WallpaperMural Opiniões 

296
•
TrustScore: 4.5 em 5

4,7

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Great customer service, I needed it quicker and they delivered it sooner. It looks gorgeous in my bathroom. I wanted something to look at whilst I was relaxing in the bath. Great quality heavy... Ver mais

Classificada 5 em 5 estrelas

This wall mural is amazing! It's simply breathtakingly lovely! I ordered the classic wallpaper, and hanging and matching each piece was a breeze. The rolls do alternate but are numbered, which is fan... Ver mais

Classificada 5 em 5 estrelas

I was skeptical to place an order because it seemed expensive and ordering custom pieces means no way to return or get your money back. But ultimately, this was the mural I wanted in our nursery and I... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Commande arrivée très rapidement. Tapissier de bonne qualité facile à mettre en œuvre avec de bonne instruction.

Informações sobre a empresa

  1. Loja de papel de parede

Escrito pela empresa

Premium Self-adhesive Wallpaper & Wall Murals. Fast worldwide shipping. Premium HD wallpaper murals printed and shipped in 2-5 business days. Transform any space to meet your taste with our premium, handcrafted, bespoke wallpaper murals. High quality, sustainable wallpaper. 5 star friendly service. Secure transactions. 1000+ designs. Peel & Stick Wallpaper.


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

296 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 83% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,7

Todas as opiniões

(296)

67 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 4 em 5 estrelas

It went up great

It went up great. Just the thin side of the paper is visible when done. In other words you can see the seams. My mural was quite dark so that’s probably why.

Would recommend this product for sure. It was nice to work with.

31 de março de 2023
Classificada 5 em 5 estrelas

The wallpaper is absolutely gorgeous!!!!!!!/

The wallpaper is gorgeous, however, the seams are a little apparent no matter what I have done to butt them up and smooth them out. Your correspondence and delivery of the wallpaper was impeccable and everyone who has seen my bathroom wall can't get over just how beautiful it is.

21 de fevereiro de 2023
Classificada 1 em 5 estrelas

Had to wait too long for samples,,so…

Had to wait too long for samples,,so much that I do not trust a good delivery time of this company

To reply to you
When I asked about my samples I was told you were very busy with big orders going out ??? Nothing to do with Royal mail

20 de março de 2023
logótipo da WallpaperMural

Resposta da WallpaperMural

Hi Tamara,

Thank you for your review. Sorry to hear that your samples took to long to get to you. After looking at your order, your samples were in fact dispatched on time. However, the delay came in that Royal Mail took 4 days to deliver your order. We cannot be held responsible for Royal Mail delays. We pay for first class delivery so your order should have been delivered within 1 working day.

Kind regards

Max

**Update

Hi Tamara,

That is correct, we were busy with a large amount of orders during the same period which is why your order was dispatched towards the end of the dispatch window. However, the four working day delay was due to Royal Mail services which we unfortunately do not have control over.

Once again, we apologise for the delay caused by Royal Mail. For full orders we use UPS who are much more reliable, but do not provide a letter service unfortunately.

Kind regards,

WallpaperMural

Classificada 2 em 5 estrelas

Beautiful design - Does not stay

Beautiful design. Very costly. Paper shrunk due to being in heating season and started to come off of wall. Entire 3/4 of mural fell off after a week of being in place. Attempting to work with customer service on a replacement. I have other brands of peel and stick in home with zero issues.

20 de março de 2023
logótipo da WallpaperMural

Resposta da WallpaperMural

Hi Jason,

I am glad to hear that you loved the design. It being the time of year where you might have your heating on will not make any difference to the wallpaper. The only instance where the wallpaper could shrink just after installation is if you did not let the wallpaper acclimatise in the room for at least 48 hours before installation.

Due to the fact you are stating the wallpaper is peeling away from the wall, that would suggest that perhaps either the surface of the wall you have installed the wallpaper on is not compatible, or, it might be that you have a faulty batch of wallpaper. Either way this will be resolved in the form of a replacement.

A member of the team will be in touch to request some photos of the installation and your preference on a replacement wallpaper.

Sorry for any inconvenience this may have caused.

Kind regards,

WallpaperMural

Classificada 5 em 5 estrelas

Can't recommend wallpaper mural enough!!!

Found this company on Instagram and so happy I did there paper was so easy to order, and arrived quickly. Came via a reliable courier also. Wall paper arrived packed securely and packaged brilliant & with the instruction guide on how to put the paper up correctly. The wallpaper is fantastic quality so thick & easy to use. I purchased paste the wall ready made wallpaper adhesive from b&q to put it up and looks amazing up. I changed the wall the paper was originally going to go on and contacted max to ask if it was possible to order extra paper that I was short and nothing was any trouble the extra foot I was short arrived and was perfect. Can't recommend them enough thank you so much max

15 de março de 2023
Classificada 5 em 5 estrelas

Great company with quality murals

I am super impressed with this company and their quality products. They were extremely helpful with answering our questions before we made our purchase. The mural was delivered when they said it would be and was beautifully wrapped and very well presented. The mural itself is incredible and we are over the moon with how it has transformed our granddaughter's playroom and it has her seal of approval! The decorator that hung the paper said it is the best quality paper he has worked with. I highly recommend this company and wouldn't hesitate to use them again.

23 de fevereiro de 2023
Classificada 4 em 5 estrelas

Love the design, but air bubbles

Love the design, packaging, and ease of installation. My only complaint is after installation the wall keeps developing air bubbles in the mural. I followed the instructions to a T and keep smoothing them out only for them to return. Otherwise, great product

7 de fevereiro de 2023
logótipo da WallpaperMural

Resposta da WallpaperMural

Hi Katie,

Thank you for your review!

It's great to hear that you love the design and the ease of installation you get with our Peel & Stick wallpapers.

In relation to the air bubbles, we have seen air bubbles appear within the first 48 hours as the paper acclimatises to the room. If you use the included felt application tool to push these bubbles out any that were appearing should stop appearing. If they continue to appear that typically means that either the wall the wallpaper was applied to has a difficult surface to stick to, or that the room it's self has a high moisture level. If you have any further problems, please do not hesitate to contact us!

Kind regards,

WallpaperMural

Classificada 5 em 5 estrelas

I’m new to wallpaper

I’m new to wallpaper, and when I received my order, I was so excited to get it hung. After my husband hung the wallpaper, we realized that it was probably not going to work in our bathroom because it was the peel and stick type, and it wasn’t a good texture for the bathroom. I hesitated to contact the company because I knew it was my mistake in ordering the wrong type of wallpaper for the bathroom. But I knew that I invested the money so I thought I would try to see if there was a solution that I could use to fix what I had done. The company responded quickly and helped me get to the bottom of the issue. Which was the type of wallpaper I ordered. They quickly offered to make it right and they printed the wallpaper again on the correct wallpaper. They gave me advice and made recommendations on what I needed to purchase to put it up correctly. In my opinion, They went above and beyond to correct a mistake that I made. And that’s very rare. I will continue to use this company and refer to my friends. And the second batch of wallpaper worked out perfectly! I couldn’t be happier.

23 de março de 2023
Opinião espontânea
Classificada 2 em 5 estrelas

The wallpaper is coming off!

The wallpaper is beautiful but it won’t stay on the wall! We installed a peel and stick mural in February and it started out great. I live in the US Northeast and the weather has been getting warmer and the wallpaper is coming off! Everyday I am trying to smooth out bubbles that are becoming so large it’s almost impossible. There are now visible gaps in the panels, weird overlaps in other spots, and it’s even creased in places trying to smooth back out. I thought the peel and stick would have been the way to go, but clearly I was wrong. Very disappointing.

22 de março de 2023
logótipo da WallpaperMural

Resposta da WallpaperMural

Hi Erika,

Thank you for your review.

I’m very sorry to hear that you are having issues with your wallpaper. Usually Peel & Stick is a great alternative to our traditional pasted wallpapers it we very rarely have any issues with it. If the wallpaper is starting to come off it is likely not down to the weather conditions, but the walls surface. A member of the team will be in touch right away to investigate why this might be happening and how we can resolve this issue.

Kind regards,

Max

Classificada 2 em 5 estrelas

Disappointed

I had really high expectations for this website. Ordered 2 wallpaper samples, which never arrived. Emailed the company who did then resend them, however they weren't samples of the actual wallpaper. They were samples of the material and the picture was what I ordered but it wasn't to scale or full size so very difficult to see what it would look like when on the wall, despite the small square showing 'actual size' in the corner, which looked grainy and blurred anyway. Unfortunately went with a different company instead which is a shame as I loved their designs.

9 de fevereiro de 2023
logótipo da WallpaperMural

Resposta da WallpaperMural

Hi Hollie,

Thank you for your review.

First of all I would like to apologise that the first sample order got lost in the post and for any inconvenience this may have caused.

In relation to the samples you received, they were samples of the actual wallpaper on your chosen wallpaper type. Due to our wallpapers being made-to-measure we can’t provide to scale samples for every sample order as each wall has different dimensions. Furthermore, we look to include the majority of each design in a sample to ensure that all areas of the mural are seen before ordering. If we were to scale the samples up you would only get a small section of the design and its colours. We introduced a 100% crop box on the right hand side of the sample that shows the mural to the scale of an average wall. This is to give you an indication of the print quality of your chosen design. In this case you were not happy with the print quality and chose not to order. This is the purpose of our samples, we provide actuate samples to ensure that our customers are happy with the print quality of the mural they are looking to order.

Finally, before we add any designs to our website we ensure they are of optimal print quality, if they are not, we will not add the design. We have strict print quality standards and print to 600 dpi which is more than our competitors. The two designs you ordered samples of are indeed on other websites, however, this also means that are using the same source design file so their prints will either be of the same quality or less.

Kind regards,

WallpaperMural

Classificada 5 em 5 estrelas

Wallpaper for canvas

I used your wallpaper to create a new “painting” for our house! It turned out amazing and I get so many compliments. Kinda wish I would have just done the mural for the whole wall 😊

20 de março de 2023
Classificada 3 em 5 estrelas

Great design but some shrinkage

Lovely design and good delivery. We bought the heavy grade paper as wanted best quality. Paper shrunk a little on the wall. Looked lovely when first hung but pulled away and shrunk leaving gaps and seams that weren’t there when hung. Lovely design but a little disappointing.

18 de março de 2023
logótipo da WallpaperMural

Resposta da WallpaperMural

Hi,

Thank you for your review. I’m very disappointed to hear that your wallpaper has shrunk. With a paste-the-wall wallpaper that is very rare and is only usually caused when the central heating is turned on before the paste has had time to dry, therefore, causing it to shrink.

If you you could send over some photos for our team to review that would be perfect. We never want to leave a customer unsatisfied with their wallpaper so a member of the team will be in touch to see how we can resolve this issue.

Kind regards,

WallpaperMural

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais