A very friendly and comfortable environment Staff makes you feel at ease As an 84 year old this is the best reassuringly dentist I ever experienced
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Informações sobre a empresa
- Clínica dentária
- Dentista cosmético
- Assistente de dentista
- Periodontia e implantes dentários
- Dentista
- Serviço dentário de emergência
Escrito pela empresa
North Wales premier independent general and cosmetic dental care provider. Providing dentist and hygienist services in Conwy, Anglesey and Gwynedd. Dedicated dental implant clinic. 'No Pain' Airflow services. Sedation available.
Informações de contacto
155 High Street, LL19 9AY, Prestatyn, Wales, Reino Unido
- 01745 777998
4,9
Excelente
114 opiniões
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First class very well explained a lot…
First class very well explained a lot care take recommend.
25 de janeiro de 2025
Very knowledgeable and…
Very knowledgeable and informative,didn't,t feel like I was being ripped off unlike some others .very impressed.
10 de janeiro de 2025
Opinião espontânea
Karen’s Diner Experience!
There are so many five star reviews I wish I was writing one too. Luck of the draw I guess, it seems the majority of staff are amazing from what I have read. Unfortunately I went for my first assessment appointment in their new Prestatyn branch- it was so bad it was comical! Let’s be clear I’m not a nervous patient, yet when I made a mild grimace at the thought of an implant Mr Ferguson’s immediate response was ‘why have you pulled a face like that’, and then ‘it comes to something when a qualified expert can’t tell his patients what they need’ - this made me smile- what a strange comment- I replied it was probably some anxiety at the thought? Then followed comments about how brave he was to have implants that colleagues are doing. Also how he knew someone who died while eating breakfast - not following his health example - that’s what happens when you don’t take advice from experts’. This was becoming an almost out of body experience!!! He even brought Donald Trump into the conversation and his comments during the pandemic about giving people disinfectant in their veins! … like I said it was comical it was so bad! Throughout the appointment Mr Ferguson kept telling me how he had carried out more than 10,000 procedures, he was like a sleezy car salesman- except that’s not fair to car salesmen!!! His approach was extremely condescending. Maybe it’s worth making an appointment just for the experience it would be similar to those Karen’s Diners.
As for the new Prestatyn branch, it’s lovely. All other members of staff were welcoming, considerate and very professional. What a shame they are being let down by Mr Ferguson!
9 de janeiro de 2025
Opinião espontânea
Resposta da West End Dental - Prestatyn
Hello Nicola
Thank you for taking the time to share your experience. The relationship between a clinician and a patient is built on trust and mutual understanding, and we recognise that sometimes personalities or styles of communication may not align perfectly.
While many of our patients have had positive experiences with Dr. Ferguson, we understand that everyone’s preferences and expectations are unique.
We are delighted to hear that you found our new Prestatyn branch welcoming and that the rest of our team left a positive impression. To ensure you feel fully comfortable and confident with your care, we’d like to invite you for a free consultation with one of our other senior clinicians. This will give us the opportunity to provide the tailored and supportive experience we strive for.
If you would like to take us up on this offer, please do not hesitate to contact us directly at 0808 164 1003.
Thank you once again for your feedback—it helps us to continually improve and ensure the highest standards of care for all our patients.
West End Dental
Professional attitude
Professional attitude, pleasant staff, modern equipment and easy description of the treatment needed
7 de janeiro de 2025
Staff are friendly and helpful
Staff are friendly and helpful, made you feel comfortable.
7 de janeiro de 2025
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