As someone who was just trying out whiskey, the two boxes I ordered helped me understand that whiskey wasn’t for me. I spoke with Shaun to cancel my order and he couldn’t have been more understanding... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
As someone who was just trying out whiskey, the two boxes I ordered helped me understand that whiskey wasn’t for me. I spoke with Shaun to cancel my order and he couldn’t have been more understanding... Ver mais
A empresa respondeu
Leaving a review for Edward at Customer Service for Coffee52 Club (there is no link for this club to leave a review). I called to cancel subscription but Edward took the time to fully explain what my... Ver mais
A empresa respondeu
My son asked me to purchase one of the great whusky offers, and in doing so I was signed up for a subscription. The order went smoothly, delivery was on time and the product was well packaged.... Ver mais
A empresa respondeu
George displayed brilliant customer service from beginning to end of call. Friendly, knowledgeable and provided a deal for my next 2 months of Coffee 52. Pleasure to do business with.
A empresa respondeu
We're the UK's most exciting whisky discovery club and we send you an exclusive whisky each month. Join us on a discovery journey and share our favourite whiskies from around the globe. Whether you have just discovered the fascinating world of whisky or you’re a whisky connoisseur, our monthly whisky is designed to fuel your passion for flavour and to learn a little bit about what’s in your glass along the way. We work really closely with the distilleries to give you a behind the scenes look into their magical world and to create exclusive whiskies available only for our subscribers! Each box comes complete with a copy of Stramash magazine where you can learn all about what’s happening and who’s who in whisky...it's essential reading! For more information, see our FAQs: https://www.whisky52.com/faq Or if you need to get in touch then please reach out to us via https://www.whisky.com/help
8 Melville Crescent, EH3 7JA, Edinburgh, Reino Unido
Respondeu a 88% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I started with BEER 52 as a special offer after an online purchase from a clothing company.
I received a couple of months deliveries of beer then tried to cancel the subscription. I ended up getting a “special offer” from them on the first delivery of whisky and getting a WHISKY52 subscription.
Big mistake …..the whisky that’s sent to you is expensive for a small bottle and not very good either.
Trying to cancel either subscription is shocking.You have to contact them by telephone and they do the usual tactics to keep you as a subscriber.The whole cancelling is very tedious and draining.Don’t trust what they say because they blatantly tell you lies to keep you paying.
I spent a while on the telephone being reassured that both subscriptions were cancelled and no more money would come out my account or deliveries of unwanted beers or whisky.The deliveries kept coming and the money withdrawn.
Do not use this company as they are extremely hard to cancel .They purposefully make this as difficult as possible .
Overpriced rubbish… half bottles of awful whiskey. Do yourself a favour and go to the supermarket.
Waste of money.
Leaving a review for Edward at Customer Service for Coffee52 Club (there is no link for this club to leave a review). I called to cancel subscription but Edward took the time to fully explain what my package included and price. I'm keeping my membership for now. I appreciate his time and patience.

Resposta da Whisky52
George displayed brilliant customer service from beginning to end of call. Friendly, knowledgeable and provided a deal for my next 2 months of Coffee 52. Pleasure to do business with.

Resposta da Whisky52
As someone who was just trying out whiskey, the two boxes I ordered helped me understand that whiskey wasn’t for me. I spoke with Shaun to cancel my order and he couldn’t have been more understanding and friendly if he tried. 10/10 service. Highly recommend as a trial run as it lets you test your palette before buying expensive bottles or drams in bars.

Resposta da Whisky52
I received a nice bottle of whisky on an offer. I quickly realised that I wouldn't be able to drink a bottle of whisky each month, so I called them to cancel. I spoke to Fraser, who was very helpful and the process of cancelling was very easy. There seems to be a great selection of whisky on offer, but for me a bottle every month was too much. I would recommend giving this a try if you like your whisky.

Resposta da Whisky52
Had a call with Shaun today about my account and he was really friendly and informative!!

Resposta da Whisky52
Rang to cancel subscription, got great service from Glenn.

Resposta da Whisky52
My son asked me to purchase one of the great whusky offers, and in doing so I was signed up for a subscription.
The order went smoothly, delivery was on time and the product was well packaged. He was very pleased with the purchase.
I rang to cancel my subscription and spoke to a lovely gentleman called Mark. I was expecting a bit of a hard sell, and although Mark made me aware of another good offer, he also cancelled my subscription and took the time to check I received an email to confirm that.
Customer service is excellent all round.

Resposta da Whisky52
Interesting whisky varieties on subscription and a great introductory offer. Shipping was quick and I am looking forward to cracking open my bottle of Glenmorangie. Customer service was thoughtful.

Resposta da Whisky52
Rang to discuss my subscription (after a mix up on my part!) and spoke to Edward who was incredibly helpful and courteous.
He sorted things out without any fuss, thank you!

Resposta da Whisky52
I have spoken to many people at this company they're all polite friendly and eager to help. The whisky is very nice! Would recommend.

Resposta da Whisky52
First order was a trial. Later I didn't stop it as I was interested in variety of whisky. Each delivery come with a new bottle, new taste and you can read about it as it comes with a booklet.

Resposta da Whisky52
A great way to try new whisky a simple process thoroughly enjoyable and well worth raising a glass!

Resposta da Whisky52
Evert time i call about anything there always able to help and advise me always been very polite and friendly I don't have to mention the quality of the whiskey that speaks for itself

Resposta da Whisky52
Customer service was spot on.... 👌👌

Resposta da Whisky52
Another crap site that offers free whiskey then doesn't let you cancel the subscription unless you call them, its 2026 no one wants to subscribe to a whiskey company or call you

Resposta da Whisky52
Shaun was very lovely and friendly, I can't fault him, very professional and efficient
We have had 2 lots of Whiskey and according to my husband he is enjoying them.
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.