I had an issue ordering online and was told by Customer Service that the voucher I had was in fact classed as a gift card and needed to place an order in a physical store. (Customer Service btw we... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
I had an issue ordering online and was told by Customer Service that the voucher I had was in fact classed as a gift card and needed to place an order in a physical store. (Customer Service btw we... Ver mais
A empresa respondeu
I have just been to Wicks Gypsey Lane and was helped by Arzoo who gone great service and went the extra mile to help me load my car with heavy bags of grit. Charming young lady.
A empresa respondeu
I ordered click and collect, and asked a member of staff where to collect and he told me to wait in the check out queue. I then waited in the queue and when it became my turn, I said I am there to c... Ver mais
A empresa respondeu
Went to buy a tool for cutting tiles for a DIY project. Knew nothing of what to buy to do the job JASON came to the rescue - even though the shop was undergoing refurbishment and nothing was in it's r... Ver mais
A empresa respondeu
Escrito pela empresa
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Gipsy Lane, Luton, Bedfordshire, LU1 3JH, Reino Unido
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Jason and another female colleague whose name i forgot to grab were super helpful. They gave genuine advice/information to help us come to an informed decision. Jason in specific was a star and people like him and the other lady genuinely make the difference in terms of picking what DIY store we choose to come to in the future.

Resposta da Wickes - Luton
We have been served by Jason.
He was indeed very helpful and assisted us with everything we needed and requested.
It was amazing to have a customer staff person to assist with our purchase, and with finding all the items we wanted.
We would rather recommend Wickes than B&Q!

Resposta da Wickes - Luton
I went to wickes this morning for some stuff for our little project and was approached by Jason (Luton branch) asking me if I needed any help. I must say I have never had such a pleasant experience in any store in my whole life! Jason is absolutely amazing! He was extremely helpful, polite, professional, knowledgeable and lovely to speak to. I have shopped from lot of places in my life including expensive designer store and I can say Jason’s service is the best I have ever had. Thank you so much

Resposta da Wickes - Luton
Jason is a wonderful example of exemplary Customer Service. We need more Jason’s in the world! Thank you for your help with internal doors.

Resposta da Wickes - Luton
Luton wicks branch
JASON helped me with my decision to chose the tiles for my bathroom, helped to load up the troly and helped me all the way to load my car. JASON even guided to open a tradepro account and the benefits I was getting from the account when I shop to wicks stores.
Very respectful man, very helpful. Living in UK for 26 years have never come across to any store with the help like JASON done for me.
Thank you JASON
Respect

Resposta da Wickes - Luton
Visited the store in Luton today, and was walking around a little aimlessly looking for the goods I needed.
A lovely store person, named Jason approached me and asked if I needed any help.
After assistance with locating weed killer, I said I had a task to repair a wooden table.
He guided me to the area where you sold wooden dowels, and then asked more details about the repair.
I ended up with a IRWiN quick grip clamp, which was exactly what I needed.
Please do thank Jason for all his help.

Resposta da Wickes - Luton
I came today this afternoon for refund at Gypsy lane Wickes .
Received a wonderful customer service from Karen.
Best wishes to Karen.

Resposta da Wickes - Luton
Back in to finish off a job, staff as always were great and on the tills always get a smile, thanks again Wickes Luton... you made my day

Resposta da Wickes - Luton
Popped in for a few bits, most of which I found easily but I was then helped by Jason. He was very friendly and helpful, even though his shift had just ended. I walked away very happy with everything I needed. Great service - I will be back!

Resposta da Wickes - Luton
Came into the Luton branch on Gypsy Lane looking for paint , good selection of colours and able to mix specially to order took some swatches
Also looked at bathrooms with a view to refurb
Helpful staff

Resposta da Wickes - Luton
Lots of space to park, not busy inside & was able to get in and out very quickly. Staff were responsive and helpful.

Resposta da Wickes - Luton
We recently ordered our kitchen from wickes. Sebastiano sacca who help us to get a nice kitchen in our budget.

Resposta da Wickes - Luton
Great experience at Wickes. We wanted to upgrade our bathroom and were very impressed with the design consultant, Sebastiano, who was professional in his approach and gave us the confidence to proceed with the order.

Resposta da Wickes - Luton
Had a great experience with a chap called Jason at the Luton store.
I was looking for bits for my allotment and he recognized what I was doing and pointed out the best items I should buy.
Really great service, saved me a lot of agg.

Resposta da Wickes - Luton
I came in to get a big flower pot and wasn't sure which one i really required or needed. I was helped by a gentleman by the name of Chester. He was brilliant helped me with all my queries and helped me take the item to my car as it was heavy and bulky. Thank you Chester and Wickes Luton, made my day.

Resposta da Wickes - Luton
We visited the Luton store and were blown away by the amazing customer service we received. We were greeted by a lovely gentleman called Sebastian who I couldn’t fault in any way. His years of experience was evident in the outstanding design he made for our kitchen and utility. Would highly recommend him to anyone in need of these services.

Resposta da Wickes - Luton
We supply and fit turf, and we always find Wickes to be a reliable and convenient supplier for all our needs. In particular, their topsoil is consistently the most affordable on the market compared to other stores. One suggestion: there’s a product called pre-turf fertiliser that we currently have to source from B&Q, as it’s not available at Wickes. If Wickes could consider stocking it, that would be incredibly helpful for us. Thank you

Resposta da Wickes - Luton
We visited the Luton store this morning to purchase some wood. We were unable to find what we were looking for so asked for some help from a store assistant called Ula. Even though she was extremely busy doing an order and helping another customer she had time to help us. She was polite, helpful and knowledgable and was able to sort us out with minimum of fuss!!! It was much appreciated! Thankyou Ula

Resposta da Wickes - Luton
I visited my local wickes branch in Luton today like every day. Wickes is mine regular supplier for the stuff what I need. Always friendly polite and here when you need help or advice. Very respectful staff and very friendly and polite people. Well done guys and keep doing that way. For anything what I need Wickes Luton branch will be my first choice

Resposta da Wickes - Luton
Really good customer service, went above and beyond to help me choose the right product for my bathroom

Resposta da Wickes - Luton
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.