Wickes - Broadstairs Opiniões 

The Broadstairs store team are fantastic. I have been in a couple of times recently for various bits for our Forest School (in a local primary school) and have been really impressed with how helpful the team have been.
I have also applied for, and been given, a selection of tools under the Wickes Community Project. It was very easy to apply and I was then invited to pop to the store to collect what we had asked for - what an incredible community initiative. Our pupils are having a ball learning to use basic tools and equipment in Forest School. Thank you very much indeed Wickes.

We have had brilliant service from Claire and the team at Wickes, Broadstairs. We ordered a greenhouse and it is fantastic. Delivery was perfect, arrived on time and was relatively simple to fix together.
We couldn't be happier.

We dealt with a very nice guy called Kristian who was extremely professional and friendly.

We're looking forward to visiting again to discuss our options with Kristian moving forward

Thank you

Thanks to John and Dylan. John advised me on pluming in the store and Dylan lugged all my shopping out to the car. Thank you

Jess at Wickes Broadstairs was fantastic—friendly, helpful, and nothing was too much trouble. She made finding the right timber easy and stress-free. Brilliant customer service—thank you!

Good and helpful service from sales person Farham in the Broadstairs, Wickes. He knew his stuff and was helpful in guidance and advice explaining what units would be best in a bathroom. On site (our bathroom) he knew how to solve a problem with regards to a window projection at the end of the proposed shower.etc. It was good to see an image of the proposed bathroom fittings.
The store manager also spoke to us - albeit briefly - and came across as friendly and helpful.

Went to a few local retailers with a good idea of what we were looking for but open to being advised on better ways to get what we wanted for our kitchen. Kris was the only salesperson who made us feel like he was listening and not just trying to sell us something that would make him more commission. No pressure tactics and we came away feeling very happy about the experience

Lovely kitchens and managed to save lots of money in the sales!! Kris at the Broadstairs branch made everything easy and answered all our questions.

Wickes Broadstairs - Really good service - Colleagues are always helpful and friendly - Thanks

I went in looking for paint to paint my daughter's room. There was a huge range of choice and plenty of tester pots varying prices.

My husband accidently dropped a full tin of paint while putting it back on the shelf.

Found staff instantly and they were so nice about it and instead of worrying about the mess they made sure my husband was ok (while i was cackling in the next aisle)

They got the mess cleaned up so quickly but at no point did anyone make us feel like we had to leave or feel uncomfortable which was amazing.

Other than our spillage shop was clean and well maintained.

Very Professional company to deal with as a customer.

Have visited this store when in the area on jobs and always been met with superb customer service.

Staff always helpful, especially a lady named Emma, she has a great knowledge on the products that wickes sell and always provides an excellent customer experience within this store! If there was an employee like Emma in every Wickes the business would be thriving around the country!

Always very helpful and polite

Wickes is a great place to get all my DIY supplies. I usually find everything I need in there and reasonably priced. But if I can't find what I need, the staff in there are always happy to help and very knowledgeable.

We went to the Broadstairs store to ask about a fitted bathroom. Fantastic customer service from the design team. Planned by Farhan who took the time to explain everything very well. Management and staff all friendly and welcoming. We are now awaiting delivery. Highly recommend the Broadstairs store.

excellent service from the staff at Wickes Broadstairs. Such a refreshing change.

The staff are super friendly and really knowledgeable about their instore and online products, I didn't know what materials I required but thanks to the help I received, I'm up and running!

Big thank you to all the amazing and wonderful staff in Westwood Cross, Broadstairs who helped me get through a project . Always went above and beyond and their kindness will never be forgotten.

Loving my new bathroom and cloakroom.
Good designer - some items did not arrive on time but was compensated.
Fitters were professional and friendly.

I ordered a bespoke Wickes bathroom to be installed by Wickes. Once I had paid, the communication stopped. Installer came and did a shocking job.
Incorrect plumbing, badly fitted furniture, shower fitted in wrong place, radiator not fitted correctly, broken shower screen seal, poor tiling and plastering, water leaking through ceiling, live wires hanging over the bath. Forged completion certificate. Customer Relations have kept me hanging on with false promises. Nearly three months ago was told an installer would be in touch that week.
Now going to court and seeking a Section 75 refund.
The installer was one of their ‘top fitters’, I was told.
Do your research and avoid Wickes.
Edit: I’ve already had the apologies and “we will look into this for you” when I’ve posted publicly. When I’ve been in direct contact with Wickes customer relations, they have either ignored me, or have taken a week or more to reply. I’ve raised additional issues with the bathroom. Ignored. I’ve asked for a reason why I’m waiting for three months to hear from the corrective team, when I was told five working days. Ignored. I’ve emailed the regional installations manager directly. Ignored. The installer who came to my house, and cannot be named on here, didn’t complete the preinstall survey and quote, then overcharged me, threatened to charge me 10% daily for not paying the balance, demanded full payment up front, all in breach of contract, and literally ran off the job at the end without a handover. The icing on the cake was completing the handover form on my behalf to say the job completed. This was their “top installer” who left live wires hanging from the ceiling, fitted 15mm paperwork to an unsecured bath, shower fitted off centre, radiator fitted at the wrong height, unfinished plastering, the list goes on and on. Shocking.