WebEyeCare Opiniões 

1049
TrustScore: 4 em 5

4,2

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Ordered contacts on a Thursday afternoon and I received them on Tuesday, plus it was a holiday weekend. I’m very pleased with their fast shipping. The system said my order was processed, but no tracki... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Great price for my contacts. Had a question about sending in my prescription and it was answered quickly. Order was delivered quickly.

A empresa respondeu

Classificada 1 em 5 estrelas

Never received lens but ups claims delivered on web site. Last time this happened with my order. Ups has issues with service. Called customer service to file claim. Probably will stop using this com... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

Ordering contacts was relatively easy and they were delivered quickly. The only reason I didn't give a 5 star is that now that I ordered a years supply, they are offering me a discount through the re... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Fornecedor de lentes de contacto
  2. Grossista de óculos
  3. Loja de óculos de sol

Escrito pela empresa

Welcome to WebEyeCare, your source for the lowest prices on contact lenses. We constantly strive to exceed our customers expectations by delivering name brand contact lenses at the lowest possible prices. All contact lenses dispensed by WebEyeCare are the exact same lenses as prescribed by your doctor and are delivered to you in sealed containers direct from the manufacturer. At WebEyeCare, our primary focus is providing our customers with the dedicated personalized customer service combined with the lowest prices on the internet. WebEyeCare offers a wide variety of contacts including colored, toric and multifocal lenses that will surely fit your lifestyle!


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 100% das suas opiniões negativas

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4,2

Todas as opiniões

(1049)

102 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Doesn't Honor Advertised Prices/Contacts Are Not Made In The US

I have been ordering here for about a year. I placed an order for contacts at their special advertised price and I was sent an email telling me that I could no longer buy them at the price advertised and that my order was cancelled and refunded. No where on their website or anywhere does it state that I could not buy at the advertised price. The reason they are so cheap is because they get their contacts in India and other foreign places.

17 de junho de 2024
Opinião espontânea
logótipo da WebEyeCare

Resposta da WebEyeCare

Hello. We do apologize for your less-than-ideal experience so far.

It does appear that your account placed a promotional-priced order back in April which would make placing another promotional-priced order at this time against our terms and conditions.

As we are an authorized retailer of all brands on our site and source directly from authorized distributors and lens manufacturers, we are unable to honor third-party promotions at a higher interval.

Classificada 5 em 5 estrelas

Timely

Will order contacts from this company again

8 de junho de 2024
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logótipo da WebEyeCare

Resposta da WebEyeCare

We're so glad you enjoyed your ordering experience!

Classificada 5 em 5 estrelas

Got a awesome deal!

I got a great deal on this 1 box of my lenses. It arrived on time, nicely packed. And the lenses are great

23 de maio de 2024
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logótipo da WebEyeCare

Resposta da WebEyeCare

We're so glad you enjoyed your ordering experience and look forward to SEEing you in the future :)

Classificada 1 em 5 estrelas

You will never purchase the lenses for the advertised price here!

When you google webeyecare, it says $49.95 per 24pack of lenses. When you click on it and go to their website and try to place an order for 2 boxes (1 for each eye), the total comes to $251.90 - what a rip off!!! If you try to place a separate orders for 1 box at the time, they flag you and cancel all of your orders! You will never purchase the lenses for the advertised price here. Don't waste your time here go elsewhere!

15 de maio de 2024
Opinião espontânea
logótipo da WebEyeCare

Resposta da WebEyeCare

Hello. Unfortunately placing multiple single box orders at a limited time sale price is a violation of our terms of service.

WebEyeCare reserves the right to cancel any order with promotional pricing that was obtained through a third party without the correct total being calculated at checkout due to incorrect order placement.

If you require additional assistance, please reach out to our customer service team at info@webeyecare.com or (888) 536-7480.

Classificada 5 em 5 estrelas

Simple and fast

Website navigation and applying discounts is easy. Comparing their prices with other online options I've discovered they are generally less expensive. The points program is also generous and makes a difference in the final price.

17 de abril de 2024
Opinião espontânea
logótipo da WebEyeCare

Resposta da WebEyeCare

We're so glad you enjoyed your ordering experience and look forward to SEEing you in the future :)

Classificada 1 em 5 estrelas

NO 100% GUARANTEE, MORE LIKE 100% TOOK MY MONEY AND GAVE ME JUNK

Extremely Poor Customer Service. They sent me contacts that make my head swim and my Doctor's office continues to confirm and I have confirmed with another MORE Reputable Contact Lens Manufacturer/Provider that Astigmatism Contacts do infact come in a base curve of 8.6. While Webeyecare continues to attempt to debate with me that it only comes in 8.4. So Unprofessional. Andy and Mark especially were very unprofessional. They just kept blaming the doctor's office. They continue to state Total 30 only comes in base curve of 8.4. My Doctor's office says that astigmatism lenses are infact available in 8.6. The bottom line, I did not get what I paid for regardless of whose fault it was and I was hoping they would say, we are Sorry and let's get this corrected for you so you can use your contacts. Perhaps you received a bad batch, send yours back to us and we will get another one out to you asap, etc. That would have been the nice, professional thing to say and do. NO 100% Guarantee as per their website. THAT STATEMENT IS FALSE.

10 de abril de 2024
Opinião espontânea
logótipo da WebEyeCare

Resposta da WebEyeCare

Hi Chrystal,

Please see the reply we sent you on the other review platforms below:

We can assure you that we have record of the communication with your eye care provider on our recorded line.

Please note, the astigmatism lenses mentioned were not the ones brought to our customer service member's attention and therefore the information we provided regarding the other lens ordered only having a BC of 8.4 was correct.

We'd be happy to forward the email to you again with the instructions to return your lenses so as to resolve this as quickly as possible.


Original:
Hi Chrystal,

We do apologize for any inconvenience, however, the contact lens in question is only made in the BC 8.4 as per the manufacturer's website.

We did also confirm with Sabrina at your doctor's office that the original prescription showing an 8.6 base curve was a clerical error. They informed us an updated Rx was available for you reflecting that.

If you'd like to return the product, you may do so with the return form that was emailed to you today.

Classificada 5 em 5 estrelas

Blended

On time, low price, accurate

26 de março de 2024
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Resposta da WebEyeCare

Wonderful to hear! Thank you so much for recommending WebEyeCare!

Classificada 5 em 5 estrelas

Quick shipping!

Very easy to order and contacts arrived quickly once shipped.

6 de março de 2024
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logótipo da WebEyeCare

Resposta da WebEyeCare

Wonderful to hear! Thank you so much for recommending WebEyeCare!

Classificada 1 em 5 estrelas

This is the worst website for your…

This is the worst website for your contact…. I called them 10 days after my order and still not out for shipment. I kept complaining and they said it will be out today. They didn’t provide any other detail. I am still waiting for my order

7 de março de 2024
Opinião espontânea
logótipo da WebEyeCare

Resposta da WebEyeCare

Hello. We do apologize that your made-to-order, custom lenses have a manufacturer backorder on them. Unfortunately, there's not much we can do to speed up the making of your lenses. As more information is made available, it will be sent to the email address on file.

Classificada 5 em 5 estrelas

It was easy to upload prescription

It was easy to upload prescription. The website is easy to navigate. Have ordered from before and was very lleased.

1 de março de 2024
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logótipo da WebEyeCare

Resposta da WebEyeCare

We're so glad you enjoyed your ordering experience and look forward to SEEing you in the future :)

Classificada 3 em 5 estrelas

No package and no money

Mark from customer service reached out me through email apologized and sent replacement with tracking number. Also my contacts shipped really fast. They’re slow to take an action, but I received my order after long time. I wish their lost and replacement process was faster.

More I think about it, I get more angrier. I ordered my contacts first time from them on 2/15/2024. I have received order confirmation and another email that was just advertisement. I haven’t get any updates on my order and patiently waited till 2/25/2024. Not even single email that about my order status, no shipping information, no tracking and nothing until I reach them out. I reached out them to check the shipping status on 2/25/2024 Daniel sent me a tracking number that clearly is USPS. USPS web shows currently awaiting package, so I try to make it faster reached out them on phone since my contacts running out. The rep was nice and friendly told me he would contact the manufacturer and update me. I received a call from him about an hour and he said it was delivered on 2/21/2024. Which is 5 days ago. They basically blamed me that I didn’t check my porch daily or every hour. Who knows where they deliver without even 1 email about order update.
They sent me picture of my front door that has small package. Since it’s delivered he can’t do nothing and will not refund either. I didn’t receive nothing, but since it has been thrown at my door without my knowledge, it’s my responsibility.
I went to check all of my neighbors, they don’t know anything about the box that’s been sitting on my porch.
My porch is all way on the side, so it’s not even clear to my neighbors. I live in 2nd floor condo that has door in 1st floor. We use our garage door for come and go, because my Autistic 2year old could hurt herself by bolting/running one step stair on our front door. There were no other deliveries, so God knows how long my order was there till some porch pirate took it. My daughter’s therapist came on Friday 2/23/2024 it wasn’t there. So I probably lost between 2/21/2024-2/23/2024.
I usually get my contacts from Walgreens or EZcontacts never had this kind of issue. It’s my first time lost prescription contacts that only person with same prescription able to use. It was just $6 $7 cheaper than EZcontacts. Try save less than $10 and now I am down over $130. I don’t have contacts and neither money. Next time I’ll purchase from EZcontacts, at least they deliver in my postal box. I am really really upset for this situation and extremely unsatisfied with their service. It might be few $ cheaper, but they’re irresponsible.

22 de fevereiro de 2024
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logótipo da WebEyeCare

Resposta da WebEyeCare

Hello. We're sorry to hear you've had a less-than-ideal experience with us and have forwarded your review and concerns to our customer service management team. Please be on the lookout for a call or email from them regarding your order. Thank you!

Classificada 3 em 5 estrelas

Ridiculous shipping times

The shipping on these contacts took almost 3 weeks. Although I picked the cheapest longest option, I’ve never had contacts take this long. The prescription was confirmed right away also.

20 de fevereiro de 2024
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logótipo da WebEyeCare

Resposta da WebEyeCare

Hello. We do apologize for any inconvenience regarding the delay with your order due to the manufacturer's supply chain. We have added $10 in points to your rewards account as an apology from us to you.

Classificada 5 em 5 estrelas

Quick turn around

Quick turn around, easy exam and order process, good prices!

20 de fevereiro de 2024
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logótipo da WebEyeCare

Resposta da WebEyeCare

Thank you so much for your feedback!

Classificada 5 em 5 estrelas

I am super impressed with webeyecare

I am super impressed with webeyecare, i have been using a different company for a long time and when i reordered it was taking very long and i was told 2-3 weeks more to get them so i decided to place an order with webeyecare and see if i would get it quicker as i was running very low. It arrived a day later AGAIN a day later it is the fastest services i have seen. thank you and as long as prices don't change after promo price you have won my business.

9 de fevereiro de 2024
Opinião espontânea
logótipo da WebEyeCare

Resposta da WebEyeCare

We're so glad you enjoyed your ordering experience and look forward to SEEing you in the future :)

Classificada 5 em 5 estrelas

It was easy to reorder

It was easy to reorder. Plus, I appreciate special offers to save money.

3 de fevereiro de 2024
Opinião espontânea
logótipo da WebEyeCare

Resposta da WebEyeCare

We're so glad you enjoyed your ordering experience!

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