Wickes - Crawley Opiniões 

Purchased a fitted kitchen with Wickes two & a half years ago. Within a few months the laminate started to bubble on doors & drawers. Customer service was very hard to get a reply from but after a fight with them, eventually they replaced some of the faulty items. However the same problem kept happening on other doors & draws and previous bubbles & splits were getting worse. Again, Wickes sent a few replacements but when the kitchen fitter unpackaged three of the new drawers, the laminate had already bubbled & was peeling !
Wickes will not accept any liability & say it’s not a manufacturing issue and that this is caused by aftercare. How can it be the aftercare if they’re arriving already with the damage..
Wickes have now closed my complaint & will not replace any further units.
I would never recommend Wickes for any product & nor will I ever buy anything from their stores again. Their customer service is shocking.
Incidentally, I have recently learnt that other people have had the same issues with their laminate kitchens from Wickes and sadly they have not managed to get anywhere with them either.

Massive Thankyou to John G in Wickes Crawley for helping us through every stage of our new kitchen install. He was very patient and accommodating when our plans and ideas changed through the process. He dealt promptly with issues and was always friendly and helpful.

Could have not been more helpful
John -salesman spent time understanding what we needed
Customer Service kept in contact
Ryan-fitter— great job terrific finish-any small problems asked what we would like
Would definitely use again

I recently went into the Crawley Wickes store to look at purchasing a new kitchen.
Where i met Richard Sherdian, he was most helpful and pleasant. In the afternoon Richard came along to measure my current kitchen and the next day i was happy to go ahead with an order. Richard was invaluable assisting with ideas and the overall plan of the kitchen.
Richard was most kind, helpful and patient.
Over the next week, i made some changes to the kitchen plan a couple of times and this was never an issue for Richard. Richard is very knowledgeable and his many years of experience certainly shows. Very friendly and always willing to answer any questions you may have whether by email, phone or in person.
It made the overall experience a happy one and i am looking forward to the new kitchen.

I had a bathroom installed a year ago and overall the work is good. The tiling however is very poor, some of the tiles are not aligned. When I told customer service they offered me £200 in reimbursement, which I agreed. The reimbursement was to be done via aI link and coincidentally I was away of the country with no access to my bank app. When I returned the link had expired. I called several times to ask to resend a valid link and each time customer service said they would call me back or resend the link. I think tried to call them for more 6 months and they kept saying the would call back and
never did. Although the local installers were professional and good (except for the tiler) the after installation customer service is appalling. Next time I will use a local installer rather that Wickes and go by recommendations.

Angela designed our new kitchen and we couldn’t be any happier with the service she provided. She is very knowledgeable and precise. She came to our home to measure exactly and to help figure out where everything will go. She helped keep the costs down as we were on a tight budget but made it so it still looked amazing. Very professional service and we would love to use Angela again next for our bathroom in the future. I highly recommend using Wickes and Angela for your designs.

Very happy with Richard Sheriden at the Crawley branch.
He was instrumental in executing my new kitchen. He is very knowledgeable, he knows exactly what is available from the range as well as having an excellent overall understanding of what is possible when fitting, work arounds and so forth.

I never felt like he was trying to oversell me anything, and he stuck within my budget.

He also continued to answer my questions throughout the installation.

Highly recommend!

John and Tom went above and beyond with installing the kitchen. They were so helpful and friendly and respectful of the park where we live. We could not recommend highly enough for our amazing kitchen. Thank you to Richard for designing such a stunning and practical space for us.

I have a wonderful new modern ‘spa’ like bathroom designed by Marchela Chamberlain at Wickes store Crawley. Marchela was able to listen to my ideas and translate that into a beautifully designed bathroom that’s also practical. I’m so pleased I took the leap and decided to go ahead l wasn’t sure I would be able to get a free standing bath and standalone shower in my bathroom but I was proved wrong. It’s absolutely stunning! Marchela was a great help throughout with any questions or concerns replying swiftly. If you’ve been dreaming of a new bathroom don’t put it off it’s absolutely worth it!

I went in for a collection today, the lady at the counter was very kind and attentive. Young guy, Josh, was very helpful... totally recommended!!

Angela has been very attentive in helping us select and design our new bathroom. She listened carefully to what we wanted and has been friendly and knowledgeable throughout. Nothing was too much trouble and she was so personable. She made us feel at ease and very much involved in the process. Would definitely recommend. Thank you Angela!

Popped in to buy one item and ended up with lots of bargains! Natalie was friendly professional and helpful

we are currently renovating a cottage ourselves and are in need of materials and advise constantly - We have been assisted by Jet in the Crawley store on many occasions and she has been so helpful whilst having a good sense of humour at the same time on every occasion so we want to ensure she gets the credit when due - Cheers Jetx

I recently have been renovating and needed assistance with designing and ordering fittings for bathrooms and a utility room.

I was helped by the design advisor Richard at Wickes in Crawley. I cannot recommend Richard highly enough. He was so patient, the process of design took multiple appointments. He happily booked the appointments and attended them in the store with me, carefully going through what should go where and advising on the best product for the job. He is so knowledgeable about not only the quality of the products but the fitting process that it made it something that would have been tricky to do by yourself easy and fun.

In addition, Richard met me on site to check the measurements that we had given were correct and that the designs would fit perfectly. Even after the items had been ordered Richard regularly checked in with me to see if delivery had been made and all things were received on time. We ordered a lot of kit for 4 bathrooms and he has helped me ensure that all of the kit will be fitted in the correct bathroom.

He has been so helpful and always happy to answer any questions about the kit I have received, helping chase things up and ensuring that everything is in order for our fitters. He really does go above and beyond. You can ask him anything. If he doesn’t know he’s always happy to find out. He is such a pleasure to deal with and has been invaluable on our renovation project. He always goes out of his his way to ensure things get done. I would have been lost without him. When the project is done I’m going to miss speaking to Richard!

Last year we ordered bespoke units for our kitchen and utility room. Miscalculations were made by the Wickes Designer and as agreed with the Wickes store manager our kitchen fitter had to make modifications to the original design which unfortunately was not as aesthetically pleasing and left us with some smaller units and one less draw.
Six deliveries followed due to missing items, wrong items being received and damaged items being delivered. Some of the items arrived in soaking wet cardboard. Only the final delivery arrived complete. We had to be available to receive the deliveries which meant taking time off work, cancelling appointments etc.
This caused more delays in completion of the kitchen as we not only had to wait for Wickes to make further deliveries but had to wait for our kitchen fitter who obviously had commitments to other customers. This resulted in additional costs to us as we had to pay our kitchen fitter for extra days worked.
Twice we had to delay the stone worktop being fitted due to incomplete kitchen caused by errors made by Wickes.
Stone worktop (company provided by Wickes}was finally due to be fitted Friday 20th December 2024 but unfortunately, the template measurements were incorrect, and the worktop was too small resulting in the fitters removing and returning the worktop. Remade worktop eventually fitted on 8th January 2025
We had to cancel Christmas day at our home as we had an incomplete kitchen. We were unable to use our kitchen properly for months and have lived with upheaval.
The entire process of installing a Wickes kitchen has been extremely stressful. Having to constantly contact Wickes regarding missing items, damaged delivered items and incorrect items being received.
We have carried out property renovations previously but have never had such a bad experience when installing a new kitchen.
Wickes advertise as being a provider of your dream kitchen. What should have been an exciting experience for us as customers has been an absolute nightmare. We have experienced an awful amount of upheaval, inconvenience and stress which is not what we expected from such a large retail supplier. We made a formal complaint to the Store Manager but did not receive a reply and when we contacted customer service they said they were unable to deal with complaints regarding bespoke kitchens and advised us to contact the store manager who again ignored our email. This is the first time we have used Wickes when installing a new kitchen. We would not recommend Wickes.

Great service from Richard Sheriden at the Crawley branch who has been fantastic helping with our new kitchen and bathroom. Always on hand to answer an help with any queries. Also great service from Adam the store manager who was a great help when buying internal doors.

My partner and I were looking to upgrade our kitchen and found a lovely design on display at our local store, Crawley. Angela helped us and talked us through our options. We arranged a home visit to measure up the very next day. Angela was so knowledgeable and approachable. She managed to get our dream kitchen within budget and we will be going ahead with our order.

We had the pleasure of working with Angie for the renovation of our kitchen and from the get-go she was able to make us feel heard and helped us achieve everything on our wishlist to the best of her ability. We'd recommend Angie to anyone!

Good service plus Good atmosphere by Jet and Nat Well done !

We purchased our new kitchen at the Crawley branch with Richard Sherden as the design consultant. A great experience from start to finish with the finished kitchen as we had imagined.