Wjacket Opiniões 

Fabulous coat in beautiful bright colours, had to buy 2!

I eventually recieved my order. It took 5 months. It was not what was advertised and what was in the photos. What I received was plastic rain jacket. The colour was what i requested but the sizes were not what I ordered. After reading the difficulties people have had with returns i do not know what to do especially when my order took so long to arrive. so disappointed.

I received my jacket today. Whilst the jacket feels comfortable, the colour is washed out and it is too small. I ordered the size up from my size, knowing what online shopping sizing is like. I should have ordered 2 sizes up. I am a size 20, and ordered 2XL. I should have ordered 3XL. That's crazy!!!. I am not going to pursue an exchange, given the nightmare experiences of other reviewers. Buyer beware!

Jacket was advertised as $79 but did not mention USD until checkout.
Received Jacket in good time but like other reviewers the jacket was not true to size. Advertise that Jacket can be easily returned for full refund - not true. Two Options - dont return the jacket but buy and new jacket with a 30% discount or return the jacket at my cost and receive receive a discount code worth the same amount paid. This would be a costly return and not a full return.

Am 18. November 2024 habe ich einen Regenmantel bei Wjacket bestellt. Der Mantel war mir zu groß, daher wollte ich ihn zurück senden. Der Rückgabeprozess ist nur mit einer Anmeldung und einem Foto des Artikels möglich. Per Mail habe ich das Rücksende-Okay bekommen. Den versicherten Versand mit DHL zu 17 Euro nach Italien, habe ich bezahlt. Das Paket ist nachweislich in Italien angekommen. Bis zum heutigen Tag habe ich mein Geld nicht zurück bekommen!

The WJacket provided excellent customer service in delivery etc. I would especially like to acknowledge the efforts of Millie. The jacket is excellent, warm and a great weather protector. I love the colour and it makes my look pop.

The size guide is not accurate and so my jacket was too small. The return process, which they advertise is easy, is horrendous!! You must firstly pay to return a jacket! You must send an email and photos of your jacket, before they presumably provide you with an address where you can return your jacket!!
I had one automated reply initially and nothing since!! I have been contacting them daily for over a week and have even called them!! Still NO response or any assistance!
According to their information I only have till tomorrow- 22/1/25 to return the jacket, that doesn't fit me!!
I would warn anyone from making a purchase from this company!!!

Sizing does not match size guide. Way smaller in the bust. Customer service is rubbish. They answered my first email quickly and said I had to click on a return link to get details of how to return. Of course the link does not work and now I can’t get anyone to answer an email. At best this is a shabby, poorly run business and at worst it is just a scam. Don’t waste your time and money. If I could give zero stars I would!

Mantel bezahlt, wurde wegen unpassender Größe zurückgesandt. Geld habe ich nie zurückerhalten. Vorsicht!!!!!

I have found my jacket so handy when I travel because I can roll it up and squeeze it into a travel bag and it unwraps crease-free. I now own two of different colours. My daughter recently bought one as well for when she walking her dog because it is light yet still warm. It has been my best buy,

Just a further update to my below review. The jackets were returned to me and were delivered today. The address that they provide doesn't exist and it's dodgy just like the Seller. This is how they get away with ripping people off. They say they'll refund the cost when it's returned to them but as the address doesn't exist they don't receive it therefore no refund. Once again, my advice is DO NOT DEAL WITH THIS SELLER AS THEY ARE DISHONEST AND CHEATS.

This business should be avoided at all costs. They only got 1 star because I couldn't give them zero stars. I wish I had seen the reviews on Trust Pilot before placing the order. The size chart is completely wrong. There was a gap of at least 6 inches for the front sides to join, let alone overlap so I could button it up. I contacted the seller and they advised I had to pay for the return postage, FOR THEIR MISTAKE. As one of the reviewers said, lodge a claim with PayPal which I did and got my money back through PayPal. They, WJacket, contacted me by email to advise to close the case and they would issue a refund but I didn't trust them and luckily I didn't, based on the negative reviews for the same issues I had with them. They are cheats and one of the worst online companies I've had the misfortune to buy from. I would advise anyone thinking of buying from them to check all the reviews as this business can't be trusted and to run as fast as you can away from them.

I recommend you DON'T BUY FROM THIS COMPANY!

The coat sizes are wrong, I tried to contact the company but they didn't reply.
I didn't get a refund even after I got a message stating the refund was on the way.
MAKE SURE YOU PROCEED WITH A FULL COMPLAINT VIA PAYPAL FOR A REFUND. otherwise you'll not hear back from the company after the initial contact.

The return address for the returns is false, and the return package has been returned to me by Italian postal service.

I have lost my money.

I bought my wjacket without reading the reviews first and it was too small. I was told to keep it and give it to a friend and given a 30% off voucher for a bigger one. This new one fits really well with room for a jumper underneath. Fantastic service from Millie.
I also bought the travel cup and part of the lid was broken when it arrived. I sent a photo and received a new lid free. Fantastic cup. It’s huge and easy to use with it’s own straw.

I pushed the wrong button on the computer and was immediately charged. Within 5 minutes I asked that the order be cancelled. They refused. I got the item and asked them to send a return label. They refused. They told me to go to the post office. I am handicapped and can prove it. I told them that and they still refused to send a return label. they are dismissive and unhelpful

I was going to buy a coat but there is no where to buy with PayPal on my site here in Australia. You say you can but no Box available.. & after the recent reviews of sizing being wrong...

I have 2 of these windbreaker/jackets from several years ago. Ordered the same size recently. BIG difference. The new ones are skimpily cut, at least 3 inches less around the hem and midsection. If I put anything bulky underneath (sweater, for example), it is too tight/uncomfortable if I try to button the jacket. Order up a size.

I received the jacket after a few weeks but expected this from the reviews. The jacket fits but this is NOT a rain jacket. Just walked my dog in moderate rain for one hour and I am soaked. So don't use this rain jacket if it actually rains. I would like to add that I tried to post a review on the Wjacket website, but I see no space for writing a review.So I do not know where all the reviews present on the site come from.

Buyer be aware indeed
So angry, goods eventually turned up although delivered to the wrong address fortunately I knew the occupant. Wrong colour and wrong size I cannot recommend this company to anyone. I am not trying to get a refund as my life is too short.

Bought on UK website Delivery slow,sizing totally wrong, return process long winded and expensive as return address is in Italy. I sent by Royal Mail Tracked but together with many others found the seller a) refused to accept the delivery of the returned parcel or b) there is a non existent address and the parcel is undeliverable . . Following a long email exchange with impossible demands from the seller I opened a case with PayPal. The seller said they would give an "appropriate refund" if I closed the case. I escalated it and PayPal found in my favour and closed the case with a full refund to me. It appears many other sellers have given up in frustration at returns not being honoured.

I am still waiting for delivery of my order. when i checked with wjacket they stated that the item was delivered but i did not receive anything. i was referred to the delivery company to check which i cannot do as the website is in another language and no one answers the phone. VERY DISAPPOINTING. Do not know how to resolve anything, no jackets no customer service. i do want my 2 XL wjackets but think the company is a scam and i will not receive anything.
Order details
Retailer: W JACKET

Afterpay order number: 549371600

Merchant order number: rGMqgVwDEpzp7EURh13LrN9Ta

Total $196.02 AUD ($126.40 USD @ 0.64483)
THE ADDITIONAL INFORMATION REQUESTED