Weekend Max Mara Opiniões 59

Robe déposée dans le magasin MaxMara WeekEnd rue de Rennes (Paris) en août 2024 afin de raccourcir l'ourlet.
Trois déplacements pour trois reprises et constatation à chaque fois que l'ourlet n'était ni fait ni à faire. Il m'a même été allégué que le service de retouche ne disposait pas de la bonne machine pour travailler sur du jersey !
Il a fallu faire intervenir la protection juriduque pour obtenir le remboursement de la robe et de la retouche (mai 2025).
Le service "customer" en lignene m'a proposé qu'une réduction de 15% sur un prochain achat pour résoudre ce litige.
C'est très décevant.

Pessima qualità e servizio clienti penoso!
Ho acquistato un jeans della nuova collezione, messo giusto una volta, provato a smacchiare con un semplicissimo smacchiatore ha perso completamente il colore sulla parte da trattare. Portato al negozio dove l’ho acquistato per mostrare la pessima resa del prodotto acquistato, l’azienda non ha neanche voluto esaminare il capo per valutare la possibilità di un reso. Fate schifo veramente.

I had ordered products from Max Mara, but unfortunately they were sent back. Despite delivery of the return to the Max Mara warehouse, the refund was not made and this has been the case for more than 45 days. hands off Max Mara, who do not care at all about customer satisfaction.

Service und Qualität sind das allerletzte!
Reißverschluss an 600€ Wintermantel nach 2 Jahren Nutzung kaputt. Beim Service verlangt man erst detaillierte Bilder und Beschreibungen, um dann zu sagen, man sei nicht zuständig und man solle sich an Zalando wenden (da dort erworben). Als ob Zalando für die mangelnde Qualität verantwortlich sei…

Spedizione lentissima da terzo mondo. Mai piu'

Lasciate perdere Max Mara. Qualità indecente. Comprato completo gjacca e pantalone in velluto. Pantalone indossato due volte, mai lavato, ha cominciato a perdere pezzi. Il servizio clienti, inesistente, non si è degnato nemmeno di esaminare il Pantalone dicendo subito che era stato conservato (?) male. Lasciate stare, per un completo da 1000 euro che ha la qualità di un abito da 10 euro, spendete altrove.

Very poor customer service: rude, unhelpful - no attempt to answer question regarding potential purchase. Probably will buy elsewhere.

Bracciale in metallo arrivato completamente tutto graffiato! Sembrerebbe usato
Roba da pazzi! Assolutamente sconsiglio

Je déconseille vivement de vous rendre dans le magasin Max Mara à Malte (La Valette).

J’ai vécu une expérience déplorable avec le service client. Âgée de 20 ans, j’ai toujours privilégié des vêtements de qualité, même en quantité limitée. Lors de ma visite, je cherchais un manteau.

En entrant, aucun accueil, pas un bonjour. J’étais la seule cliente, mais les deux vendeuses, installées à boire un café, n’ont pas bougé pour m’aider. Après avoir attendu 30 minutes pour obtenir une taille, j’ai essayé une veste que j’ai finalement achetée pour un budget de plus de 700€.

En rentrant chez moi, je réalise que l’antivol n’a pas été retiré et, en examinant la veste de plus près, je constate des défauts inacceptables : boutons mal fixés, fils décousus, finitions abîmées. Obligée de retourner en boutique le jour même, j’arrive avec la veste soigneusement emballée, les étiquettes et le ticket en main.

J’explique la situation et demande poliment un échange. La vendeuse propose de recoudre les boutons, ce que je refuse : pour ce prix, je ne m’attends pas à des retouches dignes de fast fashion. Son attitude hautaine est choquante : elle m’affirme que les fils des boutons qui se décousent sont normaux et qu’il suffit d’un bouton de rechange tout en me suggérant de demander à « un adulte » de m’expliquer cela.

J’ai tenté de démontrer que les autres vestes en boutique ne présentaient pas ce problème, mais elle a catégoriquement refusé l’échange, malgré la politique mentionnée sur le ticket (échange possible sous 30 jours en cas de problème).

En sortant, frustrée et sans solution, j’ai croisé l’une des vendeuses (la responsable) fumant avec une amie devant la boutique voisine, se moquant ouvertement de moi.

Cette expérience lamentable me dissuade totalement de retourner dans cette enseigne, bien que ma famille soit cliente chez Max Mara en Belgique depuis plusieurs années. Je ne mettrai plus jamais les pieds dans ce magasin.

Ottima assistenza al cliente, ti rispondono subito ai messaggi, mi ha aiutato la ragazza a fare il cambio taglio, facile e veloce, senza parlare che gli abiti sono bellissimi.

I bought a very beautiful dress at Macy's in Chicago. I love the dress but after wearing it once I noticed holes all over the dress. How does such an expensive dress just disintegrate? Max Mara do better!!!!!

I’ve bought something from Weekend MaxMara Izmir shop (Turkey). But I wasn’t informed that they don’t accept returns for the items bought from the shop. I decided to return some of the items the same day, and the sales woman told me that it was written on the receipt! What is the point of learning it after the purchase?? This is kind of attitude that a cheap ordinary firm should have, not a high quality - high price shop. Totally disappointed.

Ordered a cardigan for my travel, the package was supposed to be delivered on 9.07, no one didn’t arrive or notified about delivery issues, on 10.07 I called to the customer support to ask where is my package, they said wait 48 for response. I didn’t have time to wait because I’m leaving for the traveling for 2 weeks, so I called to DHL to ask what’s wrong with my delivery, DHL were completely rude to me, I’ve been told that the car of the courier got broken and I have to change delivery to the pickup point, on my question why they can’t deliver my order to the address i asked during the payment process, the woman started breathing hardly and loudly, pointing up tone of her voice she started repeating me the same, that I have to change delivery to the pickup point! Today I received the package, it was wrapped in DHL plastic bag, and when i opened the package everything inside were WET AND SMELLING MOLD!!! 🤬🤬🤬🤬🤯🤯🤯🤯🤯🤯🤬🤬🤬🤬🤬. More than 10 days took me to receive the item which I can’t worn and smells like s…t!!! When I called to the store I have been told to wait again for 48 hours to receive the return label!! HOW DO YOU CONSIDER TO IMPROVE YOUR SERVICES??? This is insane!!!!!

I materiali utilizzati sia nell’ abbigliamento che per gli accessori sono pessimi

I recently shopped at Max Mara and had an exceptional experience that I feel compelled to share. From the moment I walked into the store, I was greeted by welcoming staff who made me feel right at home. Their warmth and professionalism set the tone for a fantastic shopping trip.

The quality of the clothes is simply outstanding. Each piece I tried on was impeccably crafted, with attention to detail that truly sets this brand apart. The fabrics were luxurious, and the designs were both timeless and stylish, making it easy to find something that suited my taste perfectly.

Cortesia e disponibilità della Signora Angela del negozio di Palermo, mi ha aiutato nell' acquisto e mi ha dato ottimi suggerimenti. Spedizione veloce ed accurata, ce ne fossero di dipendenti così! Dieci e lode ad Angela per la sua professionalità!

Shirtje besteld bij Maxmara NL, snelle levering en goede kwaliteit

Still selling real fur from fur farms. Please shop in more ethical companies. These animals scream in pain for awful clothing. Max mara, you are guilty of this!!!!!!!!

Bought a sweater and a beanie, both feel very cheap, like there is a lot of nylon and synthetics in it. Meaning when I wear them I feel sweaty, "trapped", uncomfortable and like my skin doesn't breath. The beanie costs $75. Do yourself a favor and buy a $15 beanie and you'll get the same quality. When I wore it in wind and cold, I didn't feel warmth from it at all, I just felt sweats (and it contains wool). Highly expensive brand with cheap materials, nothing new these days, especially in online shops. The brands that used to take pride in their quality (like MaxMara) are now cheaply made goodies that dropped their quality, while keeping or increasing their price. Disgraceful.

stop using fur🥹 the animals are suffering and it's animal cruelty. I will never buy anything from
Max Mara as long as you are selling fur!! Please stop.