Order was processed and despatched quickly. It was easy to navigate the website to order and items received only a couple of days after ordering
A empresa respondeu
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Leia as opiniões dos outros
Bought a Coaguchek power supply on the 15th of March 2026 and got delivered on 4th of April 2026. The company need to improve its Customer Service
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Lucy Thomas, our account manager is kind, friendly and efficient. She always goes above and beyond to help us with our order, source supply for us and give us the best price. Overall, WMS has a very c... Ver mais
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I've been a client for 20 years, but for some reason, they no longer give me account credit for online orders I make directly. Curiously, they allow account credit for my practice staff when they... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de artigos hospitalares
- Fornecedor de equipamento para diabéticos
- Fornecedor de artigos hospitalares
- Fornecedor de equipamento médico
- Grossista de produtos farmacêuticos
Sobre Williams Medical
Escrito pela empresa
Williams Medical Supplies is the UK's leading supplier of medical disposables, equipment, pharmaceuticals, family planning products and medical services to the Primary Care market. Shop Online for our full range.
Welcome to Williams Medical…
As UK Healthcare’s leading supplier of medical goods and services, Williams is the number one destination for GP Surgeries, Commissioning Groups, GP Federations and Corporate Healthcare Providers.Combining exceptional customer service with great value pricing, Williams provide the market’s widest range of medical equipment, disposables, and pharmaceuticals. In addition, a fully comprehensive range of value-added support is also offered, including an ever popular equipment Test & Calibration service which is uniquely approved and accredited by leading manufacturers such as Welch Allyn, seca, Omron, Keeler, Vyaire and many more.
Giving you more…
Think of Williams as an extension of your team; making it easy for you to get exactly what you want, when you need it.From friendly and knowledgeable sales staff, through to same-day despatch on stock line orders and up to 60 days credit, everything Williams do is designed to give you more… more value, more service, more support, more time to focus on your priorities.
Experience for yourself…
Thousands of GP practices and valued customers trust Williams with their supplies each day.Begin your journey with Williams today at wms.co.uk or call 01685 846666.
Informações de contacto
Craiglas House, The Maerdy Industrial Estate North, NP22 5PY, Rhymney, Reino Unido
- 01685 846666
- sales@wms.co.uk
- www.wms.co.uk
4,6
Excelente
2 mil opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
My phone contact was dealt with…Customer Services
My phone contact was dealt with smoothly and the goods arrived timely.
7 de fevereiro de 2025
Opinião espontânea
Resposta da Williams Medical
Good afternoon,
Thank you very much for completing our trust pilot survey, I'll ensure that your kind comments are fed back to the staff here at Williams Medical supplies.
Kind regards
Cherie Coles
Customer Care Manager
Easy to use website
Easy to use website, very good pricing, supplier kept me updated, product arrived next day. Definitely recommend and will use again.
8 de fevereiro de 2025
Opinião espontânea
Resposta da Williams Medical
Good afternoon,
Thank you for your comments regarding your recent customer experience with us here at Williams Medical supplies. It's great to hear you were extremely satisfied with website, ease of ordering and timely delivery. We look forward to doing business with you in the near future.
Kind regards
Cherie Coles
Customer Care Manager
Resposta da Williams Medical
Hi Nagendra,
Thank you for your five star review and your kind comments. I'll ensure that your feedback is given to all staff here at Williams Medical Supplies.
Kind regards
Cherie Coles
Customer Care Manager
Ordered supplies for my workplace and…
Ordered supplies for my workplace and it delivered on time, supplied was left near the reception, which was appreciated, our order box was pack nicely by Katrina, appreciate the secure package of our bought items with added air cushions to avoid damages.
28 de janeiro de 2025
Opinião espontânea
Resposta da Williams Medical
Good morning,
Thank you for taking the time to complete our trust pilot review and giving us a fantastic 5* rating. It's always great to receive such lovely positive feedback, I'll ensure your comments are shared with our warehouse staff, thank you once again.
Kind regards
Cherie Coles
Customer Care Manager
The meter arrived the day after…
The meter arrived the day after ordering and was w,ell packaged
21 de janeiro de 2025
Opinião espontânea
Resposta da Williams Medical
Hi Joan,
Thank you for taking the time to complete our Trust pilot survey, It's great to hear you were extremely satisfied with your recent delivery.
Kind regards
Cherie Coles
Customer Care Manager
Absolutely appalling customer service
Absolutely appalling customer service. Send out faulty goods and fail to respond within a reasonable time. Eventually got a response and promised a refund but nothing so far and not responding to emails again.
3 de janeiro de 2025
Opinião espontânea
Resposta da Williams Medical
Good Morning,
I'm sorry to hear you've received a faulty item from us. In order for a refund to be processed, we require the faulty item back with us on site. As soon as we are in receipt, the item is checked and a refund request is made,. Refunds generally take between 3-5 working days dependent on your bank.
We apologize for not being able to provide you with an immediate replacement and for any inconvenience caused.
Kind regards
Cherie Coles
Customer Care Manager
I ask Rachael if you dont have the…
I ask Rachael if you dont have the product at least a substitute i rarely use this company because of these issues. I know yall have substitutes yall just don't want to look for any she cut me off nonchalantly and wasn't even trying to help at all. This company use to be tge best but now with all the good people yall have let go it is catastrophic and horrible
2 de janeiro de 2025
Opinião espontânea
Resposta da Williams Medical
Good Morning Mr Brown,
I'm sorry to hear that you've had a bad customer service experience. I don't have your personal email address or any other contact details for you, hence the reason I'm replying to your complaint on the trust pilot site.
We are a reputable contact Centre based in the UK and we put our customers at the heart of all we do. Please allow us to fully investigate your complaint for you, by contacting our customer care team on on 01685-846666, selecting option 2 to give us the information you have around dates/times to aid us.
Kind regards
Cherie Coles
Customer Care Manager
Item was quickly despatched
Item was quickly despatched, even though it was during the busy Christmas period.
24 de dezembro de 2024
Resposta da Williams Medical
Good morning,
Thank you so much for completing and giving us a 5 star review on our service and delivery times, I'll ensure that your comments are fed back to the staff here at Williams Medical supplies.
Kind regards
Cherie Coles
Customer Care Manager
Always helpful and quick delivery
20 de dezembro de 2024
Resposta da Williams Medical
Hi Bernadette,
Thank you for your kind comments and a 5 star rating on our Trust pilot site, it's always great to hear that our customers are extremely satisfied with both our staff and delivery times of orders. We look forward to servicing you again in the near future.
Kind regards
Cherie Coles
Customer Care Manager
Amazing device delivered within 12…
Amazing device delivered within 12 hours will definitely use again
24 de dezembro de 2024
Resposta da Williams Medical
Good morning Yvonne,
Thank you so much for taking the time to complete our Trust pilot survey, it's really great to hear you were extremely happy with our service and delivery times, and even nicer to hear that you'll be using us again in the future.
Kind regards
Cherie Coles
Customer Care Manager
Great Customer Service!!!
Being able to speak to someone within few seconds. Great customer service as always for many many years. All the best. Keep it up!
20 de dezembro de 2024
Resposta da Williams Medical
Good afternoon,
Thank you for taking the time to complete our Trust pilot review, your kind comments are greatly appreciated and I'll ensure that they are fed back to the team. We wish you a wonderful Christmas and a happy, healthy 2025
Kind regards
Cherie Coles
Customer Care Manager
100% be a regular customer
100% be a regular customer. Prompt Delivery and excellent Service
19 de dezembro de 2024
Opinião espontânea
Resposta da Williams Medical
Hi Karen,
Thank you so much for your lovely comments, it's fantastic to hear we have exceeded your expectations and greater to hear that you intend becoming a regular customer of us here at Williams medical supplies. I hope you have a wonderful Christmas and we look forward to serving you in the new year.
Kind regards
Cherie Coles
Customer Care Manager
High cost of shipping for very small item
I have a Roche Coaguchek device and required a box of lances (your charge = £2.20/50 per box net of VAT). You are the only supplier. Your charge for delivery is £5.99 (net of VAT) irrespective of size/cost of product. As I am not a company and cannot reclaim VAT I was forced to buy 4 boxes to make it more economical. Therefore the total came to £17.75 (VAT £2.96) for an initial requirement of 50 lances which will last me 2 years, so they are likely to see me out (I am 75)! So not impressed by the postal charges for an item costing such a small amount!
16 de dezembro de 2024
Resposta da Williams Medical
Good afternoon,
I'm so sorry to hear you are so disappointed with our courier service charge. I note that order was placed online. Our website does advise you to call our sales team if you think you are VAT exempt and it advises this a second time at point of checkout. Our sales agents will be happy to complete a VAT exception form for you and amend your order accordingly.
Please give us a call on 01685-846666 select option 2 to discuss your order and any VAT exception with one of our customer care staff who will be happy to help.
Kind regards
Cherie Coles
Customer Care Manager
Good service
16 de dezembro de 2024
Resposta da Williams Medical
HI David,
Thank you for such a great 5 star trust pilot rating, I'll ensure your feedback is collated and fed back to all staff here at Williams Medical Supplies.
Kind regards
Cherie Coles
Customer Care Manager
Unbelievably quick next day delivery…
Unbelievably quick next day delivery (normally would take 3-5 days).
12 de dezembro de 2024
Resposta da Williams Medical
Good morning John,
Thank you for completing our Trust Pilot review and giving us a five star rating. I'm thrilled to hear we have exceeded your expectations around delivery times.
Kind regards
Cherie Coles
Customer Care Manager
Resposta da Williams Medical
Good morning,
Thank you for your 5 star rating review, I'll ensure your comments are fed back to Tina, who I know will appreciate them.
Kind regards
Cherie Coles
Customer Care Manager
Rapid delivery after ordering with…
Rapid delivery after ordering with projected time window for the delivery clear and convenient.
11 de dezembro de 2024
Resposta da Williams Medical
Good afternoon,
Thank you for completing our trust pilot survey, it's great to hear that we exceeded your delivery expectations. We look forward to doing business with you in the future.
Kind regards
Cherie Coles
Customer Care Manager
Resposta da Williams Medical
Good afternoon,
Thank you for taking the time to give us such positive feedback on the speedy delivery time of our stock line items. I'll ensure our dispatch team are sent your comments.
Kind regards
Cherie Coles
Customer Care Manager
Positive experience- would order again
Reasonable price, and delivered very quickly.
10 de dezembro de 2024
Resposta da Williams Medical
HI Karen,
Thank you for taking the time to give us a 5 star rating, we've put a lot of work into revising our pricing over the last 12 month period, so it's great to hear you found our pricing competitive
Kind regards
Cherie Coles
Customer Care Manager
.
Easy to find what I wanted on the…
Easy to find what I wanted on the website and prompt dispatch and delivery.
28 de novembro de 2024
Resposta da Williams Medical
Hi Lindsey,
Thank you very much for giving our website and our dispatch a 5 star review. We've actioned a lot of changes into our revised website over the last few months so feedback like yours is really welcome.
Kind regards
Cherie Coles
Customer care Manager
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