Willoughby’s Camera Opiniões 

They pulled a Bait and Switch tactic on a camera I ordered and wanted $1000+ more for a "US version". When I told them to cancel the entire order they stated they wouldn't send the camera but could not refund the warranty ($449). They threatened to send me to collections if I refused to pay. Stay away from this company - very dishonest business practices.

PLEASE DO NOY BUY FROM THESE PEOPLE! I WARN YOU! DO NOT BUY ANYTHING FROM THESE PEOPLE! THEY ARE SCAMMERS AND ALWAYS RIPPING PEOPLE OFF WITH THEIR SHADY BUSINESS AND SHADY REFUND/RETURN POLICY!

If it sounds too good to be true it is. This is a total bait and switch outfit. This is not the first time this has happened. Didn't fall for it the first time but I did this time. Shame on me. DO NOT DO BUSINESS WITH THE FOLKS. Ordered a lens and then was contacted to insure it was what I wanted. NOT what I wanted so I asked what are the options. Brand new for x amount or a really great deal on an instore demo model. Went for the in store demo lens. Arrived in a generic box with no lens hod no instruction sheet and no warranty card info. Total pain in the rear. Bunch of thin skinned rude folks working so called customer service. Get hung up on, get attitude , get the same person pretending to be another person. No one will tell you their name. TOTAL scam operation. Save yourself the hassle and TAKE YOUR BUSINESS SOMEWHERE ELSE. If you don't don't say I didn't try and warn you.

I like to thank to all of you to share your opinion about this Company and dishonest business they doing! I was ready to order Lense which is 400$ cheaper on their site and last step was to check their business!

Thank you all to save me 😂 to go through their scam way of doing the business!!

The script is so silly, it made me sick. Absolutely garbage, that's my honest opinion.

Purchases Sony CybershotRX10 iii
Excellent Service rendered and easily added a suitably sized camera bag for a reasonable price. Saved $300.
Very easy to deal with. Everything leads me to believe they are trustworthy, I will buy my Leica Q3 from them as well.

Fuji XT5 Purchased...!!!
Website displays products with plenty of information to aid your online shopping experience. Shipping was fast, communication steadfast and all staff very helpful. Would buy my camera/photography gear again..!!!

Fantastic service from Greg and Silvio. Went above and beyond sorting out a delivery problem with UPS. Camera and lenses even better than expected and a few little unexpected extras were the trimmings on top. Highly recommend this store in New York.

Hasselblad X2D11 used camera
This was a Holy-Grail during a random walk-in in the NYC store, exceptional performance and quality, camera body is well maintained with two extra batteries. The recommendations from the Willoughby's rep were informative instead of impulsive buying!!
Will never buy a camera or accessories from any other retailer.

Great experience overall. The price of the lense was significantly lower than the competition (a red flag but not really). Also good communication and 5 day delivery. Seems good to me.

Have bought a few cameras & lenses over the years from this camera store. Have always had great service from the staff plus timely deliveries. The only issue was the driver didn't ring the door and package was left outside exposed to 'God knows what'..!!

Greg was extremely helpful in setting up our drone, which we use for commercial operations. We contacted him a month after purchasing the drone for support on unlocking it to fly within restricted FAA airspace, and he was incredibly knowledgeable and supportive. His guidance made the process straightforward, and we really appreciated his expertise.

The lens 2x multiplier and Sony e mount 18-135mm lens were delivered quickly and in excellent condition. They fitted and operate perfectly produces nice pictures! The company has very good customer relations and I won't hesitate to buy again.

Bought my Leica Q3 here!!
A wonderful team helping talk me through all the different options with great expertise and care. First-class knowledge of all the equipment and demonstrations. Amazing aftersales followup and support from Greg. Couldn't be happier to be part of the Leica camp now, thanks to the team !

Superb well-organized high-street store with ambient lighting, airy and well-laid out. Excellent and knowledgeable staff. No need to shop on Amazon with Willoughby's around;)

Delivery was swift and on-time. And camera arrived with everything as promised all accessories and lens in perfect condition,

I had a wonderful experience ordering from the store in New York 1/29/26. Went out of their way to source an Eos r7 and L-series lens with great email communication and no pressure in the final moment. I've gone Canon!

It's entirely thanks to John's approach and input that I felt confident enough to make my purchase in store that day. If you happen to read this, John thank you-I truly appreciate your expertise and professionalism!

great well-stocked shop, Silvio helped me choose my Lowerpro lens case, he didn't mind me firing questions at him while he was processing my transaction and offered help as required.

I made an online order for a camera and lens via Amazon which was delivered fast, but I needed to return one of the items and also buy a new tripod. The staff were friendly and helpful, especially Silvio aided by Greg. I was assisted in wrapping the tripod for safe transport home. Thank you again!!!