Vodafone Group Opiniões 

After long enough 14 years of being customer with Vodafone and for the last 4 years I believe its became a scamming company.
Ive strongly recommend not to renew your contract with this company, 100 % Missleading with prices , and contract prices. Heden charges became part of your life. Call center service from abroad of India sharing your data with other countries thats owesly first part of scam .that's why you get so many scams calls. AVOID, JUST AVOID PEOPLE

Appalling customer service have phoned 5 times for a proof of purchase of a device i got from Vodafone which is damaged I need the proof of purchase for my insurance I’ve been nearly 2 weeks without a phone because of this I use my phone for business and cannot get a replacement because I cannot get a proof of purchase from Vodafone. Endless phone calls emails etc no luck filing a complaint with the fca now.!!!!!

Terrible customer service! Iv been left with. No phone for 3 days ! Day 4 tomorrow still no help ! You’re complaints team have zero skill and no idea what they are doing ! Epic failure, I’m a 43 year business customer and you’re answer is for me to go join o2 to sort you’re failure out !!!!

12 months ago went with a new provider told everything would be taken care of by one switch and I didn’t need to do anything. Fast forward 12 month I didn’t realise it was still connected to vodaphone. I’ve since for the last two months been trying to get them to disconnect and everytime they don’t do it come up with some excuse. Last night 1/6/26 I spent over an hour being passed from one customer service agent to the next each telling me the next agent could sort it. They ran out of options as they kept sending me back to the previous team saying that they could deal with it. Telling me my refund would be 8 pounds I mean how what why… I’ve been with vodaphone 6 years for my broadband with no issues till the start of the end…. I would not recommend them whatsoever no customer service no customer satisfaction nothing avoid at all costs and try complain that’s another issues they won’t give you the email or number says they have internal complaints procedure! What an absolute joke should be illegal to do this to people.

I’d put lower but I can’t. Appalling service and makes it impossible to cancel, should be a crime. Avoid at all costs if you can

I was sent text msgs from Vodafone to upgrade my phone and my plan. When I put my phone number in ,it says the Vodafone does not recognise the number. We can only joke about it , it looks like they using the software from the 90s. So good luck log in with your mobile number))))

I visited the gloucester store and the young lady viktoria was friendly and very helpful. Viktoria knew her products and was swift in taking my new business.

Treat customers awfully when they leave (even those who've been with them for many years). Clearly the best way to avoid this is not to go with them in the first place. I certainly won't be going back, nor will I now be considering them for Broadband as I have been. NEVER AGAIN for me or my family. Lesson learnt.

Don't trust vodaforne or ICE communication they business partner they are the worse phone company i have ever used Can’t get to talk to anyone I have tacken some of my phone away and gone to a new provider and very happy.
I paid all the invoices,they keep stopped the service ,then when we asked them to stop sending invoices to us ,they asked us to pay £10050 cancellation fee .
They are crazy.

After having a bad experience trying to apply a voucher to my phone number that I was unable to use, I spoke with very friendly Wanditer who I would definitely give a 5 star rating, she was quickly able to resolve the issue and got my number up and running with the GB data and minutes that I needed. Thanks!

Disgraceful, I'm trying to pay the remainder of my bill and I'm chatting to a bot that puts me through to someone the other side of the world who hasn't a clue how to allow me to pay my bill. Disgraceful company

If i could give no stars i would. Canceled 3 contracts properly in October. Vodafone still took the money until December when I went through to my bank to cancel the payments. They still send me bills to this day and tell me I owe them money. I have contacted them repeatedly to say they r still sending me bills. Every time they say they are cancelled and I won't get anymore. A debt collectors emailed me to say Vodafone has passed the debt to them . I've been fighting this for over 6 months and I still got an email today saying I owe them money. Im lost with who to go to for help to resolve this im mentally ill and have a panic attack every time I get a new bill that I do not have as the phones were cut off in October. Not only badly over priced which is why I decided to leave but absolutely the worst company to try to get help to resolve any issues

Paid for a 20 euro sim. Their app deceptively makes it look like you've used your data by showing 349/350 and having a red line to signify how much you've used. Seeing this, I added 20 euros. I had now doubled my gigs, of which I had only used 1. They count down. They know fully well this is easily mistaken. Customer service was no help at all.
Well done, Vodafone, you cheated me out of twenty euros, and cost yourself hundreds in future use.

As a long standing customer of Vodafone, I’m so disappointed with my recent customer service/complaints department. They lie, are dishonest & the service is absolutely shocking. Once my contract is up, I’m leaving and never returning.

I wouldnt advise anyone to go with this company. Poor customer service and poor signal. When I had banking problems and had to change over all my bills with other companies contacted me and got them back up and running with the new details but Vodafone never once contacted me until they decided they would send a tiny bill of £52 to debt collectors instead of trying to contact me to get the direct debit details changed. Avoid!

Terrible customer services and complaints - impossible to deal with

Upon signing up to a 24-month contract with Vodafone it was said we could move our broadband with us if we were to move address, as we were looking at buying a house at the time. 17 months later we try to move our broadband to find out we can’t move it without signing up to another 24-month contract or paying a cancellation fee, because 6 months ago the policy was updated. That is not what we agreed to upon signing up and it just seems like a scam! Also, the internet wasn’t great either!

Where do I begin. I was contacted by a third party seller as my contract was ending [How do they know? Where do they get the information that your contract is ending?]. Anyway this person phoned me no less than 5 times over the course of two weeks, each time giving me - supposedly- better deals. I eventually agreed to buy a new iPhone with them... From then on, it became more and more complicated. My contract ended up being shared between Vodaphone Business and THREE. I experience problems with my iPhone 15 plus almsot from day 1, but trying to get it resolved was the biggest headache ever. I was passed from pillar to post... eventually NOTHING was done. But the BIGGEST problem began four months ago. My DD failed because some scammer took over £100 from my account fraudulently. I got that money back, but it meant that my DD to Vodaphone Business did not go through. Around the same time I had a bad fall, broke 4 ribs, punctured my lung, had to have three operations annd was in hospital for over 4 weeks. I am self-employed, so was not earning any money for some time. I contacted the third party seller. They said they were unable to help, but would raise a ticket with Vodaphone Business, and that they would call me once they had an answer. I did not receive a call. I Googled the number for Vodaphone Business, but the number put me through to Compare the Networks... who said -again- that they couldn't do anything and that they would have to speak to Vodaphone Business and get back to me... I eventaually spoke to someone at CTN again. They gave me a number for Vodaphone Business Customer Service. GREAT I thought. Unfortunately the number put me through to a company called GIACOM. I spoke to someone called Nicole. She said she gets calls from people in a similar position to myself about ten times a day - all looking for Vodaphone Business. She said she repeatedly tells CTN and Vodafone Business NOT they are giving out the WRONG Number. Long story short, CNT says they can't take my payment and that I need to speak to Vodaphone Business to arrange a payment plan, but they CANNOT GIVE ME A NUMBER THAT ALLOWS ME TO SPEAK TO A LIVE PERSON. Sorry, but I am tearing my hair out. I have not been able to use my phone for over four months now and I have told CTN that I want substantial compensation, but they say I will have to speak with Vodaphone business. Can anyone understand my frustration?????

On 9th March, Openreach cut the broadband cable to our property and 3 others without warning when they removed a pole which had been leaning for 16 months, and which they had previously inspected and deemed not to be dangerous. It was removed by engineers working on a problem affecting a nearby village, who decided without checking the history that the pole needed immediate removal. They did not have the courtesy to inform the 4 properties affected of the action they had taken. We run an entirely online business from home in a rural area with no 4G coverage, so lost both internet and phone service and were unable to operate. Over the following 10 days, we spent around 20 hours on calls and chats to Vodafone and Openreach - all calls having to be made outside in a nearby field to get 4G - only to be repeatedly given wrong information and false assurances as to when our broadband would be reconnected. Eventually, after repeated requests, the case was escalated to Directors Complaints at Vodafone (Complaint Ref: 164301500). However, it took a further 15 days and multiple email exchanges before the pole was finally replaced and our broadband cable restored on 2nd April. We had no internet, no phone service and no access to emergency for 24 days, and our business was severely impacted. Our contact at Directors Complaints repeatedly failed to obtain any information as to why this issue was not being resolved, and we were simply told to wait for the next update from Openreach. We subsequently learnt from the engineers who replaced the pole that it should have been reinstalled the day after it was removed, but it was logged incorrectly in the system. As a result of this, the job was conflated with another job nearby requiring tree cutting, and Openreach took over 3 weeks to get quotes for and arrange this work, which was nothing to do with our broadband.Vodafone showed a complete disregard for us as business customers by refusing to proactively investigate the reasons for this serious loss of service, which as we now understand was wholly due to errors by Openreach and could and should have been resolved within a day. The communication between Vodafone and Openreach is woeful. Vodafone offered us a derisory £200 compensation for this dreadful customer experience - clearly this does not even begin to cover our business losses, time spent dealing with ill-informed customer services, great inconvenience and stress.