Woolworths Opiniões 

I am a regular click and collect customer at Invercargill Woolies. A very easy experience, groceries always ready through the text process and there are only 2 occasions I have been unhappy with my order - milk close to expiry date and produce not completely fresh

Absolutely shocking customer service - still waiting for resolution of an issue a month later & just keep getting sent template replies that are not applicable. Have asked to speak to a supervisor but customer service will not pass my emails on or let me know how to make an official complaint

Why does Chicken from peachgrove Woolworths all ways smell like Rotorua?? Why does their chicken smell like that. I’ve had to chuck away at least 5 packs after opening cause they smell like a sewer

Online delivery never turned up for mums birthday and then the woman on the phone lied and said it was about milk deliveries to the enormous store being late. The order was for the afternoon and 😤 yeah lady we had milk ordered for the birthday... There was no damn milk in the order. She couldn't even be bothered with a good lie. No apologies no refund of delivery costs. No new time. Just treating the customer like trash they can't even be bothered pretending to care about anymore. They are out of control with a total lack of competition. Don't use them. Go to the other over priced stores where maybe you'll get the groceries you over paid for.

Prices now are ridiculous. It's becoming more difficult to shop with high prices. The price of meats and poultry are unacceptable. Something has to change. Maybe the next party that gets voted in this coming November will do something about the high cost of groceries. With the high cost of living now, supermarkets need to reduce their prices.

The chicken in the last 2 months has been in containers full of pink liquid and the container film has been raised. This worries me. It does not look right so I will not buy it anymore.

I lost confidence in online shopping with Woolworths (Richmond and and Nelson Junction) as constant missing items, nothing substituted or called to let me know as they did in the North Island (Browns Bay). So after a year of not using Woolworths online, I tried again as they had something I needed on special and offered fast delivery (for extra fee) which I opted for. 3pm notification informing me that items were with the delivery driver and to expect deliver between 3-4pm. Long story short-ish- by 5pm no show I ended up calling the 0800 number x10, the chat bot and then the store directly. Passed from one department to another. Call dropped 7 times after being in a queue for ages each time. Online order agent at Nelson Junction was eating her dinner when I called, by the sound of it. Online Cust Service agent eventually sorted. And my order was delivered by DeliverEasy! The fast delivery fee was refunded along with a $20 'good will' payment. I will stick and continue with, the tried and tested efficient New World from now on.

3 out of 4 weeks, items are missing from our online deliveries. So we either have to go shopping which negates the point of deliveries, or pay another $7.99 delivery fee again!

I went to Woolworths at ikatikati got some groceries all semed normal then payed and got a receipt for groceries and one for oshuis the squishy toys then i went up to the lady and asked for some oushis she said sorry we dont make them enymore ran out so she scrunched up our receipt chucked it in the bin and she walked off before I left I turned seeing her with a oshui return box then she was handing oushis to another customer went back the next day turned out they were still doing oushis the blimin liar she probably searched through the trash finding the receipt getting oushis for her self.

I have experience a negative with Porirua Woolies. I made a click and collect first time after so many years using in-store, I collect my order and came home checked the receipt and saw that only one item was not in stock which is normal usually if something isn't available at the time. So I contact them just to let them know there was an item missing and to refund/reverse my missing item cost. At first I was told, this will take 3-5 days so I thought ok. On the 5th day still nothing but i am constantly asking about my money back then i'm told it takes 2-3 days, still nothing. 3 weeks weeks later I had enough. Payment was done through Klarna (just like afterpay), at this point my payment for this order is almost paid in full. Still no payment reversed/refunded still no action. I reported them to klarna showed proof and everything and they had helped me in 2 mins when woolies couldn't do it in 3 weeks. So because of this happening my first time, i will not be doing click and collect with porirua ever again. They tried to blame the bank when the pay has nothing to do with it. When klarna has it, I have it (just like afterpay).They're rip offs anyway so pak'n save i'll continue with. Each to their own but be careful when it comes to refunds/reversal not everyone recieves them. I'm glad i'm only paying what I recieved not the whole amount. First time using Klarna at woolies, since I was just trying it out. Poor customer service and no they still didn't pay the rest of my money, klarna only adjusted my payments and it still shows porirua woolies, still haven't reversed it (so they call it).

Went into Woolworths whangaparaoa today and the young girl who barely assisted me was rude and frankly she smelled bad as well.

We're regular customers who click and collect. Masterton branch staff are fine, the online agents have zero critical thinking skills and let the side down big time. Refused to assist me with a simple question about why a product wasn't substituted as requested. Said I 'wasn't authorised' despite it being very clear on my husbands account that I AM authorised to collect, and we share an address. Zero attempts made to ID me and zero risk involved in asking about product replacement. Absolutely asinine. Cancelling our accounts. No problem. Will shop elsewhere.

They do not stock the shelves the maderines were moudly the potatoes are old and expensive and overall Woolworth Moorhouse Christchurch is the worst supermarket we have ever been to! We now go to New World stuff Wookworths rotten food and empty shelves! Nothing gets done when you complain badly managed store. Don't do online shopping there, you will get rotten veggies.

Fresh and good quality food and produce especially especially in orewa countdown fresh food is one of the best in New Zealand

I now know why onions go slimy fast.30/6/2026 Hastings Woolworths, small girl redhead,stood at end of row,threw packed purple onions into shelf space...did that 3 times with 3 bags....the thud was horrid

I had my order delivered on Saturday, I have on my order allow substitutes, and had written this too in the comments.
Yesterday I went to make pasta, no pasta. I'd ordered pasta. Today I've gone to make my families sandwiches, no sandwich bread, I have no bread to make my families sandwiches! I'd ordered 2 loaves. Can woolworths honestly say, in the entire store where this order was picked there was zero substitutes for pasta or sandwich bread. Any pasta, any bread????THIS IS JUST SHOCKING SERVICE!!!!!I I 100% do not believe that. Shameful. These are core food items. There were multiple other items from this order also not substituted or supplied (salad, vegetables).
I now have to get in my car and drive to another supermarket to get at least bread. Just terrible, shameful....again Woolworths.

I had a delivery in te Awamutu yesterday. The delivery missed one of my items but gave me two bags of someone else’s. I felt sad about that because it included 3 boxes of tissues and 4 packets of biscuits. Sounds like a big family.
I had a brilliant delivery service for many months and a couple of months ago Woolworths arranged a new delivery service. Not as reliable. One of the delivery days to my rural area was changed. Woolworths did not advise of this. It took about three weeks for me to find out why I could no longer make an order for my usual day. Forced a change of delivery day. The local online Woolworths staff are great but limited in their ability to assist. The help service from Auckland simply referred me back to the local service. Olive is a waste of time.
Larger centres (and not rural) may well enjoy a better delivery service.
I once used the Woolworths near the airport in Auckland. O my. What a lovely shop. The range of products amazing. Loved it. Bigger population. Possibly foreign customers with a larger palate and a deeper purse.

Their Genada eShop is too small so they have very little to choose from, and frequently remove products as common as pork chops!

I just want to say how ranjet and his night fall team are awesome they are always happy to help you and very friendly nothing is to much trouble to them all Ranjet your karori team in wellington amazing thankyou very much
Anthony volpicelli

Items not delivered, customers service not helpful at all, take your money instantly, but have to wait 3 to 5 days for a refund, always late, I have been using this service since 2020, if you live in the Omokoroa area don’t use this service