Gaurav, was very helpful and able to save us some money on updating our phone contracts. He’s always a pleasure to work with when we update our contracts and is very knowledgeable and good at explaini... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoPeascod Street 112, SL4 1DN Windsor, England, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Fantastic customer service from Al. Explained SIM only contract options clearly sharing his screen as proof (very reassuring!). Didn’t oversell. Saved me 30% off my previous contract which I was... Ver mais
A empresa respondeu
Great service in Windsor store from Luke resolved the issues within 20 mins after us spending 2 hours + on phone previous evening. Not only efficient polite service Luke was able to offer an enhanced... Ver mais
A empresa respondeu
Helpful sourcing of best contract & phone upgrade. Coverage in store now so good however
A empresa respondeu
Informações sobre a empresa
- Operadora de redes móveis
- Empresa de telecomunicação
- Loja de telemóveis
- Operador de Internet
- Serviço de hospedagem web
Sobre Vodafone UK - Windsor
Escrito pela empresa
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Informações de contacto
Peascod Street 112, SL4 1DN, Windsor, England, Reino Unido
4,8
Excelente
127 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Windsor location Mohammed and Ali
We worked with Mohammed and Ali at the Windsor location and they truly have a customer centric approach.
As Americans moving to the UK they made it easy.
1 de julho de 2025
Opinião espontânea
Resposta da Vodafone UK - Windsor
Hey Andrew,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Luke was excellent & patient
Luke was excellent & patient.
The best !
21 de junho de 2025
Opinião espontânea
Resposta da Vodafone UK - Windsor
Hi Marc. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent very helpful
Staff were extremely helpful and courteous. Having issues with billing and headset and they have remedied billing and are now send phone for repair. Excellent customer service
19 de junho de 2025
Opinião espontânea
Resposta da Vodafone UK - Windsor
Hi Isabel. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amazing customer service 10/10
Amazing customer service 10/10
Thank you
19 de junho de 2025
Opinião espontânea
Resposta da Vodafone UK - Windsor
Hi Margaret. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ali is an incredible asset to your shop…
Ali is an incredible asset to your shop in Windsor, I was waiting for a flight to South Africa and decided to pop in to look at phones, with no real intention of buying one. However, step in Ali, he convinced me to upgrade and even said he'd help with the transfer of data between phones in as little as 30mins. great deal, great customer service.
19 de abril de 2025
Opinião espontânea
Resposta da Vodafone UK - Windsor
Hey Greg,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
We arrived expecting to have a battle…
We arrived expecting to have a battle with an issue but Ali was amazing and helped us quickly resolve the problem. Thank you Ali. Will come back to Windsor when we need any help with Vodafone, much better than online/phone help. Well done, keep up the good work.
24 de maio de 2025
Opinião espontânea
Resposta da Vodafone UK - Windsor
Hey Chris,
Thanks for the lovely review and fantastic support for Ali.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Fantastic service from Ali
Fantastic service from Ali, helped me get the best deal for me and went above and beyond helping me transfer my data from my old to new phone. Would recommend the team in the Windsor store
21 de maio de 2025
Opinião espontânea
Resposta da Vodafone UK - Windsor
Hey Dean,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Resposta da Vodafone UK - Windsor
Hey Sunny,
Thanks for the lovely review and fantastic support for Sufi.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Vey helpful person
Vey helpful person. I'm disabled and team understand my needs. Thank you for help
24 de abril de 2025
Opinião espontânea
Resposta da Vodafone UK - Windsor
Hey Bulent,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Luke has been a great help
Luke has been a great help, swapped over from EE to Vodafone, much better deal and helpful with everything!
21 de abril de 2025
Opinião espontânea
Resposta da Vodafone UK - Windsor
Hey Henry,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
New Phone Purchase A very service
A very service, passing on all information without me having to ask any questions, I would recommend this store to everyone.
9 de abril de 2025
Opinião espontânea
Resposta da Vodafone UK - Windsor
Hey Andy,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Fantastic service from Luke at Windsor…
Fantastic service from Luke at Windsor Vodaphone shop! He made the whole process of buying my new phone & updating my contract which was complicated look easy ! He was Soooo helpful and knowledgeable! Luke is a great asset to Vodaphone! Don’t let him go!! 😄
1 de abril de 2025
Opinião espontânea
Resposta da Vodafone UK - Windsor
Hey Harriet,
Thanks for the lovely review and fantastic support for Luke.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Michael from Windsor Branch
I would like to thank Michael from Windsor branch, he has been excellent and very kind to address and resolve an issue which Vodafone call center did not actually spare time or provide advice despite my several attempts.
It was the best thing happened to me walking into the store and thankfully Michael took an extra step and went for extra mile to help me - and helped Vodafone to keep my business otherwise i was planning to move it somewhere else.
Thanks again Michael…
28 de março de 2025
Opinião espontânea
Resposta da Vodafone UK - Windsor
Hey Murat,
This is fantastic to hear! We really appreciate the feedback. It brings us great joy to hear that Michael was able to sort it out for you at the store.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service and quick fix and a big…
Great service and quick fix and a big smile from Gauraj today.
27 de março de 2025
Opinião espontânea
Resposta da Vodafone UK - Windsor
Hi Marie,
We appreciate your review and are thrilled to receive such positive feedback.
Should you need any assistance, feel free to contact the Social Media team on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.
Thank you once more,
Vodafone Social Media Team
Resposta da Vodafone UK - Windsor
Thanks for your feedback Hannah.
All the best, The Vodafone Social Media Team
Noreen was so great she was wonderful…
Noreen was so great she was wonderful she was so helpful she went through everything with me step by step thank you and I will come and see her again
24 de março de 2025
Opinião espontânea
Resposta da Vodafone UK - Windsor
Hi Michael,
This is a great review for Noreen. Thanks for sharing your feedback. If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Excellent service from Gaurav at the Vodafone Windsor…
Gaurav at the Vodafone Windsor store was super helpful and knowledgeable! He was able to help me find a great deal and offer excellent advice on my next upgrade. Thank you very much, Gaurav for the amazing service!
24 de março de 2025
Opinião espontânea
Resposta da Vodafone UK - Windsor
Hi there,
Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: http://vodafone.uk/3lCYUxW X: http://vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Excellent experience - Ali
Ali was extremely helpful and guided me through the process for my upgrade. He was also very supportive and answered any of my questions. I would very much recommend Ali to anyone who goes to the Windsor store.
22 de fevereiro de 2025
Opinião espontânea
Resposta da Vodafone UK - Windsor
Hey Cameron,
Thanks for letting us know what an amazing job Ali did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
DO NOT GET ANY INTERNET PRODUCTS FROM VODAFONE
I went into the store in Windsor on Saturday 15/02/2025 ,as i was having issues with my Dongle , did advice the manager that i spoke to customer care and they said i could come into the store and get the dongle exchanged as it was faulty, The store manager said as he did not have ay in stock to come the next day as he will get from another store, went on Sunday and was told the manager was off today but the customer exec was ready to help , he asked if i had spoken to the customer care online and did say yes on the 13/02/2025 , as usual this is not the first time experience there were no notes on the system,
The exec said till I don't get confirmation from the online team he cannot do anything.
I called the 191 and spoke to shubhi , i explained to her everything, she took nearly 15 mins to get all the information , then she said sorry we cannot give you a dongle it will need to be sent for repair and i will have to pay for the repair costs as i have had the device for 8 months, i told i have not damaged it ,there is something wrong internally which is not my fault , she kept on saying no , i asked for a manger as i use this device for work purposes and will not be able to work as they were not giving me a replacement device while this one is sent for repair.
Do they understand my job is at risk if i don't work for 2 weeks as i will not have any internet, while selling their products they are very good and do all the promises on this earth.
I asked for a manager and she said oh he is busy , then i was very persistent and it took me good 10 mins to keep saying i want a manager , then she said to put the phone down as her manager will call , as they don't have a system of transferring call's , what kind of system is being run which shows their products dont work properly.
in the end the manager also refused to exchange and said can i help you with anything else which i think is so crazy , you cannot solve one issue and are ready to listen to other issues which again you cannot solve.
i have been a loyal customer with Vodafone for more then 14 years and this what they do, I am not happy with the service i received and wait for my contract to end and never use them again
will tell everyone DO NOT GET ANY INTERNET PRODUCTS FROM VODAFONE
16 de fevereiro de 2025
Opinião espontânea
Resposta da Vodafone UK - Windsor
Hey Sukhi, Apologies for any confusion regarding your dongle. With any faulty device, our first option will always be t ofix the fault. If this was caused by a manufacturers issue, and the device is in warranty, the repair will be free of charge. If the fault cannot be fixed, we would provide a replacement. But we will need to send the device for repair to ascertain the issue and see if this can be repaired. Apologies if this was explained correctly during your recent calls.
All the best, The Vodafone Social Media Team
Just had the most professional expert…
Just had the most professional expert service from Ali and Luke , handled with much courtesy and care thanks boys
7 de fevereiro de 2025
Opinião espontânea
Resposta da Vodafone UK - Windsor
Hey Joel, Thanks for your awesome feedback for Ali and Luke. All the best, The Vodafone Social media Team
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