I recently had an amazing experience with Wanderdoll, and I couldn't be happier with their service. A special thank you goes to Olivia, who truly went above and beyond to assist me! She was incre... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Wonderfull service from wanderdoll. I emailed customer service as I was ordering dresses for a big birthday that were due to arrive the day of the party. Massive thank you to Olivia who reassured me a... Ver mais
A empresa respondeu
Ordered on Friday paid for next day delivery checked the tracking on Saturday says delivered however no image available until Sunday. It clearly states the package has not been delivered... Ver mais
A empresa respondeu
Absolutely love this product! Great quality, works perfectly, and arrived quickly. Would definitely recommend to everyone. Thank you to Olivia for her great help with buying something else
A empresa respondeu
4,0
Bom
802 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 90% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Wrong items sent
Wrong items sent
Olivia from the Wanderdoll team was apologetic and swift with replies. Really helpful and efficient. Amazing representative and great brand!
25 de março de 2026
Opinião espontânea
Resposta da WANDERDOLL
Hey Lianne,
Thanks for leaving your review, we really do appreciate it. I'm happy to hear we we're able to resolve the issue swiftly for you and once again, so sorry for the mix-up. Please let us know if there is anything else we can help you with.
Kind regards,
Wanderdoll x
Amazing customer service..
Amazing customer service recived by Olivia 🤍 the quality of my items are unbelievable! So so happy x
23 de março de 2026
Opinião espontânea
Resposta da WANDERDOLL
Hey Bethany,
Thanks for leaving your review, we really do appreciate it. We’re so happy to hear you had an amazing experience shopping with us and please let us know if there is anything else we can help you with.
Kind regards,
Wanderdoll x
Thank you so much to Gary who helped…
Thank you so much to Gary who helped sort out a problem I had with a faulty dress. Always answered my questions quickly and was able to help and reassure me things would be sorted. Excellent customer service
17 de março de 2026
Opinião espontânea
Resposta da WANDERDOLL
Hey Kaytee,
Thanks so much for leaving such an amazing review, it really means a lot to us. Please let us know if there’s anything else we can help you with and we hope you have a lovely day :)
Kind regards,
Wanderdoll xx
customer service - excellent
I had the best customer service from Olivia she made it so easy to deal with. Thank you! 🥰
19 de março de 2026
Opinião espontânea
Resposta da WANDERDOLL
Hey Jessica,
Thanks for leaving your review, we really do appreciate it. We’re so happy to hear you had an amazing experience shopping with us and please let us know if there is anything else we can help you with.
Kind regards,
Wanderdoll x
Olivia in customer service helped me…
Olivia in customer service helped me with my return I bombarded her with emails nothing was too much for her
I loved what I purchased quality was amazing infact better than I thought item was too big will definitely purchase again as the service has been 5 ⭐️
16 de março de 2026
Opinião espontânea
Resposta da WANDERDOLL
Hey Debra,
Thanks so much for leaving such an amazing review, it really means a lot to us. Please let us know if there’s anything else we can help you with and we hope you have a lovely day :)
Kind regards,
Wanderdoll xx
Quality of product
Quality of product, insane! Delivery fast, options for next day delivery also. Quality of products complete value for money! Wow
13 de março de 2026
Opinião espontânea
Resposta da WANDERDOLL
Hey Meagan,
Thanks for leaving your review, we really do appreciate it. We’re so happy to hear you had an amazing experience shopping with us and please let us know if there is anything else we can help you with.
Kind regards,
Wanderdoll x
Scammers. Cheap disgusting and faulty clothing but they won’t refund you!
Returned the whole order including a co ord that was faulty, and ripped. I’d told them I’d washed this before I was due to wear it - they still accepted it was faulty via email then when I returned it they’re now refusing to refund but saying they’ll fix it? Small hole to them they’re claiming. It was a substantial hole, big enough you can fit your finger through it and they don’t even have the items to return it back to me now, but are still refusing to refund through Klarna so I’ve been scammed out of the money and clothes. They haven’t even offered replacement items, just the faulty ones back to me or 10% discount off my next order. Like I’m ever going to order again from here! Trust the reviews girls and avoid at all costs, the quality is shocking, but the customer service is even worse! I’ll continue to post reviews wanderdoll until you have fully refunded me for the co ord set, and if I need to take this to small claims - then I will x
Further update - they keep saying they know it was washed hahahaha laughable but yet daily reporting my reviews for defamation? I’ll continue to review until you’ve refunded me, it wasn’t worn and was faulty. You even admitted it was your fault in the emails and yet you’re now saying I’ve worn it and caused the fault? The hole was on the stitching. Make it make sense
17 de março de 2026
Opinião espontânea
Resposta da WANDERDOLL
Hey Millie,
Thanks for leaving a further review. As stated in our previous response.
The item's tags, and ribbons had been removed and my your own admission the item had been washed. The item was not faulty when received and before the tags and ribbons were removed.
We can therefore only assume the item was worn and was damaged during wear. As a good will gesture we have offered to repair the item free of charge and return this to you.
If you would like to receive the repaired item, kindly let the team know and we're more than happy to get this processed for you.
Kind regards,
Wanderdoll xx
Customer service amazing
Customer service amazing, very friendly and replied extremely quickly. Great experience
17 de março de 2026
Opinião espontânea
Resposta da WANDERDOLL
Hello Rell,
Thanks for leaving your review, we really do appreciate it. We’re so happy to hear you had an amazing experience shopping with us and please let us know if there is anything else we can help you with.
Kind regards,
Wanderdoll x
Just wow!! 🤩
I wore the ‘Poppy’ dress for my 40th birthday at the weekend and I truly felt beautiful! I am normally my worst critic and I honestly could not find fault, I searched high and low for the perfect dress and the moment I saw this dress I knew it was special!
The sparkle was insane and I felt like a princess! It’s an absolute bargain and looks so expensive, every detail from the sparkles, the shoulder pads and the front and back ruching was simply stunning!!
14 de março de 2026
Opinião espontânea
Resposta da WANDERDOLL
Hey Kristen,
Thanks so much for leaving a review, we really do appreciate it. We're so happy to hear you felt so amazing in the dress and we hope you had the most wonderful birthday!
If there's anything else we can help you with please don't hesitate to ask and I hope you have a lovely week.
Kind regards,
Wanderdoll xx
Enquired about refund timescales
Enquired about refund timescales, spoke to the lovely Olivia very helpful and quick responses.
16 de março de 2026
Opinião espontânea
Resposta da WANDERDOLL
Hello Antonia,
Thanks for leaving your review, we really do appreciate it. We’re so happy to hear you had an amazing experience shopping with us and please let us know if there is anything else we can help you with.
Kind regards,
Wanderdoll x
I placed an order with wanderdoll but…
I placed an order with wanderdoll but unfortunately it was out of stock in my size, I dealt with Olivia and she couldn’t have been anymore helpful, she processed my refund straight away, nothing was to much trouble
12 de março de 2026
Opinião espontânea
Resposta da WANDERDOLL
Hello Lauren,
Thanks for leaving your review, we really do appreciate it. We’re so happy to hear you had an amazing experience shopping with us and please let us know if there is anything else we can help you with.
Kind regards,
Wanderdoll x
I had an issue with receiving the wrong…
I had an issue with receiving the wrong item! I have been discussing this issue with Gary who resolved my problem quickly and efficiently! very happy how the problem was resolved!
12 de março de 2026
Opinião espontânea
Resposta da WANDERDOLL
Hello Jodie,
Thanks for leaving your review, we really do appreciate it. We’re so happy to hear you had an amazing experience shopping with us and please let us know if there is anything else we can help you with.
Kind regards,
Wanderdoll x
10 Stars if I could
The highest quality fabric and materials used in clothing with a reasonable price tag. Customer service is next to none; Olivia helped me with my refund and was so polite and lovely, thank you
11 de março de 2026
Opinião espontânea
Resposta da WANDERDOLL
Hey Grace,
Thanks so much for leaving such an amazing review, it really means a lot to us. Please let us know if there’s anything else we can help you with and we hope you have a lovely day :)
Kind regards,
Wanderdoll xx
Excellent customer service from Olivia
Excellent customer service from Olivia. Very friendly with excellent communication and service. Would highly recommend.
Thank you, Olivia.
12 de março de 2026
Opinião espontânea
Resposta da WANDERDOLL
Hello David,
Thanks for leaving your review, we really do appreciate it. We’re so happy to hear you had an amazing experience shopping with us and please let us know if there is anything else we can help you with.
Kind regards,
Wanderdoll x
I had accidentally ordered from…
I had accidentally ordered from wanderdoll without clicking next day and needed to cancel it asap! Gary was very accommodating and helped me with my issue x
11 de março de 2026
Opinião espontânea
Resposta da WANDERDOLL
Hey Elise,
Thanks so much for leaving such an amazing review, it really means a lot to us. Please let us know if there’s anything else we can help you with and we hope you have a lovely day :)
Kind regards,
Wanderdoll xx
Just wanted to say a big thank you to…
Just wanted to say a big thank you to Olivia who handled an issue with my order, she knew exactly how to handle the query and the issue was resolved within a day. Thank you for being so helpful! X
3 de março de 2026
Opinião espontânea
Resposta da WANDERDOLL
Hello Hannah,
Thanks for leaving your review, we really do appreciate it. We’re so happy to hear you had an amazing experience shopping with us and please let us know if there is anything else we can help you with.
Kind regards,
Wanderdoll x
Wrong items sent and no help from customer service
I placed an order for a co-ord set for my birthday trip and received a completely different set to the one I ordered. It’s been over two weeks now since I first emailed them and I’ve sent several emails since but received no help. I shouldn’t have to pay shipping costs to return items that I didn’t order and don’t want! Initially I wanted to still get the item I ordered originally but after this experience I definitely won’t be ordering from them again or recommending to anyone else.
25 de fevereiro de 2026
Opinião espontânea
Resposta da WANDERDOLL
Hey Esther,
Thanks for your review and I'm so sorry to hear you have received the wrong item. We are fully up to date with emails and so apologies if you are not receiving our responses.
Please confirm your order number and email so I can look into this further.
Kind regards.
Wanderdoll xx
My favourite brand
Recently purchased from Wanderdoll after seeing them on social media. My clothes arrived and I am absolutely in love will 10000% be re-purchasing
26 de fevereiro de 2026
Opinião espontânea
Resposta da WANDERDOLL
Hello,
Thanks for leaving your review, we really do appreciate it. We’re so happy to hear you had an amazing experience shopping with us and please let us know if there is anything else we can help you with.
Kind regards,
Wanderdoll x
10/10
Always incredible quality clothes. If there’s ever an issue the customer service is so good. Gary helped me most recently and I couldn’t fault his service. 10/10 wander girlies x
5 de março de 2026
Opinião espontânea
Resposta da WANDERDOLL
Hey Anna,
Thanks so much for leaving such an amazing review, it really means a lot to us. Please let us know if there’s anything else we can help you with and we hope you have a lovely day :)
Kind regards,
Wanderdoll xx
Excellent Customer Service
Really lovely pieces, good quality, and Olivia from their customer services team was super helpful! :-)
5 de março de 2026
Opinião espontânea
Resposta da WANDERDOLL
Hello Lorna,
Thanks for leaving your review, we really do appreciate it. We’re so happy to hear you had an amazing experience shopping with us and please let us know if there is anything else we can help you with.
Kind regards,
Wanderdoll x
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.