The Westminster Collection Opiniões 4776

Resposta da The Westminster Collection

Há 13 horas

Hi. Thank you for your comments and 5 star rating :) Sally

Resposta da The Westminster Collection

Há 2 dias

Thank you for taking the time to share your feedback.

We’re really pleased to hear that you found it quicker and easier to resolve your query by speaking directly with a member of our team. We always aim to provide a friendly and efficient service, so it’s great to know this made a positive difference to your experience.

If you ever need any further assistance, please don’t hesitate to get in touch – we’re always happy to help.

Resposta da The Westminster Collection

Há 2 dias

Thank you very much for taking the time to share your feedback.

We’re delighted to hear that you’ve found our service to be both reliable and efficient over the years. It’s especially rewarding to know that we’ve become your default choice when searching for numismatic products – that means a great deal to us.

Providing high-quality products alongside a dependable and helpful service is at the heart of what we do, so your kind words are truly appreciated.

Thank you again for your continued support, and we look forward to assisting you with your collection in the future.

Resposta da The Westminster Collection

Há 2 dias

Thank you for taking the time to share your experience with us.

We’re really pleased to hear that your recent contact with our customer service team was handled so efficiently and that the issue was quickly resolved with a refund. It’s great to know the advisor made such a positive impression and got everything sorted for you.

We’re sorry, however, that your previous call didn’t result in the same outcome. That’s not the level of consistency we aim to provide, and we understand why that would have been frustrating. Your feedback is important and will be shared with the team to help ensure we deliver a consistently high standard of service every time.

Thank you again for your comments, and if you need any further assistance, please don’t hesitate to get in touch — we’re always here to help.

Resposta da The Westminster Collection

Há 2 dias

Thank you for your kind feedback! We’re really pleased to hear that you were happy with how your query was handled.

Providing a friendly and helpful service is very important to us, so it’s great to know our team made a positive impression. If you ever need any further assistance, please don’t hesitate to get in touch — we’re always here to help.

Thanks again for taking the time to share your experience!

Resposta da The Westminster Collection

Há 2 dias

We’re really sorry to hear about your experience and understand how frustrating this must have been, especially when you weren’t expecting the charge.

Our Subscription Introductory Offers are designed to be clearly explained throughout the ordering process, including on the product page, during checkout, and in the order confirmation. The full details of the collection, including future deliveries and pricing, are provided so customers can make an informed choice. That said, we appreciate that this may not have felt clear in your case, and we’re sorry for any confusion caused.

Subscriptions will appear in your account once the first item in the collection has been dispatched, which is why you may not have seen it straight away. We understand how this could be concerning and will pass your feedback on as we are always looking to improve transparency for our customers.

You’ve done the right thing by cancelling, and once your item arrives, you can return it using our 30-day free returns service for a full refund. Full instructions will be included with your delivery to make this as straightforward as possible.

If you need any further help or would like us to check your account, please don’t hesitate to contact our customer service team — we’re here to help and make this right for you.

Resposta da The Westminster Collection

Há 2 dias

We’re really sorry to hear about your experience and how strongly you feel about this.
We want to reassure you that our intention is never to mislead or sign customers up without their knowledge. Details of any Subscription Introductory Offer are provided on the product page, during the checkout process, within the order confirmation, and again in the information sent with the first delivery. We understand, however, that this may not have felt clear in your case, and we take that feedback seriously.
All of our subscriptions are completely flexible — you can cancel at any time, and any items you receive are covered by our 30-day free returns policy, with full instructions included so you can return anything you do not wish to keep. We would never want a customer to feel pressured to keep products they didn’t intend to receive.
We’re also sorry to hear your concerns regarding communications about payments. This is not the experience we aim to provide, and we would really like the opportunity to look into this for you and resolve things properly.
Please do get in touch with our customer service team so we can review your account and assist further. Your feedback is incredibly important to us and helps us improve how we communicate with our customers.

Resposta da The Westminster Collection

Há 3 dias

Thank you for your wonderful feedback!
We’re delighted to hear that your query was resolved so quickly and that your items arrived within two days. Providing a prompt and efficient service is very important to us, so it’s great to know we delivered on this occasion.
We really appreciate you taking the time to share your experience and look forward to assisting you again in the future.

Resposta da The Westminster Collection

Há 3 dias

We’re really sorry to hear about your experience and understand how concerning this must have felt.
Our intention is never to mislead customers. Details of any subscription linked to an introductory offer are provided on the product page, throughout the checkout process, and in the order confirmation so customers can make an informed choice before completing their purchase.
We appreciate that this may not have been clear in your case, and we’re sorry for any confusion caused. Please be assured that all subscriptions can be cancelled at any time, either through your online account or by contacting our customer service team, who will be happy to help and ensure everything is resolved for you.
Your feedback is very important to us as it helps improve how we communicate with our customers. If you would like us to check your account or provide further reassurance, please don’t hesitate to get in touch.

Resposta da The Westminster Collection

Há 4 dias

Thank you for your kind feedback. We’re really pleased to hear that our customer service team were polite and courteous, and that they were able to clearly explain the situation for you.
Providing clear and friendly support is very important to us, so it’s great to know you had a positive experience. We truly appreciate you taking the time to share your review.

Resposta da The Westminster Collection

Há 4 dias

Thank you for your review. We’re so pleased to hear that you found the ordering process quick and easy.
We always aim to make things as simple and straightforward as possible for our customers, so it’s great to know this was your experience. We really appreciate you taking the time to share your feedback.

Resposta da The Westminster Collection

Há 4 dias

Thank you for taking the time to share your experience. We’re really pleased to hear that, although there was a short wait on the phone, you were kept informed throughout.

It’s great to know that our team handled your enquiry efficiently, with the initial advisor quickly directing you to the right department, and that you found both colleagues polite, helpful, and genuinely cheerful. We’re especially glad the follow-up email helped to clearly explain everything for you.

Providing a friendly and seamless service is very important to us, so your feedback is truly appreciated. We’re delighted you had such a positive experience.

Resposta da The Westminster Collection

Há 4 dias

Thank you for your kind words. We’re delighted to hear that you received first-class service and that our team member was polite and exceptionally helpful.
Providing friendly and supportive service is very important to us, so it’s great to know we made a positive impression. We really appreciate you taking the time to share your experience and will be sure to pass your feedback on to the team.

Resposta da The Westminster Collection

Há 4 dias

Thank you for taking the time to share your feedback.

We’re really pleased to hear that our team were able to help and resolve your issue quickly. Providing a helpful and efficient service is very important to us, so it’s great to know we met your expectations on this occasion.

If there’s ever anything else we can assist you with, please don’t hesitate to get in touch – we’re always happy to help.

Resposta da The Westminster Collection

Há 4 dias

We’re really sorry to hear about your experience and appreciate you taking the time to share this.

We understand how frustrating it must feel to be charged for something you didn’t believe you had signed up for. Our intention is always to make any subscription element clear before an order is completed. Details of any ongoing collection, including future pricing, are shown on the product page, during the checkout process, and within the order confirmation so customers can make an informed choice.

That said, we’re sorry this wasn’t clear in your case. This is certainly not the experience we want for our customers.

Please be assured that all subscriptions are completely flexible and can be cancelled at any time, and any unwanted items can be returned within our 30-day returns period for a full refund. If you haven’t already done so, we’d really encourage you to contact our customer service team so we can look into this for you and help resolve things as quickly as possible.

Your feedback is very important to us and helps us improve how we communicate with our customers going forward.

Resposta da The Westminster Collection

Há 5 dias

Thank you for your kind review!

We’re delighted to hear that you’ve had a fantastic experience with The Westminster Collection. It’s great to know you’re enjoying your coins, and we truly appreciate your support.

We look forward to helping you with future purchases, whether that’s individual coins or expanding your collection with new sets. If you ever need any assistance, our team is always here and happy to help.

Thank you again for your feedback!

Resposta da The Westminster Collection

Há 5 dias

We’re really sorry to hear about your experience and understand how upsetting this must have been.

We want to reassure you that it is never our intention to mislead customers. When an item is part of an ongoing collection, details of the subscription – including future deliveries and pricing – are provided on the product page, during checkout, and in the order confirmation. However, we’re truly sorry that this was not clear in your case.

We’re also sorry to hear that the products did not meet your expectations, which is certainly disappointing. All deliveries are covered by our 30-day returns policy, so items can be returned within this period for either a replacement or a full refund if they are not wanted.

We’re glad to hear that you’ve now cancelled the subscription.

Please don’t hesitate to contact our customer service team so we can support you further. Your feedback is very important to us, and we’re sorry that this experience has left you feeling disheartened.

Resposta da The Westminster Collection

Há 5 dias

Thank you so much for your incredibly kind and enthusiastic feedback.

We’re truly delighted to hear how much you, your family, and even your friends are enjoying our products. It’s wonderful to know that our coins and collectables are bringing so much interest and excitement, especially to younger collectors as well.

Your recommendation and support mean a great deal to us, and your kind words about the quality and detail of our items will be greatly appreciated by the whole team.

Thank you again for sharing your experience – we’re so pleased to have you and your family as part of our collecting community.

Resposta da The Westminster Collection

Há 5 dias

Thank you for your feedback.

We’re really pleased to hear that your overall experience was a positive one, especially as it was your first time ordering with us. We appreciate your understanding regarding the initial issues and are glad things improved.

It’s great to hear that your coin holds special meaning for you. We understand that not all customers wish to continue with a collection, and we do offer the flexibility to only receive what you choose. Our team is always happy to help ensure your preferences are followed.

If you ever need any assistance in the future, please don’t hesitate to get in touch – we’re here to help.

Thank you again for your support.