I had some issues with my SIM card and was incredibly lucky to be helped by Daryl. He went above and beyond to resolve the problem and genuinely went out of his way to make sure everything was s... Ver mais
A empresa respondeu
Localização
Alterar localização11 High Street, KT12 1DG WALTON-ON-THAMES, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I cannot recommend the customer service at the Walton on Thames highly enough. Daryl was an absolute star and went over and above helping me with my (very problematic!) phone set up. Thank you so muc... Ver mais
A empresa respondeu
I recently bought the new iPhone 18 Pro and it was faulty so I took it to Vodafone Walton on Thames to return it and reorder. There were complications in doing this, related to retaining the old phon... Ver mais
A empresa respondeu
Had a problem with a rogue app blocking my phone so popped into Vodafone in walton on thames and a very helpful chap called Amramadam fixed it for me straight away. Great service. Really helpful.
A empresa respondeu
Informações sobre a empresa
- Operadora de redes móveis
- também em
- Empresa de telecomunicação
- Loja de telemóveis
- Operador de Internet
- Serviço de hospedagem web
Sobre Vodafone UK - Walton on Thames
Escrito pela empresa
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Informações de contacto
11 High Street, KT12 1DG, WALTON-ON-THAMES, Reino Unido
4,9
Excelente
282 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Daryl deserves some recognition Vodafone!
Daryl was engaging, informative and very helpful with my phone and contract change. He mapped out the options clearly and matched me with the right options. Thanks!
20 de novembro de 2024
Opinião espontânea
Resposta da Vodafone UK - Walton on Thames
Hi Louise. Thank you for your review for Daryl. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Useful advice without pressure
Useful advice without pressure
18 de novembro de 2024
Opinião espontânea
Resposta da Vodafone UK - Walton on Thames
Hi Andrew. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amendra was a great help and explained…
Amendra was a great help and explained all of my options
To me. He made the whole process easy.
8 de novembro de 2024
Opinião espontânea
Resposta da Vodafone UK - Walton on Thames
Hey Samuel.
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Hi Amar is nice and Wery helpful guy
Hi Amar is nice and Wery helpful guy! Thank you
4 de novembro de 2024
Opinião espontânea
Resposta da Vodafone UK - Walton on Thames
Hi Adam,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Excellent service from the manager
Extremely happy customer, had a tech service done in another store and it was done properly. Wasn't able to get back to the original store and explained to the manager the situation and he help resolves the issues and didn't thr tech team transfer of all my information from old device. What a star - thank you Richard
31 de outubro de 2024
Opinião espontânea
Resposta da Vodafone UK - Walton on Thames
Hey Stevie, Thanks for reaching out about the awesome service you received from our store manager recently.
All the best, The Vodafone Social Media Team
Awful
Awful, the advisor Ammr told me that I need to take out more lines when I only want one to get a special discount on my monthly bill if I then returned them a couple of days later.
This sounds very dodge to me, as if it's something that benefits him and or vodafone. I decided that I would go elsewhere so I'm not being taken advantage of.
I hope this gets raised as I'm concerned that other people have been tricked into doing this.
10 de outubro de 2024
Opinião espontânea
Resposta da Vodafone UK - Walton on Thames
Hi Demi,
Our agent could have been referring to our Vodafone Together discount, which only applies if you have both a mobile and Home Broadband with us. If this wasn't the case, please reach out to our Social Media team via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, so we're able to take some more details from you and get this fed back.
All the best,
Vodafone Social Media team
Rockstar Richard
Richard at the Walton on Thames store is incredible. He was so helpful, friendly, knowledgable. He helped us through what we were originally thinking was complicated, and probably was, but he took us through our options, then explained steps and set us up with new phone and contract and gave us valuable advice. Richard you’re a rockstar!
7 de outubro de 2024
Opinião espontânea
Resposta da Vodafone UK - Walton on Thames
Hi Tom,
Thank you for your review and great feedback for Richard.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great customer service 👌
Came into the store to get a Sim for my son and the advise Daryl went through everything with me and helped me pick the right plan for my sons needs.
10/10 will come back to this store 🫶🫶
12 de setembro de 2024
Opinião espontânea
Resposta da Vodafone UK - Walton on Thames
Hi Lucia,
Thanks for taking the time to write such a great review! We're delighted that Daryl was able set you up with exactly what you needed. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Amazing Customer Service
Daryl was amazing and super helpful!! I managed to get a great deal. Thankyou!
10 de setembro de 2024
Opinião espontânea
Resposta da Vodafone UK - Walton on Thames
Hi Amber. Thank you for your review for Daryl. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amar was absolutely amazing
Amar was absolutely amazing, really engaging and supportive. I would recommend Amar and the team as they are great
9 de setembro de 2024
Opinião espontânea
Resposta da Vodafone UK - Walton on Thames
Hi Diana,
Thank you for your review and feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Where to start?
Where to start ! I upgraded my phone through customer service big mistake! Because if you have a problem like l did they can't help ,my problem was that my airtime got cancelled (tech problem) even though l had my new phone & watch ,l couldn't use it my old sim wouldn't work ,so 4 days l had nothing only whatsapp, Vodafone were as useless as a chocolate teapot :( so l went to the Vodafone store & Darryl & Richard spent 8hrs over the next 2 days helping me ,which they didn't have too,as it was a customer service problem ,Vodafone should give them a rise because if they hadn't of spent time trying to solve my problem ,l would still be without it ,basically l had to open a new account ,new number ,l still have my old accont which I'll sure won't be easy to cancel .Vodafone you should be ashamed of yourself,I'm taking this further & will be looking for compensation,so the moral of the story go to the store to upgrade.
Darryl & Richard where extremely helpful ,my complaint is with Vodafone.
31 de agosto de 2024
Opinião espontânea
Resposta da Vodafone UK - Walton on Thames
Hey Denise, I'm very sorry about the experience you've had. I'm happy to hear that your issue is somewhat sorted. My team would be able to help you resolve it fully. If you could contact us using on of the following links:
Facebook - vodafone.uk/3K1e4GB
Twitter - vodafone.uk/3nfdPyY
Instagram - https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Outstanding service.
This in store advisor at the Walton on Thames branch Hammad was a credit to his profession, as he delt with a error in my order and went out of he's way to deal with it,thank you for all you help.
31 de agosto de 2024
Opinião espontânea
Resposta da Vodafone UK - Walton on Thames
Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thank you,
Vodafone Social Media Team
Great service
Thank you Hammad for the support and service provided. Very professional
23 de agosto de 2024
Opinião espontânea
Resposta da Vodafone UK - Walton on Thames
Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thank you,
Vodafone Social Media Team
Very helpful
Daryl was so helpful, as a new customer to Vodafone he ensured that I got the best deal! He was so friendly and informative through the whole process
30 de agosto de 2024
Opinião espontânea
Resposta da Vodafone UK - Walton on Thames
Hi Ellie, Welcome aboard. It's always good to welcome new customers to our network. I'm glad Daryl was able to help you switch over to us without any fuss.
Thanks for your awesome feedback, The Vodafone Social Media Team
Great experience
Great experience, super easy and fab with my daughter
26 de agosto de 2024
Opinião espontânea
Resposta da Vodafone UK - Walton on Thames
Thanks for your 5 star review, Lily! If you ever need help, just pop our team message on X - vodafone.uk/3LXh2xl Facebook - vodafone.uk/3lCYUxW or Instagram - https://ig.me/m/vodafone We'd be happy to assist 🙂 Thanks, Vodafone Social Media Team
I've decided to pay up my phone…
I've decided to pay up my phone contracts and move on. There mobile app doesn't allow you to cancel a product and they're customer service are India.
Had to go in store again to cancel both my daughters phones.
Even in store it took an hour.
An absolute disgrace !!!!
24 de agosto de 2024
Opinião espontânea
Resposta da Vodafone UK - Walton on Thames
Hey Stuart,
It's disappointing to hear that you've decided to leave us, we'd hate to see you go! If there is anything at all that we can help you with, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Daryl was excellent thankyou
Daryl was excellent, very friendly and gave me the best deal for my needs.
Brilliant customer service thank you Daryl.
23 de agosto de 2024
Opinião espontânea
Resposta da Vodafone UK - Walton on Thames
Hey Frances,
Thanks for the lovely review and fantastic support for Daryl.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Helpful and Patient Service
Daryl was very helpful and patient in serving me on a matter that took quite some time. Quality service is often lacking nowadays but not my experience today. Well done Vodaphone and well done Daryl.
20 de agosto de 2024
Opinião espontânea
Resposta da Vodafone UK - Walton on Thames
Hi. Thank you for your review for Daryl. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vodaphone in Walton-on-Thames
Vodaphone in Walton-on-Thames
Very nice and helpfull staff! We were helped by Amar.
Excellent service!
20 de agosto de 2024
Opinião espontânea
Resposta da Vodafone UK - Walton on Thames
Hi there,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again, Vodafone Social Media Team
Resposta da Vodafone UK - Walton on Thames
Hey there,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.