Wickes - Hedge End Opiniões 

140
•
TrustScore: 4.5 em 5

4,5

Manaton Way, Hedge End, Unit 1, Southampton Southampton, SO30 2XW, GB

•

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

After making a huge mess of an online order, I came in and Sam was incredibly helpful! Super patient despite it being a busy Saturday she completely fixed my mess, knew the system entirely and handed... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Joe was very helpful and professional. He responded to my ideas and suggested some new ones. I had quite a lot to fit into a limited space but he always found a solution, and finally designed a kitch... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

Excellent bathroom design service by Katie. She was flexible and patient whilst I considered options. Unfortunately, Wickes couldn't supply all of the products to fit with the brushed brass theme so I... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Lee Miller came out, listened to our vision and offered advice and ideas to make our dream kitchen. The fitter, Curt is a master. His perfection and professionalism really is world class. Overall very... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Loja de hardware
  2. também em
  3. Empresa de energia solar
  4. Loja de acessórios para casas de banho
  5. Loja de utensílios de cozinha

Sobre Wickes - Hedge End

Escrito pela empresa

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Informações de contacto

  • Manaton Way, Hedge End, Unit 1, Southampton, Southampton, SO30 2XW, Reino Unido

  • +441489789333

4,5

Excelente

TrustScore: 4.5 em 5

140 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,5

Todas as opiniões

(140)

14 656 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Nicky

Nicky! Nicky was amazing throughout our kitchen experience she went above and beyond day and night to create our dream kitchen!
Nothing was never too much and she really is the best, I recommend her to everyone still to this day! 5 ⭐️s all round xxxxxx

4 de janeiro de 2025
Opinião espontânea
logótipo da Wickes - Hedge End

Resposta da Wickes - Hedge End

We're happy to hear that you had such a positive experience! It's wonderful to know that Nicky went above and beyond to create your dream kitchen. We appreciate your recommendation! -AK

Classificada 1 em 5 estrelas

We brought a kitchen and it has been a…

NoWe brought a kitchen and it has been a absolute nightmare. The cupboards started to bubble after 3 months and wicks blames us. The designer deliberately made mistakes to keep the cost down to lure us in. Like not purchasing the dish washer or taps and so we had to buy them later. Customer service blames us for the bubbles but many of the cupboards we had delivered had bubbles on them so they had to order more. When we mention this to the wattenty team they said there was no recorded of faulty cupboard being deluverd. They must of sent us about eight faulty cupboards. Do not buy any thing from them. Its ruin what should of been a dream kitchen. I now have to spend more money sorting the mess they have caused.
Order number 5110938474

14 de abril de 2025
Opinião espontânea
logótipo da Wickes - Hedge End

Resposta da Wickes - Hedge End

Hi, Thank you for taking the time to share your review with us. We are sincerely sorry to learn that your kitchen cupboards have bubbled. I have sent you a request for more information, so I can look into this for you. Thank you again for your feedback. - Scott H

Classificada 5 em 5 estrelas

Great service from start to finish

Great service from start to finish, Katie was very easy to communicate with , very professional and listened to us to understand what we wanted from our kitchen

1 de outubro de 2025
Opinião espontânea
logótipo da Wickes - Hedge End

Resposta da Wickes - Hedge End

Hi Mr Mark Rogers, We're delighted to hear about the great service you received! It's wonderful that Katie was professional, communicative, and understood your kitchen needs. Thanks for your feedback. -LC

Classificada 1 em 5 estrelas

7 months before bathroom installation

Update: still no refund apparently now there is an IT issue which has been the case since Friday. Unbelievably I did get a call to arrange delivery…..apparently none of your advisors look at accounts before making calls!

5 months and bathroom still not installed, date offered would mean a 7 month wait. Requested a full refund as by anyone’s standards this is not acceptable. Told by customer relations this may not be possible and permission would have to be given from a manager. Appalling service (the only good experience was our time with your designer).

19 de setembro de 2025
Opinião espontânea
logótipo da Wickes - Hedge End

Resposta da Wickes - Hedge End

We appreciate you sharing your experience. We're sorry to learn about the installation delay and the difficulties you've faced regarding a refund. We'll review this with our team and further contact will be made.
- PP

Classificada 4 em 5 estrelas

Lichen Design

Design was exactly what we were looking for, given the dimensions. The Wickes designer, Nicky was helpful and very knowledgeable about the product, fixtures and appliances. Follow up help and advice was prompt. Would recommend her for anyone looking at getting a new kitchen.

20 de maio de 2025
Opinião espontânea
logótipo da Wickes - Hedge End

Resposta da Wickes - Hedge End

We appreciate you taking the time to leave us your feedback. We're happy to hear that Nicky was so helpful and knowledgeable and that you are pleased with the design. -AK

Classificada 5 em 5 estrelas

We've just moved and needed some…

We've just moved and needed some essentials. Popped to Wickes and Gary at Hedge End store was so helpful.

Well laid out store and great staff.

23 de agosto de 2025
Opinião espontânea
logótipo da Wickes - Hedge End

Resposta da Wickes - Hedge End

Hi, Juliette. Thank you for taking the time to share your review with us. I'm glad to see that, Gary at our Hedge End store was really helpful. Thank you again for your kind feedback. - Scott H

Classificada 5 em 5 estrelas

Great shop with lovely service

Great shop with lovely service! Luis is top - very helpful and friendly :) all the best

23 de agosto de 2025
Opinião espontânea
logótipo da Wickes - Hedge End

Resposta da Wickes - Hedge End

Hi, Konrad. Thank you for taking the time to share your review with us. I'm happy to see that you found our staff to be friendly and helpful. Thanks again for your kind feedback. - Scott H

Classificada 5 em 5 estrelas

We love our new kitchen - thank you, Joe!

We had our kitchen designed by Joe and fitted by Chris and Callum. We are so delighted with the finished product and can't speak highly enough of the service we received and work completed.
Joe designed our kitchen with speed and precision - knowing exactly what we were looking for, and grasping the concept of our design perfectly. He also suggested some alterations that made our layout even better. Joe oversaw the work remotely and with a home visit - and was super quick to resolve any queries or extra deliveries required.
Chris and Callum went above and beyond to help us stick to schedule, even when we had a few snags. Their work is impeccable and we are so pleased with the finish!
Thank you Joe, Chris and Callum - we love our kitchen!

2 de junho de 2025
Opinião espontânea
logótipo da Wickes - Hedge End

Resposta da Wickes - Hedge End

Hi Aimee,

We appreciate you taking the time to share your experience. We are thrilled to hear that you are delighted with your new kitchen and that Joe, Chris, and Callum were able to bring your vision to life.

-Ellysse

Classificada 4 em 5 estrelas

Kitchen

Joe was really helpful at getting a kitchen plan put together. I had several appointments and home visit at times convenient to me. His advice about deliveries was really useful and some changes/extras needed adding when the kitchen was being fitted which were no problem.

11 de abril de 2025
Opinião espontânea
logótipo da Wickes - Hedge End

Resposta da Wickes - Hedge End

Thank you for taking the time to share your experience with us. It's great that Joe was able to help you out with the kitchen plan and that the advice about deliveries was beneficial.
- PP

Classificada 4 em 5 estrelas

New kitchen and bathroom project

We had a new kitchen and bathroom fitted. Designed by Joe and fitted by Simon (Kitchen) and Neil (bathroom). All were excellent and various minor snags/changes of plan along the way were handled well by all, We are very pleased with our kitchen and bathroom - thanks all!

1 de maio de 2025
Opinião espontânea
logótipo da Wickes - Hedge End

Resposta da Wickes - Hedge End

Hi Andrew, thank you for taking the time to share your experience with us. I'm really pleased to see that despite some changes and snags you were happy with the service that you received from Joe, Simon and Neil. -LG

Classificada 5 em 5 estrelas

Great service from start to finish

Great service from start to finish. During the design of our kitchen, Lee took great care to guide us through the art of the possible, he attentively listened, offered good advice and delivered a great service. During installation, the elected contractor was highly professional and completed the install to an extremely high standard. Aftersale care has been excellent. Great service, great product, great experience, highly impressed.

17 de julho de 2025
Opinião espontânea
logótipo da Wickes - Hedge End

Resposta da Wickes - Hedge End

We appreciate you sharing your positive experience. We're happy to hear that the design process met your needs and that the installation was completed to a high standard. Thank you for your feedback.
- PP

Classificada 5 em 5 estrelas

Lee is a star

Lee has made the whole process so easy - and very nice to have a cuppa with him when he came out to measure. He's incredibly patient and finds a way to make things work. He has good ideas for design and has a real feel for what I wanted to achieve. Thank you Lee

8 de julho de 2025
Opinião espontânea
logótipo da Wickes - Hedge End

Resposta da Wickes - Hedge End

Hi Sarah, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Lee in our store and that they provided you with useful advice. -AH

Classificada 5 em 5 estrelas

Excellent service

From start to finish all went well Holly provided an excellent service and could not be more helpful. Overall very pleased and would highly recommend.

9 de junho de 2025
Opinião espontânea
logótipo da Wickes - Hedge End

Resposta da Wickes - Hedge End

We appreciate you taking the time to leave us this review. We're happy to hear that you were pleased with the excellent service provided. We look forward to seeing you again. TW

Classificada 5 em 5 estrelas

Had an excellent experience with kitchen design

Had an excellent experience with our kitchen design. Home visit followed by instore design. Holly Hawley full understood our brief and captured everything we’d asked for and also came up with some brilliant ideas we hadn’t thought of.. would highly recommend her and is an asset to her store.

13 de junho de 2025
Opinião espontânea
logótipo da Wickes - Hedge End

Resposta da Wickes - Hedge End

We appreciate you sharing your feedback. We're so glad to hear that you had an excellent experience with your kitchen design and that our team member understood your needs and offered brilliant ideas. TW

Classificada 5 em 5 estrelas

The driver Ray was excellent

The driver Ray was excellent, he was very courteous and helpful, Definitely 5 stars for the delivery service 👍

10 de junho de 2025
Opinião espontânea
logótipo da Wickes - Hedge End

Resposta da Wickes - Hedge End

Hey Mahesh, thank you for your amazing review, and I'm glad you enjoyed the service from Ray! - Dylan

Classificada 5 em 5 estrelas

Very helpful polite

Very helpful polite, always put our order where we want it. Ray helpful and polite

3 de junho de 2025
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logótipo da Wickes - Hedge End

Resposta da Wickes - Hedge End

Hey Ralph, thanks for your five-star review, and I'm glad you enjoyed the service from Ray in our Hedge End store! - Dylan

Classificada 3 em 5 estrelas

Wickes website saved by conscientious staff

Having initially chosen my local hedge end store on the web site, I ordered 3 strips of wood online, all in stock....
My single order was picked and I was notified with a single PIN ref no.
On arrival I find that, although 'all in stock', part of my order was sitting at the Southampton store! Several miles away.
This is not the first time this has happened but luckily Luis,a member of staff checked on the shop floor, found the missing item (which was in stock) and cleared up the imbalance with the Southampton store. Once again staff members step in and clear up the consequences of a flaky web site.

2 de junho de 2025
Opinião espontânea
logótipo da Wickes - Hedge End

Resposta da Wickes - Hedge End

We appreciate you bringing this to our attention. We understand your frustration that part of your order was at another store despite showing as in stock at your chosen location. We're glad a staff member was able to resolve this for you. We will review our website's accuracy to prevent this from happening again. TW

Classificada 5 em 5 estrelas

I placed a C&C for 6 bags of topsoil

I placed a C&C for 6 bags of topsoil, when I got to collect them, I selected the option to bring them to my car and I got the assistance of Matty which was wonderful.

26 de maio de 2025
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logótipo da Wickes - Hedge End

Resposta da Wickes - Hedge End

Hi Alex, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Matty in our store and that they provided you with useful advice. -AH

Classificada 5 em 5 estrelas

Excellent service

Ordered attic boards. Good price. Delivery only £4. Delivered the next morning. Could track the van so knew it was coming. Ray stacked the boards exactly where I wanted them. Excellent service!!

30 de maio de 2025
Opinião espontânea
logótipo da Wickes - Hedge End

Resposta da Wickes - Hedge End

We're happy to hear that you received your attic boards quickly and at a good price. We're glad the delivery tracking and placement met your expectations. Thank you for your positive feedback! TW

Classificada 5 em 5 estrelas

Would use Wickes again

Easy to use website. Great communication around delivery Ray the CitySprint driver was helpful, cheerful and punctual!

28 de maio de 2025
Opinião espontânea
logótipo da Wickes - Hedge End

Resposta da Wickes - Hedge End

We're happy to hear that you found our website easy to use and that you were pleased with the delivery and communication. Thank you for your positive feedback!
-AF

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