Watches of Sutton Ltd Opiniões 598

TrustScore: 5 em 5

4,9

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Great service and the watch is far better than described they also helped with an extra link I needed as i have a large wrist, shipped quickly and very well packaged. Very professional paperwork. Woul... Ver mais

Classificada 5 em 5 estrelas

Jas was really experienced in watches and took us through all that would be done to check authenticity . Before confirming the offer . And told us things we never new, great dealing with him , Woul... Ver mais

Classificada 5 em 5 estrelas

Trustworthiness…100%. Approachability….100% Fair valuation given…100%. Payment transaction. 100% If one could improve on the perfect scores then Jas of Watches of Sutton would warrant such a... Ver mais

Classificada 5 em 5 estrelas

I hadn’t purchased a watch this way before but was very pleasantly surprised by the whole experience. Jas was very helpful and did all he could to allay any concerns and accommodate my requests. Whe... Ver mais

Informações sobre a empresa

  1. Relojoaria

Informação fornecida por diversas fontes externas

We specialise in the sale and servicing of all prestigious watch brands, including: Rolex, Breitling, Omega, Tag Heuer, Cartier, Panerai, IWC and Patek Phillipe. We are based in Birmingham’s famous Jewellery Quarter and we look forward to meeting you for a pre–arranged appointment to view the watch of your choice. As watch enthusiasts, we share your passion for exclusive timepieces and all of our pre-owned watches are meticulously prepared by an experienced watchmaker who specialises in these timepieces. All new watches will come with the manufacturer’s warranty, whilst all pre-owned watches come with a minimum of 12 months’ warranty. In addition we offer a 14 day money back guarantee on all online orders for your complete peace of mind.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

598 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Great service and the watch is far…

Great service and the watch is far better than described they also helped with an extra link I needed as i have a large wrist, shipped quickly and very well packaged. Very professional paperwork. Would highly recommend trying this company.

9 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent

Efficient, no haggling and did what he said he would do. Highly recommend.

13 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Exceeded my expectations.

I hadn’t purchased a watch this way before but was very pleasantly surprised by the whole experience. Jas was very helpful and did all he could to allay any concerns and accommodate my requests. When the watch arrived it exceeded my expectations and, as good as it looked in the photos, it looked flawless on arrival. I will definitely look to them again for any future purchase.

20 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Trustworthiness…100%

Trustworthiness…100%. Approachability….100%
Fair valuation given…100%. Payment transaction. 100%

If one could improve on the perfect scores then Jas of Watches of Sutton would warrant such a rating.
An amazing worthwhile experience that has restored my faith in men, especially a trading business man such as Jas. I highly recommend dealing with Jas and this company. Thank you!

20 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I recently purchased an Omega Aqua…

I recently purchased an Omega Aqua Terra from Watches of Sutton and had a great experience throughout. Jas was fantastic to deal with — we spoke a few times, and every question I had was answered.
The watch arrived via Special Delivery with all relevant accessories and documentation. The communication and transparency gave me real confidence throughout the buying process. I wouldn’t hesitate to recommend Watches of Sutton and would happily deal with Jas again.

13 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Highly recommended

This is probably the 5th time I have dealt with Jas over the last a few years, whether it’s buying or selling a watch I always reach out to him. Great service. Jas looks after his clients and always goes above and beyond. Highly recommended and trustworthy.

22 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent customer service

Excellent customer service, attentive and friendly. Jas really took time to understand what kind of watch and style I wanted, will definitely be using your services again. Thank you for helping me find the perfect watch.

4 de agosto de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

If you’re looking to acquire a prestige Watch, Jas is the man for the job

If you’re looking to acquire a prestige watch, Jas is the man for the job.
I was extremely satisfied with Jas’s communication and professionalism. He was reassuring, professional, and above all, very responsive to my requests — even with me being in France.
I wholeheartedly recommend Watches of Sutton, and if I ever decide to purchase another watch in the future, I’ll definitely go through him again.

A big thank you!

Edouard

21 de julho de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Dealing with them is like trying to herd cats.

Despite sending photos of the watch and answering all questions that were asked of me, Watches of Sutton will find 1001 reasons and excuses to reduce the value of your watch to the extent it is worth nothing so they can sell it on at a hefty profit.

My Panerai GMT (complete with box and all papers) is worth an average of £4400. Watches of Sutton offered me £2600 and then came up with a multitude of excuses to try to reduce the valuation even further. One example was to say that they needed to reduce it even further as the watch did not come with a screwdriver.

I do not accept for one minute that it costs £1800 for a replacement watch strap and buckle!

Trying to obtain a definitive valuation from them was impossible as they wanted to keep the door open to keep reducing the amount. Dealing with them is like trying to herd cats.

They will start at a rock bottom price and then find every reason under the sun to lower it even more.

I will not be caught up by their shady practices and will sell elsewhere.

I am sure Watches of Sutton will try to justify their actions with spurious false claims. I was not rude. I simply highlighted that I found the way they did business was very unprofessional. They did not like that.

16 de junho de 2025
Opinião espontânea
logótipo da Watches of Sutton Ltd

Resposta da Watches of Sutton Ltd

Thanks for leaving a review, however this isn't the full story.

Firstly, you described your watch as complete and I gave you a price. Only after checking with you about the Panerai buckle type it has (deployant or tang), you then reveal it doesn't come with a genuine Panerai buckle. Obviously, this will have a bearing on the price. Shouldn't this have been disclosed at the start, rather than saying it's complete?

I then find out it's missing another item that certain Panerai models should come with, and by this time I'm losing confidence in the owner of the watch. When we advertise a watch for sale, we list everything it comes with, so buyers understand what they’re buying. We don’t use a general description and then fail to disclose important items that are missing / incomplete. As I’m raising the above issues, the owner is getting rude, so I politely suggest he find another buyer (only next time please be open from the start).

Finally, your watch comes fitted with an aftermarket strap and the original strap in worn condition (at least you were upfront about this). It’s not fair or appropriate to compare the trade price of your watch to the retail price of others with all genuine Panerai items in better condition.

Classificada 5 em 5 estrelas

Seamaster 007

I bought a seamaster from suttons in Birmingham the watch was exactly how it was described do not be put of buy the shop condition the person was very helpful and great service.I have no problem with recommending the company

10 de abril de 2025
Classificada 5 em 5 estrelas

Brilliant

It is refreshing to know there are truly honest people out there I would recommend that if you are thinking of purchasing a watch Jas is the man

15 de março de 2025

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais