Wildjac Distillery Opiniões 58

TrustScore: 4.5 em 5

4,5

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 1 em 5 estrelas

We booked tickets for a tasting session for us and our friends that never happened. We turned up to find the distillery locked and empty, there was no reply from the telephone number on the door. Th... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Great customer service. Very helpful. FedEx let it down, said they needed a signature. Tried to deliver and not in, no tracking number or contact number. Brilliant help from wildjav. FedEx the said a... Ver mais

Classificada 5 em 5 estrelas

I always enjoy Wildjac. First it was delivered on time for Christmas which was important since these bottles were intended as gifts. Second, the taste is always excellent and further there are some u... Ver mais

Classificada 5 em 5 estrelas

My wife had this with London Essence tonic on a lunch stop and said it was the best non-alcoholic G&T she had ever tasted. I ordered a bottle for her and got some LE tonics in and she is loving it. It... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Destilaria
  2. Fabricante de álcool
  3. Loja de bebidas alcoólicas

Escrito pela empresa

Nestled in the heart of the Wyre Forest, Worcestershire, Wildjac Distillery is an independent distillery specialising in naturally spirited and sustainably crafted spirits. Our range includes exquisite rum, vodka, and gin, meticulously crafted using locally sourced botanicals and ingredients. At Wildjac Distillery, we are dedicated to sustainability, with eco-conscious packaging and a commitment to reducing our carbon footprint. As proud members of the 1% for the Planet programme, we contribute a portion of our sales to environmental causes. Experience Wildjac with our immersive distillery tours and exclusive tasting events. Our tours offer a behind-the-scenes look at our production methods and a chance to sample our premium spirits. Join us for tasting events that highlight the unique flavours of our products. We are pioneers in using frugal bottles, the world's first rum packaged in such eco-friendly paper bottles. These innovative bottles are five times lighter and require six times less carbon to produce than traditional glass bottles, significantly reducing our environmental impact. Discover Wildjac Distillery, where naturally spirited and sustainably crafted meet to create exceptional spirits that honour nature and delight the palate


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

58 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

A tasting session that never happened

We booked tickets for a tasting session for us and our friends that never happened. We turned up to find the distillery locked and empty, there was no reply from the telephone number on the door.
There has been no attempt to contact me following numerous telephone calls and emails. I had to persevere to get my money back.
It seems there is a breakdown in communications and monitoring of emails. No explanation has been offered. We have been let down and frustrated. This is just not good enough.

3 de janeiro de 2026
Opinião espontânea
logótipo da Wildjac Distillery

Resposta da Wildjac Distillery

We’re genuinely sorry for this experience. Turning up for a booked tasting to find the distillery closed is completely unacceptable, and we understand how disappointing and frustrating that must have been for you and your friends.

You’re right to expect clear communication and follow-up, and we apologise for the breakdown in this case and for the effort it took to obtain your refund. This isn’t the standard we aim to deliver, and we’re reviewing our communication processes to ensure this doesn’t happen again.

Thank you for taking the time to share your feedback . It’s been taken seriously, and we’re very sorry that we let you down.

Classificada 5 em 5 estrelas

fine drink

I always enjoy Wildjac. First it was delivered on time for Christmas which was important since these bottles were intended as gifts. Second, the taste is always excellent and further there are some unique flavours. All in all, and excellent product.

8 de dezembro de 2025
Classificada 5 em 5 estrelas

Great customer service

Great customer service. Very helpful. FedEx let it down, said they needed a signature. Tried to deliver and not in, no tracking number or contact number. Brilliant help from wildjav. FedEx the said a date to deliver, which they failed to do so. Finally delivered no signature asked for. Thank you wildjac for getting g a resolution to this. Fabulous product, makes a lovely gift

15 de dezembro de 2025
Classificada 1 em 5 estrelas

I never received my order

I never received my order. Eventually I got a refund but was told this was a ‘gesture of good will’ which was a bit of a weird comment as I had paid mkney for something I’d never received. Won’t be ordering or recommending this company.

25 de novembro de 2025
logótipo da Wildjac Distillery

Resposta da Wildjac Distillery

We’re really sorry that your order didn’t arrive and for the frustration this caused. You’re absolutely right, a refund for something you didn’t receive shouldn’t feel like a “gesture”, and we apologise for how that was phrased to you. This isn’t the experience we want anyone to have, and we’re taking your feedback on board to improve how we communicate and handle these situations in future. Thank you for taking the time to share your experience.

Classificada 5 em 5 estrelas

My favourite spiced Rum 😉

I discovered Wildjac a couple of years ago when I had a Rum subscription and the Honey Spiced got sent to me. Haven’t had any for a while so treated myself recently. My favourite spiced rum by miles. Although the cherry one is also pretty special!

9 de outubro de 2025
Classificada 5 em 5 estrelas

Oh my, the rums are divine

I first came across the plum pudding rum liqueur at the Good Housekeeping Live show in London last year. Am now absolutely obsessed with it and have just cracked open my first bottle of autumn 25! It’s like Christmas in a bottle.

30 de setembro de 2025
Classificada 5 em 5 estrelas

The plum pudding rum liqueur was…

The plum pudding rum liqueur was fantastic. Even my wife enjoyed it.
I will be ordering some more shortly for our Masters Remembrance Luncheon Charity Raffle in November.

27 de agosto de 2025
logótipo da Wildjac Distillery

Resposta da Wildjac Distillery

Glad you enjoyed David! Do get in touch if we can help with your luncheon 👍🏼

Classificada 4 em 5 estrelas

Good customer service

Unfortunately there was an issue with courier who Couldn’t get address correct. Item was returned to sender & I cancelled the order.
Wildjac apologised for the inconvenience who, after refunding my original payment, sent complimentary order. Good customer service

11 de agosto de 2025
logótipo da Wildjac Distillery

Resposta da Wildjac Distillery

We can only apologise that our courier selected an incorrect postcode to try and deliver to and then didn't inform us of their error. We have refunded your order for the delay and apologise for this situation out of our control.

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais