since washed away !
I then had email saying we would be connected 16th October - 8 weeks after we signed up!
Vodafone Taunton knew I was desperate to have an Internet connection and a landline phone - but did not suggest any solution.
I myself found out about Mobile Hotspots & got connected via WiFi at cost of £100+.
Vodafone Taunton do not know what is going on - no help at all with progress or timescale.
I still have no Phone or Internet landline connection.
I could easily have gone on to the copper cable and transferred to fibre later. - not to do so is a stupid & unhelpful policy.
NO STARS FROM ME FOR VODAFONE !
15 de agosto de 2024
Opinião espontânea
Resposta da Vodafone UK - Taunton
Hello, Roger,
Thanks for taking the time to leave feedback on the service you received from us. We appreciate the importance of being connected, and we apologise that it's taking longer than expected to get set-up.
You've mentioned about initially joining on a copper cable, but due to Open Reach retiring the copper lines in 2025, we're unable to put a new customer onto a copper line. In addition to this, the activation date is dependent on engineer availability in your local area, so you will have been given the earliest possible date.
With that being said, we do acknowledge and apologise for the inconvenience caused.
If you need help with any non-technical queries, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Ongoing poor signal…
Signed up to a 2yr deal but the network coverage in Taunton is so poor
Only get one bar signal for calls which often drop and no 4G let alone 5!!!!
And no it’s not my phone - got much better signal with O2
18 de setembro de 2024
Opinião espontânea
Resposta da Vodafone UK - Taunton
Hi Ian,
Please message us with any unresolved concerns via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone and we'll get things looked into.
Thanks, Vodafone Social Media Team
Amazing experience
Visited the Taunton store Vodafone today and was served by a lovely lady called Courtney. She was very helpful transferred all of our data and saved us a lot of money on our mobiles and our broadband would highly recommend to anyone looking to change provider.
5 de setembro de 2024
Opinião espontânea
Resposta da Vodafone UK - Taunton
Hello, Sue,
This is lovely to hear! Thanks for the review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great service from Sam!
Recently visited Vodafone to upgrade my contract, Sam was really helpful and got me a great deal! Amazing customer service, would definitely recommend!
16 de setembro de 2024
Opinião espontânea
Resposta da Vodafone UK - Taunton
Hello, Gemma,
Thanks for writing a review and recommendation. It's wonderful that you received a great experience with Sam, it's certainly what we like to hear!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Very poor. Got it very wrong
Called in on Sunday to get a sim replacement for my phone the day my father died. I asked to please get it right as I need to call family and I was told the sim would work 2 hours later! It didn’t work, the shop never registered it so it was a complete disaster! I couldn’t even do it online because the new sim wasn’t registered by the shop staff
8 de setembro de 2024
Opinião espontânea
Resposta da Vodafone UK - Taunton
HI Paul,
We're sorry to hear of your loss. This isn't the experience we want you to be having, especially during in this difficult time and when you need to be connected the most.
If this isn't resolved yet, then please send us a message, either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Sam and Luke were very helpful in my…
Sam and Luke were very helpful in my change over from 02. Much appreciated
11 de setembro de 2024
Opinião espontânea
Resposta da Vodafone UK - Taunton
Hi Thurston,
This is such a great review for Sam and Luke. Thanks for sharing. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB – X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Great service
Really friendly and helpful staff that helped me get a great deal on my new phone and helped me transfer over all my data making the whole process easy for me, thanks Lewis.
12 de agosto de 2024
Opinião espontânea
Resposta da Vodafone UK - Taunton
Hi Warwick,
It's great to hear about your recent experience, and your feedback. Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Happy with my service
11 de agosto de 2024
Opinião espontânea
Resposta da Vodafone UK - Taunton
Hi Frances,
Thank you for taking the time to review and sharing this feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Excellent team-well led and…
Excellent team-well led and knowledgeable
31 de julho de 2024
Opinião espontânea
Resposta da Vodafone UK - Taunton
Hi Cheryl,
Thank you for taking the time to review and sharing this feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Resposta da Vodafone UK - Taunton
Hi Aaron,
It's great to hear about this recent experience, thanks for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Luke was awesome
30 de julho de 2024
Opinião espontânea
Resposta da Vodafone UK - Taunton
Hi Tom,
Thanks for taking the time to review and sharing this feedback for Luke.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Experience in store was great
Experience in store was great. They gave me a good deal and set my phone up for me
30 de julho de 2024
Opinião espontânea
Resposta da Vodafone UK - Taunton
Hi Karen,
Thanks for your 5-star review for our store. We appreciate this feedback. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
why is ur phone signal and internet…
why is ur phone signal and internet coverage so bad in taunton especially in the town centre was it non-assistance in 2024 would of thought ur campany would of sorted this out with what u charge for ur mobile phone a mouth, so when will ur company sort this out
1 de janeiro de 2024
Opinião espontânea
Resposta da Vodafone UK - Taunton
Hey Gary, there may be some network maintenance going on in Staunton at the moment which can cause reduced network speeds. You can search the area here: https://vodafone.uk/330ItxS
If everything looks ok, please contact my team and we can investigate for you.
Facebook - vodafone.uk/3K1e4GB
Twitter - vodafone.uk/3nfdPyY
Instagram - https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Resposta da Vodafone UK - Taunton
Hi Maria,
Thanks for your 5-star review and kind words for Sam. We appreciate this feedback. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Resposta da Vodafone UK - Taunton
Hello, Joe,
Thanks for leaving a review on your recent experience. It's lovely to hear about the great service you received from Taunton.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks, Vodafone Social Media Team
Luke in the store was great sorted…
Luke in the store was great sorted everything for me really easily
1 de julho de 2024
Opinião espontânea
Resposta da Vodafone UK - Taunton
Hi Elisabeth,
Thanks for your review and feedback for Luke.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Service in this store fantastic
Service in this store fantastic. Oli and taunton team thanks
28 de junho de 2024
Opinião espontânea
Resposta da Vodafone UK - Taunton
Hi Angela
It's great to hear your feedback, thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Vodafone taunton were great in store…
Vodafone Taunton were great in store today, really helpful team would fully reccomend. Great service, thanks again 👍
3 de junho de 2024
Opinião espontânea
Resposta da Vodafone UK - Taunton
Hi Anna,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone.
Enjoy the rest of your day, Vodafone Social Media Team
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