Think twice before you visit Pranzo Italian Restaurant, Waters Edge
My husband and I visited Sri Lanka from London, United Kingdom (UK) for two weeks holiday (from 20 February to 4 March 2025). We both are British Citizens and our last day in Sri Lanka (on 3 March 2025), we visited Pranzo Italian Restaurant, Waters Edge to have our last day, last meal to celebrate our holiday in Sir Lanka.
Our visit to Pranzo Italian Restaurant, Waters Edge was end up being nothing but a nightmare because we were been treated worse than third class due to NOT even provided the food that we ordered and also, been verbally abused by the manager who’s name is W.V. Ruwan Sampath (EMP: 338) ruined all the good memories we had about Sri Lanka.
Just to let you know that, we finally complained to Chathura Krishantha Perera, Chairman, Waters Edge though the Facebook messaging because we could not locate his direct email address. Up to now, we have NOT even received an acknowledgment for this message from him even though his Facebook account is active. It is now almost being several weeks and the Chairman seems to be NO DIFFERENT to any other staff member who works for the Waters Edge because up to now, no one from the Chairman’s Office even informed what the final outcome of the investigation!
According to Sanjeewa Abeywickrama’s instructions, on 10 March 2025, I formally complaint to Chathura Krishantha Perera, Chairman, Chairman Office, Waters Edge by written to Chakrapani Piyasena Mr. Chakrapani Piyasena, Chairman’s Office and forwarded this email to Mr Iyantha Abeysinghe (Operation Director for information.
After several emails to Sanjeewa Abeywickrama (Food & Beverage Manager and Waters Edge general email, I finally received an email confirming from Sanjeewa that he has forwarded the email chain to Chairman office and he has copied this email to Asanka Bandara and Chakrapani Piyasena but however, I have not yet received a response from the Chairman Office, Waters Edge or anyone else yet.
If they updated the internet saying NO FOOD being served that day we would NOT have visited this restaurant coming all the way from Dehiwala to Battaramulla to have our last meal in Sri Lanka. Even at least, they told us politely that they are not serving food that day; we could have gone to another restaurant in the main town because we came all the way from Dehiwala which is much closer to Galle Face Green area where there are several good restaurants.
They have wasted reasonable amount of our valuable time, our expectations, and ruined all the memories about Sri Lanka and then treated us in a very rude and abusive way is way below third class, especially by a manager name W.V. Ruwan Sampath (EMP: 338) from a well known restaurant in Sri Lanka.
I’m writing this review because if I let them get away this time, they will do the same for more and more innocent customers instead of providing a decent service…
This is a real disgrace because this will give a VERY BAD REPUTION TO SRI LANKA when the country is struggling with current financial situation.
If the Sri Lanka is serious about the TOURISM, please introduce a regulatory body for the restaurant industry and investigate this case ASAP because Sri Lanka gets a large amount of money from tourism.