White Horse Energy Opiniões 

Resposta da White Horse Energy

Há 1 dia

Hi David,

Thank you for taking the time to leave your review. We're pleased to hear that you were happy with the quality of the wood and that it arrived well packaged.

We're sorry, however, that the delivery didn't arrive on the expected day and that you weren't informed by the delivery company that it had been rescheduled. We understand how frustrating it can be when plans change without any communication, and we apologise for the inconvenience this caused.

We're glad your order arrived safely in the end, and we appreciate your balanced feedback. We'll be sure to share your comments with our delivery partner to help improve communication for future deliveries.

If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:

https://g.page/r/CV5WDhmg_H1MEBM/review

Thank you again for your honest feedback and support. We hope to provide you with a seamless five-star experience next time.

Kind regards,
KM

Resposta da White Horse Energy

Há 1 dia

Hi Tom,

Thank you for your fantastic review and for being such a loyal customer over the years. It means a great deal to us to know that you've continued to choose White Horse Energy and have consistently had a positive experience.

We're delighted to hear that you've found our deliveries fast and reliable, our products to be great quality, and our prices competitive. Knowing that you've never had a problem and would recommend us to others is the highest compliment we could receive.

If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:

https://g.page/r/CV5WDhmg_H1MEBM/review

Thank you again for your continued support. We look forward to supplying you for many more years to come.

Kind regards,
KM

Resposta da White Horse Energy

Há 1 dia

Hi Katy,

Thank you for your lovely review. We're delighted to hear that you were pleased with both the prompt delivery and the quality of your order. It's great to know we were able to provide the service and product you expected.

If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:

https://g.page/r/CV5WDhmg_H1MEBM/review

Thank you again for your support, and we look forward to serving you again in the future.

Kind regards,
KM

Resposta da White Horse Energy

Há 1 dia

Hi Olly,

Thank you for your wonderful review. We're delighted to hear that you received excellent service from the moment you placed your order over the phone right through to the delivery of your pallet. It's great to know our team helped make the whole process smooth and straightforward.

If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:

https://g.page/r/CV5WDhmg_H1MEBM/review

Thank you again for your support, and we look forward to serving you again in the future.

Kind regards,
KM

Resposta da White Horse Energy

Há 1 dia

Hi Tom,

Thank you for your great review. We're delighted to hear that you found our service fast, reliable, and competitively priced. Providing quality products with dependable service is exactly what we strive for.

If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:

https://g.page/r/CV5WDhmg_H1MEBM/review

Thank you again for your support, and we look forward to serving you again in the future.

Kind regards,
KM

Resposta da White Horse Energy

Há 1 dia

Hi Christine,

Thank you for your wonderful review. We're delighted to hear that you're so pleased with your wood pellets and that they've provided a clean burn with very little ash.

It's also great to know that you found the ordering process easy, your delivery was prompt, and that you were happy with the service you received. Feedback like yours means a great deal to the whole team.

If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:

https://g.page/r/CV5WDhmg_H1MEBM/review

Thank you again for your support, and we look forward to serving you again in the future.

Kind regards,
KM

Resposta da White Horse Energy

Há 1 dia

Hi Kamran,

Thank you for your fantastic review. We're delighted to hear that you had such a positive experience with our service.

It's great to know that you were kept informed throughout the delivery process and that your driver was both professional and friendly. We'll be sure to pass your kind comments on to the delivery team—they'll really appreciate the recognition.

If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:

https://g.page/r/CV5WDhmg_H1MEBM/review

Thank you again for your support, and we look forward to serving you again in the future.

Kind regards,
KM

Resposta da White Horse Energy

Publicada há 1 dia

Hi Ellen,

Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't fully meet your expectations.

We understand your concerns regarding the images on our website. Our product photos are intended to represent the product accurately, but we're sorry if the crate you received gave a different impression. Your comments are appreciated and will be shared with the relevant team for review.

We're also sorry to hear that there were problems with your delivery day. We know how important it is for deliveries to run as planned, and we apologise for any inconvenience this caused.

That said, we're pleased to hear that the delivery driver was pleasant and helpful, and we'll make sure your kind comments are passed on.

Thank you again for your honest feedback. It helps us identify where we can improve, and we hope we'll have the opportunity to provide you with a better experience in the future.

Kind regards,
KM

Resposta da White Horse Energy

Há 1 dia

Hi Andy,

Thank you for taking the time to leave such a detailed review. We're pleased to hear that you found it easy to order your winter pellets, but we're sorry that the restricted access request wasn't added to your order after you contacted us.

We completely understand how frustrating that must have been, especially after being reassured it had been updated. Thankfully, you checked with the delivery company before the delivery took place, which helped avoid further complications.

We're also sorry to hear that your delivery experience wasn't as smooth as it should have been. That said, we're delighted to hear that Niki Hamnca was able to step in and help resolve the issues. We'll be sure to pass on your kind words and thanks to her—I'm sure she'll really appreciate the recognition.

If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:

https://g.page/r/CV5WDhmg_H1MEBM/review

Thank you again for your honest feedback and continued support. We hope to provide you with a seamless five-star experience next time.

Kind regards,
KM

Resposta da White Horse Energy

Há 1 dia

Hi G Bennett,

Thank you for your fantastic review. We're delighted to hear that you found our prices competitive, the ordering process straightforward, and that your delivery arrived quickly.

It's especially great to know that your delivery driver was so helpful. We'll be sure to pass your kind comments on to the delivery team.

We're thrilled to hear that you'll be using us again. If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:

https://g.page/r/CV5WDhmg_H1MEBM/review

Thank you again for your support, and we look forward to serving you again soon.

Kind regards,
KM

Resposta da White Horse Energy

Há 1 dia

Hi Corinna,

Thank you for taking the time to leave such a thoughtful review. We're delighted to hear that you've found the quality of our logs to be reliable and that you're pleased with how dry they are. It's also great to know that the protective wrapping kept your order dry after delivery until you were ready to use it.

We do appreciate your feedback regarding the size of some of the logs. While we aim to provide a consistent mix suitable for most wood burners, we understand that occasionally some pieces may be larger than expected and require splitting. Your comments are valuable and will be shared with our production team as we continue to improve.

If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:

https://g.page/r/CV5WDhmg_H1MEBM/review

Thank you again for your continued support, and we look forward to serving you again in the future.

Kind regards,
KM

Resposta da White Horse Energy

Há 1 dia

Hi Tom,

Thank you for your great review. We're delighted to hear that you're pleased with the quality of our product. It's always rewarding to know we've met your expectations.

If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:

https://g.page/r/CV5WDhmg_H1MEBM/review

Thank you again for your support, and we look forward to serving you again in the future.

Kind regards,
KM

Resposta da White Horse Energy

Há 1 dia

Hi Keith,

Thank you for your fantastic review. We're delighted to hear that you found the ordering process easy and that your delivery arrived on time.

It's great to know that the courtesy call from the courier the day before helped confirm everything, and that the delivery driver was so helpful in getting your order to you. We know those little touches can make all the difference.

If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:

https://g.page/r/CV5WDhmg_H1MEBM/review

Thank you again for your support, and we look forward to serving you again in the future.

Kind regards,
KM

Resposta da White Horse Energy

Há 1 dia

Hi Vian,

Thank you for your lovely review. We're delighted to hear that you were pleased with our prompt service, the quality of the logs, and your delivery experience. It's great to know we were able to provide the reliable service and products you expected.

If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:

https://g.page/r/CV5WDhmg_H1MEBM/review

Thank you again for your support, and we look forward to serving you again in the future.

Kind regards,
KM

Resposta da White Horse Energy

Há 1 dia

Hi Peter,

Thank you for your fantastic review. We're delighted to hear that you found it easy to order your pellets and that your order was processed and delivered so quickly.

It's especially great to know that your delivery driver was accommodating and happy to place the pallet where it was most convenient for you. We'll be sure to pass your kind comments on to the delivery team.

If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:

https://g.page/r/CV5WDhmg_H1MEBM/review

Thank you again for your support, and we look forward to serving you again in the future.

Kind regards,
KM

Resposta da White Horse Energy

Há 1 dia

Hi Nina,

Thank you for taking the time to leave your review, and we're truly sorry for the experience you've had.

We completely understand how frustrating it must be to have arranged delivery on two separate occasions, only for no one to arrive, especially when you're still waiting for your pallet of wood pellets. We also appreciate how disappointing it is not to have received an order confirmation or the communication you should have expected throughout this process.

This is not the standard of service we aim to provide, and we sincerely apologise for the inconvenience and frustration this has caused.

Our Complaints Team is actively investigating what has gone wrong with your order and is working closely with the depot to get this resolved as quickly as possible. We appreciate your patience while we work to put things right.

Kind regards,
KM