We met Matthew at the Vodafone shop in the galleries Washington today. I had ordered a new iPhone for my son over the phone and went in to collect it this morning but everything about the order was wr... Ver mais
A empresa respondeu
The Galleries SC, NE38 7SD Washington, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
We met Matthew at the Vodafone shop in the galleries Washington today. I had ordered a new iPhone for my son over the phone and went in to collect it this morning but everything about the order was wr... Ver mais
A empresa respondeu
Amazing customer service from Jack at Washington. Jack was polite, professional and a spectacular problem solver. After having problems with data roaming whilst abroad myself and my husband came into... Ver mais
A empresa respondeu
Thanks Natasha, you were super helpful and I really appreciate your time. I’ll definitely be coming back.
A empresa respondeu
Matt was very helpful and friendly. He gave good advice for what was best for us.
A empresa respondeu
Escrito pela empresa
The Galleries SC, NE38 7SD, Washington, Reino Unido
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
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Fantastic service in store today by lee what a credit he is

Resposta da Vodafone UK - Washington Galleries
Amazing customer service from Jack at Washington. Jack was polite,
professional and a spectacular problem solver. After having problems with data roaming whilst abroad myself and my husband came into store very stressed after a long flight. Jack had tremendous listening skills understanding our issue and after speaking with customer services we received the outcome we wanted all down to Jack. This young man is a credit to Vodafone ! Thankyou & well done 👏

Resposta da Vodafone UK - Washington Galleries
Just popped into Vodafone waahington for a technical query and couldn't have had better service from Matthew. Thanks!

Resposta da Vodafone UK - Washington Galleries
Fab service in store from all the agents especially lee worked his socks off under pressure

Resposta da Vodafone UK - Washington Galleries
Great service in store today by Simon what a lovely gentleman

Resposta da Vodafone UK - Washington Galleries
Such friendly staff, Jack and Lee really helped me get sorted with a new phone.

Resposta da Vodafone UK - Washington Galleries
Simon helped me save £40 on my broadband today. What a gentleman, very helpful and not pushy. A great store with great staff.
Thank you again!

Resposta da Vodafone UK - Washington Galleries
Needing a new phone, I strolled in with an idea of what I wanted. Newly retired and often out with no wifi, I also needed a new plan with much bigger data allowance. The wonderful Lee upped me from 20gb to 80gb. Plusnet was also pushing customers to other providers for broadband. Currently at a whopping £50+/month for copper ADSL, Lee moved me to fibre for a start of £22 and got a date for engineers. I was going to have to switch but he got me a far better deal than I could have on my own. He then upped my mobile data package to 100gb for £10/month. Lee did all the work, set up new phone, tranferred apps, data etc across from old iphone to new Samsung, saving me £35 a month
I am so impressed and can't thank Lee enough for his advice and help. When I said I didn't want a contract phone, he didn't say a word to dissuade me. I noticed that and felt respected.
I'm absolutely delighted! Many many thanks.

Resposta da Vodafone UK - Washington Galleries
I was looking for a new sim plan and Jack was very helpful getting it sorted.

Resposta da Vodafone UK - Washington Galleries
Fantastic service in store today wouldn't go anywhere else always helpful

Resposta da Vodafone UK - Washington Galleries
Thanks for helping sort my email.
my phone is now back up in running order

Resposta da Vodafone UK - Washington Galleries
Thanks for setting my phone up!
Made the whole process every easy

Resposta da Vodafone UK - Washington Galleries
Everything explained and checked for my current data usage to figure out which mobile plan suits me, so I’m not paying for data I don’t need. I like to go into the store so I can ask questions face to face. Lee the store floor manager answered all my questions and queries and the whole process from start to finish was very quick and easy to do.

Resposta da Vodafone UK - Washington Galleries
Thanks for sorting my phone out. And helping me get a better.

Resposta da Vodafone UK - Washington Galleries

Resposta da Vodafone UK - Washington Galleries

Resposta da Vodafone UK - Washington Galleries
Matthew sorted the transfer and upgrade. Top man!

Resposta da Vodafone UK - Washington Galleries
Upgraded my phone with Paula. Lovely service thankyou

Resposta da Vodafone UK - Washington Galleries
MATTHEW WAS FANTASTIC AND EXTREMELY HELPFUL

Resposta da Vodafone UK - Washington Galleries
Waited a little time to get served, as soon as Lee was free he came to greet us. The service received was fantastic, all information was clearly explained to us in detail and we were given a great deal on both devices. Both left happy customers. Thank You so much

Resposta da Vodafone UK - Washington Galleries
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