After a month, the wire was finally recognized by the company and order was moved forward. A frustrating experience, will not use wire again with them.
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Leia as opiniões dos outros
Unreal, was anxious not seeing Paypal but now I'm glad i took the risk, shipment was less than a week "tracked" even better they offer a free shipping option if you don't mind waiting a little lon... Ver mais
A empresa respondeu
First time ordering,Paid the invoice,Wmailed them,got a response saying i didnt pay yet,emailed them the transaction id and paid ticket but no response yet, \Turns out itwas the payment system messin... Ver mais
A empresa respondeu
Placed an order…. It never landed. Been trying to get a refund going on two weeks now. I’ve emailed several times with no response back. It's a shame they would lose a customer over $40 bucks. Th... Ver mais
Informações sobre a empresa
Escrito pela empresa
Ayahuasca, Kambo, Rapé, Psychotria Viridis & other Shamanic Herbs from around the world. Ethically sourced & sustainably harvested ethnobotanicals.
Informações de contacto
Nieuweweg 5a , 2033 DK, Haarlem, Holanda
- www.wakingherbs.com
3,7
Aceitável
54 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 66% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I have placed several orders with waking herbs
I have placed several orders with waking herbs. I have also used other places for the same type of products. Waking herbs has the highest quality products and the best deals! I won't ever order anywhere else. Everything I have ever ordered has been shipped and delivered faster than expected and as I stated before the quality is top notch!!
22 de junho de 2023
Opinião espontânea
Resposta da Wakingherbs
Dear David,
Thank you so much for taking the time to share your experience with us! We greatly appreciate your kind words and your continued support. It brings us immense joy to hear that you have found our products to be of the highest quality and that our deals have met your expectations.
At Waking Herbs, we strive to offer our customers the best possible experience, from the moment they place an order to the timely delivery of their products. We take pride in ensuring that each package is shipped promptly and arrives in a timely manner.
Your satisfaction is our ultimate goal, and we are thrilled to know that you have chosen us as your go-to supplier. We are committed to maintaining the high standards of quality and service that you have come to expect from us.
Once again, we would like to express our gratitude for your kind feedback and your continued loyalty. Should you ever have any questions or need further assistance, please don't hesitate to reach out to our dedicated customer support team. We look forward to serving you again in the future.
Warm regards,
Waking Herbs Customer Support Team
Scammed me
They scammed me, refused to give refund after paid despite cancelling my order, then ignored my emails. Stay away from this company!
5 de fevereiro de 2023
Opinião espontânea
Resposta da Wakingherbs
Dear costumer,
Thank you for your feedback. We are truly sorry to hear that your experience at the time did not meet your expectations.
My name is Majo, and I am currently in charge of Customer Service. One of our main intentions today is to grow and improve — not only in the quality of what we offer, but also in the care and human connection we bring to every interaction.
We would sincerely appreciate the opportunity to be in touch with you, to listen and understand what happened, learn from it, and offer you a proper solution if your situation was not resolved in the best way back then.
Please feel warmly invited to contact us at admin@wakingherbs.com
. Your experience and perspective are truly valuable to us, and we are grateful for your contribution to our growth.
Thank you again for your time and for helping us become better.
Warm regards,
Majo
Waking Herbs Customer Service Team
This would be a product review if I received it....
After I was actually able to pay for my order which was not at all cheap, I never received my product (b cappi paste), so I wrote them an email....I have yet to receive my product a refund or even a response to my email.
4 de maio de 2023
Opinião espontânea
Resposta da Wakingherbs
Dear costumer,
Thank you for your feedback. We are truly sorry to hear that your experience at the time did not meet your expectations.
My name is Majo, and I am currently in charge of Customer Service. One of our main intentions today is to grow and improve, not only in the quality of what we offer, but also in the care and human connection we bring to every interaction.
We would sincerely appreciate the opportunity to be in touch with you, to listen and understand what happened, learn from it, and offer you a proper solution if your situation was not resolved in the best way back then.
Please feel warmly invited to contact us at admin@wakingherbs.com
. Your experience and perspective are truly valuable to us, and we are grateful for your contribution to our growth.
Thank you again for your time and for helping us become better.
Warm regards,
Majo
Waking Herbs Customer Service Team
Angry possum
Well, first order never arrived (lost?)... so I spent the shipping to have it reshipped (registered) now that it has not arrived a second time... they now want me to send more money to have it reshipped a third time... it's there a super registered? Cmon guys. This is not customer service at this point but a lack thereof. Update*** just received a response from customer service..... only took em 3 years. All the sudden. You want to make it up to me? Send the order to us that you were supposed to send 3 years ago.
2 de junho de 2023
Opinião espontânea
Resposta da Wakingherbs
Dear costumer,
Thank you for your feedback. We are truly sorry to hear that your experience at the time did not meet your expectations.
My name is Majo, and I am currently in charge of Customer Service. One of our main intentions today is to grow and improve, not only in the quality of what we offer, but also in the care and human connection we bring to every interaction.
We would sincerely appreciate the opportunity to be in touch with you, to listen and understand what happened, learn from it, and offer you a proper solution if your situation was not resolved in the best way back then.
Please feel warmly invited to contact us at admin@wakingherbs.com
. Your experience and perspective are truly valuable to us, and we are grateful for your contribution to our growth.
Thank you again for your time and for helping us become better.
Warm regards,
Majo
Waking Herbs Customer Service Team
I ordered 150g Bobinsana leaves and…
I ordered 150g Bobinsana leaves and 150g Bobinsana BARK but received Bobinsana powder with shavings. Was this the bottom of the barrel? I almost ordered a 1000g, so glad that I didn't. Can you imagine, 1000g of powder? This is how to ruin a relationship with your customers.
NB. Thank you for your reply. It's not that the product did not meet my expectations. It didn't meet your description. I ordered Bark and received a lot of powder.
2 de junho de 2023
Opinião espontânea
Resposta da Wakingherbs
Hi Elena,
I am sorry to hear that the product you received did not meet your expectations. We will contact you by email to discuss how we can solve this.
100% legit
Fast delivery good product ordering from them again for sure
9 de fevereiro de 2023
Opinião espontânea
#1 supplier amazing quality
You don’t want to get your bark from anywhere else. I’ve tried quite a few different companies and this one takes it for sure. Amazing quality wow you gotta try it to know what I am talking about. Awesome job guya
21 de janeiro de 2023
Opinião espontânea
Reliable Shop and very good Product
It was my third order from the vendor in about one year and i am again very happy with the shop, the buying process and the information they sent concering your order and shipping.
Then i have to say that i am very happy with the product, it is very good quality and what i think is important that i feel the good spirit which comes with the product.
Thank you very much, wakingherbs team!
Love and Light
9 de outubro de 2022
Opinião espontânea
Thanks for the delicious tea
Thanks for the delicious tea! At the same time it is also a great packaging! :)))
18 de outubro de 2022
Opinião espontânea
Great customer service and excellent product
Great customer service. Had a minor problem with packaging, but after contacting customer service it was quickly resolved and would highly recommend them for future purchases.
1 de outubro de 2022
Opinião espontânea
Resposta da Wakingherbs
Hi Michael,
Thank you for your feedback and we are happy to hear that the issue was resolved quickly.
Ha-peh🙏
Awesome service, im reccomending this to evryone this is just something that is out of evry league. God bless Apurina ive never seen anything like this...
26 de setembro de 2022
Opinião espontânea
great vendor
very good customer service, available to support in any issues that may arise. The quality of products are good.
I will definitely buy again. Thank you
14 de setembro de 2022
Opinião espontânea
Quality Vendor
I've ordered from WakingHerbs 9 times in the past 3 years. I trust their team and 100% enjoy doing business with them. The products I've received are consistently of highest quality, I notice this each time, as have friends I share my supplies with.
When I've had questions, Rene from WH has responded promptly, I think in less than a day for each message and usually just a couple hours. Each package I've received from WH has included a bonus gift, or gifts, those items changing with the amount of each order. It's fun to see what extras they've tucked in and to be introduced to other products in this way.
Shipping is not Amazon Prime, it's taken between 2 and 4 weeks for me to receive most of my orders, but the quality of the products is worth it, I prefer supporting a team that is passionate about its mission and products over a vendor whose package might arrive a little quicker.
14 de setembro de 2022
Opinião espontânea
Great Company !
Had a few issues with delivery on my end and customer service was a pleasure to work with ! Really happy to have found these guys , their selection of herbs is pretty diverse
9 de setembro de 2022
Opinião espontânea
Great experience
Ordered horchata and guayusa and received it very quickly. Really like the tea.
And above all: love what you are doing for the community.
2 de setembro de 2022
Opinião espontânea
so happy to have found you guys
Goods ordered to the uk - no problems, very happy and much better than prodycts I got direct from Peru.. thanks
8 de setembro de 2022
Opinião espontânea
quality goods - quality people..
omg such nice people... bunch of liars below, every order is great and customer service amazing.. thanks philip
7 de setembro de 2022
Opinião espontânea
They just took my money without sending…
They just took my money without sending anything
28 de julho de 2022
Opinião espontânea
Resposta da Wakingherbs
Dear costumer,
Thank you for your feedback. We are truly sorry to hear that your experience at the time did not meet your expectations.
My name is Majo, and I am currently in charge of Customer Service. One of our main intentions today is to grow and improve, not only in the quality of what we offer, but also in the care and human connection we bring to every interaction.
We would sincerely appreciate the opportunity to be in touch with you, to listen and understand what happened, learn from it, and offer you a proper solution if your situation was not resolved in the best way back then.
Please feel warmly invited to contact us at admin@wakingherbs.com
. Your experience and perspective are truly valuable to us, and we are grateful for your contribution to our growth.
Thank you again for your time and for helping us become better.
Warm regards,
Majo
Waking Herbs Customer Service Team
Improperly processed material - not safe
The green apuriña rapé I purchased was made dangerously poorly with way too high amounts of ash, leading me to burn my nasal passages. I had to throw it out. The harmalas base was clearly unpurified and I haven't had a chance to process it to see if it can be saved. Definitely not worth the high price they charged. I can't recommend this shop to anyone.
27 de julho de 2022
Opinião espontânea
Resposta da Wakingherbs
Dear costumer,
Thank you for your feedback. We are truly sorry to hear that your experience at the time did not meet your expectations.
My name is Majo, and I am currently in charge of Customer Service. One of our main intentions today is to grow and improve, not only in the quality of what we offer, but also in the care and human connection we bring to every interaction.
We would sincerely appreciate the opportunity to be in touch with you, to listen and understand what happened, learn from it, and offer you a proper solution if your situation was not resolved in the best way back then.
Please feel warmly invited to contact us at admin@wakingherbs.com
. Your experience and perspective are truly valuable to us, and we are grateful for your contribution to our growth.
Thank you again for your time and for helping us become better.
Warm regards,
Majo
Waking Herbs Customer Service Team
asked money for weeks for an order that…
asked money for weeks for an order that I already paid, they didn’t ship my order and order still not on the tracking. In the moment I ordered ETA latest was 26th June it is already passed that day with no update from tracking. They are Refusing the refund as well. The person works at customer communication RENE and he is not giving the contacts of the owner probably to cover his mistakes. There nobody else to talk to. Do not buy from this company. Your order won’t be shipped, if shipped would be late and you won’t be able track it. And they will ask money again for an order you already paid. Don’t buy stay away!
28 de junho de 2022
Opinião espontânea
Resposta da Wakingherbs
Dear costumer,
Thank you for your feedback. We are truly sorry to hear that your experience at the time did not meet your expectations.
My name is Majo, and I am currently in charge of Customer Service. One of our main intentions today is to grow and improve, not only in the quality of what we offer, but also in the care and human connection we bring to every interaction.
We would sincerely appreciate the opportunity to be in touch with you, to listen and understand what happened, learn from it, and offer you a proper solution if your situation was not resolved in the best way back then.
Please feel warmly invited to contact us at admin@wakingherbs.com
. Your experience and perspective are truly valuable to us, and we are grateful for your contribution to our growth.
Thank you again for your time and for helping us become better.
Warm regards,
Majo
Waking Herbs Customer Service Team
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