I Signed up with waterplus through an agent (switch shift ltd) who advised on the phone(recorded) my bill would be around £45 Imagine my surprise when 1st bill was over £90, next bill £90 Contac... Ver mais
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Leia as opiniões dos outros
First class Julie!! I spoke to a lady called Julie today who was extremely pleasant and professional and helped me solve my cancelled direct debit very efficiently. Full marks Julie and thank you!... Ver mais
I spoke with Paula who I honestly have to say went well above her pay grade with her help and support! She advised me on what to do and how to go about making the necessary changes to make sure I was... Ver mais
A empresa respondeu
Rachel from Sheffield was outstanding. She was very patient and helped me resolve multiple accounts efficiently. Even towards the end of the call, when I was quite tired, her energy and willingnes... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Since Business Water opened in 2018, we've become the UK's largest business water retailer, providing organisations of all sizes with billing, account management, meter reading, and water efficiency services. 💧 Our mission is to help businesses save water, reduce costs, and promote sustainability with a wide range of tailored solutions. Whether you're a small enterprise or a large corporation, we’re dedicated to offering you reliable, efficient, and cost-effective services to meet your unique needs. Let us help you manage your water usage smarter and more sustainably!💧
Informações de contacto
ST4 4TW, Stoke-on-Trent, Reino Unido
- service@water-plus.co.uk
- www.water-plus.co.uk
4,1
Bom
3 mil opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
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Avoid this Company
I Signed up with waterplus through an agent (switch shift ltd) who advised on the phone(recorded) my bill would be around £45
Imagine my surprise when 1st bill was over £90, next bill £90
Contacted water plus online, weeks later they called when I was out of office, I contacted again & this time about a week later I received a call by water plus representative who agreed that the amount isn't correct & agreed to look into the matter, he also said they had issues with agent misleading customers.
He called back to say his supervisor needs to be involved & asked if I would like to call or have the supervisor call me.... it's over 3 weeks ago.... still waiting ... still paying.I feel I have been mislead by agent & let down by water plus. Avoid this company !!
6 de dezembro de 2025
Opinião espontânea
Resposta da Water Plus
Hello John
Thank you for getting in touch.
We'd be happy to discuss any concerns you may have.
I've selected the 'Request Information' option so you can provide your account number and contact details.
Kind Regards
Jav
Water Plus
First class Julie!!
First class Julie!!
I spoke to a lady called Julie today who was extremely pleasant and professional and helped me solve my cancelled direct debit very efficiently.
Full marks Julie and thank you!
Regards,
Ken
17 de abril de 2026
Opinião espontânea
Delt with Julie twice now and she is…
Delt with Julie twice now and she is amazing.
Never a job to difficult she knows her stuff and has always sorted it out.
Thankyou
17 de abril de 2026
Opinião espontânea
Water Contract.
Mandy absolutely got what I required for a fix to the exhorbidant charges we have been subjected to as a trust. The fix was perfect and we now have the correct water contract set up.
17 de abril de 2026
Opinião espontânea
Prompt and efficient
My call was answered quickly, and Paula was professional, friendly and very helpful. My query was responded to promptly and I received the required form within a few minutes of ending my call.
16 de abril de 2026
Opinião espontânea
Resposta da Water Plus
Hello Norma,
Thank you for getting in touch with a review.
It's great to hear that you're happy with the excellent service that you received from Paula and I will pass on your appreciation to her.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Siama is brilliant
I hope i spell Siama's name correctly, she was professional, helpful, fast at understanding the issue and provided a fast turn around solution on the phone.
16 de abril de 2026
Opinião espontânea
Resposta da Water Plus
Hello,
Thank you for getting in touch with a review.
We're pleased to hear that you're happy with the helpful and professional service that you received and swift resolution of your query.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Not the best so far.
The first contact i had from water plus was 3 months after signing a contract, and 3 days after the contract had started. I thought they had forgotten of my existence.
Suddenly they want passwords, and giving me information that I should have made some time ago.
Not a good start to a new venture.
15 de abril de 2026
Resposta da Water Plus
Hello Phil,
Thank you for getting in touch. I'm sorry to hear you've had cause to complain.
Please email us at service@water-plus.co.uk with your account number(s), contact details and brief summary of what's happened.
I hope you’ll allow us the opportunity to look into your concerns as we really want to resolve matters for you.
We’ll be pleased to work with you to sort things out.
Kind Regard
Jav
Very good customer service she was…
Very good customer service she was extremely helpful so thank you very much its nice to have this experience
14 de abril de 2026
Opinião espontânea
Resposta da Water Plus
Hello Sharon,
Thank you for getting in touch with a review.
We're so happy to hear that you appreciated the great service that you received from Water Plus.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Resposta da Water Plus
Hello,
Thank you for getting in touch with a review.
It's great to hear that you found Water Plus to be very helpful.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Rachel from Sheffield was outstanding
Rachel from Sheffield was outstanding. She was very patient and helped me resolve multiple accounts efficiently. Even towards the end of the call, when I was quite tired, her energy and willingness to assist remained consistent and impressive.
Her product knowledge was excellent, and she was quick to identify solutions and bring matters to a resolution. I was genuinely pleased to have been connected with her, as she managed to accomplish in half the time what others might typically take much longer to complete.
Overall, a highly positive experience and a true credit to the teammate like Rachel.
13 de abril de 2026
Opinião espontânea
Resposta da Water Plus
Hello Rohan,
Thank you for getting in touch with a review for Rachel.
It's great to hear about the outstanding service that you received and I will pass your appreciation on to Rachel.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Resposta da Water Plus
Hello Farhad,
Thank you for getting in touch with a review.
We're glad to hear you're happy with the great service that you received.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
I have never had a problem.
1 de abril de 2026
Resposta da Water Plus
Hello Jayne,
Thank you for getting in touch with a review.
We're happy to hear that everything is fine and that you have no problems with Water Plus.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Thank you very much to your team , A big appreciation goes to Senior Case Manager, Donn Barr , who has finally made an objective resolution to the issus
A good resolution to my complaint of an outragious bill that happened due to the mistake of tajen my domestic acc , as commercial
7 de abril de 2026
Opinião espontânea
Resposta da Water Plus
Hello Adefunke
Thank you so much for leaving a review about the service you received from Donna regarding her handling of your complaint.
Its great to hear that she was able to resolve this to your satisfaction.
Kind regards
Andrea
Water Plus
This company sticks
Terrible at communication and cost twice what their competitors charge.
9 de abril de 2026
Resposta da Water Plus
Hello Pete,
Thank you for getting in touch. I'm sorry to hear you've had cause to complain.
Please email us at service@water-plus.co.uk with your account number(s), contact details and brief summary of what's happened.
I hope you’ll allow us the opportunity to look into your concerns as we really want to resolve matters for you.
We’ll be pleased to work with you to sort things out.
Kind Regard
Complaint - dealt with quickly, professionally and with a sensible outcome
Jack contacted me very quickly to deal with our complaint. He explained the process and what he had done so far. He was very professional but pleasant to deal with. He gave me indications of time frames that the complaint would be dealt within and these were kept to. He clearly communicated the outcome by email, he had tried to phone but we were unable to take the call. The email explained the decision and what would happen next - great, clear communication. The complaint was dealt with swiftly, fairly and in a very rationale way. I also want to mention Dawn, our first point of contact with Water Plus. She was very informative, explained the complaints process and what we needed to do to register the complaint and what we needed to include in our email. She was extremely helpful, which was very much appreciated.
10 de abril de 2026
Opinião espontânea
Resposta da Water Plus
Hello Sara
Thank you for getting in touch.
We're delighted to hear about the service you received from Jack and how they dealt with your concerns. I'll ensure your comments are passed onto Jack and Dawn.
We really appreciate you taking the time to leave this review.
Kind Regards
Natalie
Water Plus
Water Plus - Focused on customer service
Sumerah was so helpful. She took the time to understand my enquiry and helped resolve the issue.
I would say Water Plus is a very customer service focussed company.
10 de abril de 2026
Opinião espontânea
Resposta da Water Plus
Hello
Thank you for taking the time to leave a review regarding the service you received from Sumerah.
Its fantastic to hear that you found her to be helpful, and that she took the time to understand your enquiry and resolve it to your satisfaction.
I will make sure that this is passed on to her.
Kind regards
Andrea
Water Plus
Very helpful and professional staff .
9 de abril de 2026
Opinião espontânea
Resposta da Water Plus
Hello Paul,
Thank you for taking the time to leave a review of the service you have received.
Its great to hear you found our advisor to be helpful and professional.
Kind regards
Andrea
Water Plus
Resposta da Water Plus
Hello Samantha
Its fantastic to hear that you found our advisor to be efficient, understanding and kind.
Thank you for taking the time to leave a review.
Kind regards
Andrea
Water Plus
Very helpful and friendly
Very helpful and friendly. Their response time is also swift.
9 de abril de 2026
Opinião espontânea
Resposta da Water Plus
Hello Ioannis
Thank you for taking the time to leave a review.
Its great to hear that our advisor was friendly and helpful.
Kind regards
Andrea
Water Plus
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