The White Swan Opiniões 

Had a meal , with friends, before going to theatre. Special menu for pre theatre, food was excellent. However was the lovely staff who raised our visit to another level. Friendly, courteous & professional especially the Manager she went over & above to make our visit enjoyable.
We called in for drinks, after the show….why don’t more people do that? Was even a discount if you’d come from theatre.

felt compelled to now write a review because every single time i’ve been here, the food has been incredible and never fails to impress. This is excellent quality food and tastes better than some high end places in the town centre x

Dreadful customer service. The staff and managers will start arguing with you in full view of other patrons if you refuse to sit where they want you to sit. This pub is owned by a Brazilian who clearly has no interest in ensuring his staff are treating patrons well and is just focussed on what money he or she is making. We will never enter the swan pub Richmond again and will remind all our friends and family to avoid. There are plenty of other pubs in Richmond that have trained staff who know how to treat paying customers such as the Kings Head and Cricketers and recognise the importance of customer relations. Utter disgrace and completely spoilt our day which had been arranged for some weeks.

I should have posted this a while ago thanks to everyone for the amazing evening we all had. I'll be the first one through the door when you open up!